Hook and Ladder Sky Bar & Kitchen

Review summary

1. K

   Karen

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staying at West and Main.. so thought we would check out this place within the hotel. The environment is very soothing and relaxing. We were seated by a window which was even better. Our cocktails were amazing. I had the braised beef ribs which was probably the best meal I’ve ever had in the past 10 years! The meat fell apart in my mouth. The taste was amazing. My husband had grilled oysters and the mushroom soup which was also one of the best I’ve had in a long time! Our waitress was sweet and kind and I would definitely recommend having this experience. Yes it’s a high-end restaurant and the prices are a little higher than normal but for the experience and the quality of food, it’s totally worth it.
   

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2. D

   Dorothy

   VIP

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about Hook and Ladder Sky Bar was just right. The rooms were well laid out so that it felt nicely filled out with people but still very intimate at the table. There was live music in the bar which filtered at a very nice volume level to the dining rooms. We lingered at our table for a while with drinks and didn't feel at all rushed to put in our food order. The cuisine was extravagant and well done. The Tuna Bites were interesting and tasty and my steak was perfect. Overall, it felt comfortable, a little swanky and fun. I don't think a lot of people in my area know about it so I'll be spreading the word.
   

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3. C

   Chris

   Philadelphia

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nice place. Great food. Did take a little while for our server to initially get to us, but after that he was very good. Girl next to us seemed to be feeling that alcohol pretty good and was inadvertently and audibly letting us know. Granted it is NYE. Other than that is was a very good experience. Will go again.
   

   Hook and Ladder Sky Bar & KitchenResponded 2 days ago

   Dear Chris, We appreciate your joining us on New Year's Eve! I'm glad that you enjoyed your meal. We value all your feedback and hope to welcome you back for an even better dining experience. Best, Restaurant Management
   

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4. J

   Jessica

   Philadelphia

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and wonderful vibes! We sat in the bar area at the corner table and it was great.
   

   Hook and Ladder Sky Bar & KitchenResponded 1 day ago

   Dear Jessica, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Best, Restaurant Management
   

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5. J

   Jean

   VIP

   Philadelphia

   78 reviews

   5.0

   78 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shawn was wonderful. He was very attentive and made sure to provide recommendations and answer any questions.
   

   Hook and Ladder Sky Bar & KitchenResponded 2 days ago

   Dear Jean, Sean is a vital part of our team, and we are grateful you took the time to note his amazing service! Best, Restaurant Management
   

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6. S

   Shannon

   Philadelphia

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Sean, was excellent and the food & drinks were great. Definitely a good choice if you are looking to celebrate something special and don't mind spending a little extra.
   

   Hook and Ladder Sky Bar & KitchenResponded 2 days ago

   Dear Shannon, I'm very happy to hear you enjoyed your meal with us and Sean's service. Thank you for your kind words. Our staff prioritizes pleasant service for every patron. We would love to serve you again soon! Best, Restaurant Management
   

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7. J

   John

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The restaurant was cold as was the food. Our appetizer never arrived. The restaurant was extremely expensive. 
   

   Hook and Ladder Sky Bar & KitchenResponded on 23 December 2024

   Dear John, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Restaurant Management
   

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8. J

   Joe

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   During our dining time there was a fire alarm that stayed on for nearly 10-min without any acknowledgement from staff.
   

   Hook and Ladder Sky Bar & KitchenResponded on 17 December 2024

   Dear Joe, Thank you for dining with us. We appreciate your feedback greatly. I apologize that your meal was interrupted. We hope you understand that this circumstance was not normal. I apologize for this, and we would love to host you back again for a top-notch visit! Sincerely, Restaurant Management
   

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9. S

   Syerita

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Our overall experience was good. Food could have been a bit more seasoned. Unfortunately, the fire alarm went off during our dinner. My date and I (being a handful of African-Americans in the restaurant) were asked not to leave and stay as the alarm indication was not too serious for us to leave. All while others of different ethnic backgrounds made announcements that they were leaving in the middle of dinner and took their drinks as they exited the building. We felt that could have been handled differently.
   

   Hook and Ladder Sky Bar & KitchenResponded on 21 December 2024

   Dear Syerita, Thank you for dining with us. We sincerely apologize for the inconvenience caused by the fire alarm interrupting your meal. This was an unusual circumstance, and we appreciate your understanding. Your feedback is valuable to us, and we will take it into account as we work to improve our service in such unique situations. We hope to welcome you again for a five-star dining experience. Sincerely, Restaurant Management
   

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10. G

    Ginger

    VIP

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on 14 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was amazing. Ambiance had a great vibe and food was delicious. However, it was On the pricer side, felt mark up was more then what it should be.
    

    Hook and Ladder Sky Bar & KitchenResponded on 15 December 2024

    Dear Ginger, Thank you for the kind review! It is so nice to hear that you loved your time with us. I am so happy that our food, vibes, and ambiance combined for an incredible experience. Your feedback means the world to us. Come back and see us again soon! Best, Restaurant Management
    

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