Houlihan's - Holmdel

Review summary

1. B

   Bonita

   New York City

   12 reviews

   3.0

   12 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The food was mediocre my burger came out without any sauce that was supposed to be on it it took a long time for the kids pizza to come out and I ordered a appetizer salad which came with the dinner and had no dressing very disappointing. Oh and we all loaded burgers we had to ask twice just to get some ketchup
   

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2. C

   Carol

   New York City

   12 reviews

   4.0

   12 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for Thanksgiving dinner. Disappointed that it was 'deli' turkey, and not carved off the bird. Also disappointed with the little dollop of whipped cream on the pumpkin pie. The sides were delicious, especially the mashed potatoes. I also enjoyed the seasonal drink - Midnight Harvest. Our server Matt was the best.
   

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   Houlihan's - HolmdelResponded on 30 November 2024

   Thank you for choosing Houlihan's - Holmdel for your Thanksgiving dinner. We're glad you enjoyed the sides and Midnight Harvest. We're sorry to hear about the 'deli' turkey and the pumpkin pie. We're always looking to improve and your feedback is valuable to us. We're glad to hear you found the sides delicious and the Midnight Harvest a hit. We hope to see you again soon. Evan Deegan, Director of Operations
   

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3. B

   Barbara

   VIP

   Atlantic City

   63 reviews

   3.0

   63 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food was good, not great. The new eggroll appetizer was very greasy. I ordered my burger without a bun and it was sitting in a pile of grease on the plate. Everyone else's food was fine. The cocktails were really good and even though the kitchen was backed up our server was on top of everything - kudos to him!
   

   Houlihan's - HolmdelResponded on 19 November 2024

   Hi Barbara, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our new eggroll appetizer and cocktails. However, we're sorry to hear that your experience with the burger was not up to our usual high standards. We also appreciate your feedback regarding the grease-covered eggroll appetizer. We strive to provide the best dining experience for our guests and your comments help us improve. We're glad to know that you found our server to be top-notch. We hope to have the opportunity to serve you again in the future and exceed your expectations. Evan Deegan, Director of Operations
   

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4. J

   Joseph

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Houlihan's is our favorite restaurant. Always good food and good service. It's also great that it's in our town of Holmdel!
   

   Houlihan's - HolmdelResponded on 5 November 2024

   Hello! We're thrilled to hear that Houlihan's is your favorite restaurant in Holmdel! Your kind words about our food and service truly made our day. We're so glad you enjoy our town and we can't wait to welcome you back soon. Thanks for your high ratings and support! Evan Deegan, Director of Operations
   

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5. G

   Gail

   VIP

   Atlantic City

   33 reviews

   2.0

   33 reviews

   Dined on 20 October 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   I went with some guests for a late lunch and I ordered prime rib. When it came out, I flipped it the opposite way because it looked like it was an end cut, and when I flipped it to the other side, it was horrible. Looking wasn’t even cooked was not a prime rib. I wouldn’t even feed it to my dog. so I ate the baked potato and the broccoli I did ask for a manager and the manager kept apologizing he said would make me another one. I said no thank you, and he took it off the bill . I truly appreciated that because like I said, I would not even feed that to my dog . This is the second time I’ve gone in there with asking for a prime rib and they were both horrible. I’m not paying $30 for something. I wouldn’t even feed to my dog . But once again, the manager did take care of it, and I truly appreciate it . Don’t order the prime rib !
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Thanks for the feedback, Gail. We're truly sorry to hear that your experience at Houlihan's - Holmdel didn't meet your expectations. We take pride in our prime rib, and it's disappointing to hear that it didn't hit the mark. We appreciate your understanding regarding the baked potato and broccoli, and we're glad that our team was able to rectify the situation. Your feedback is invaluable to us as we strive to improve with each and every customer. We hope you'll give us another chance to impress you in the future. Evan Deegan, Director of Operations
   

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6. K

   Karen

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 19 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The booth smelled musty. It took forever for our nacho app ti come out. The fajitas barely had enough to make two and the prime rib dip was not supposed to have mayo and it was covered with it. Very disappointed
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Thanks for the feedback, Karen. We're truly sorry to hear that your experience at Houlihan's - Holmdel didn't meet your expectations. It's disappointing to hear about the musty booth smell and the long wait time for our nachos and fajitas. We also apologize for the mix-up with the sauce on your prime rib dip. We appreciate your honesty and will certainly use your comments to improve our service. We hope you'll give us another chance to impress you in the future. Evan Deegan, Director of Operations.
   

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7. M

   Melissa

   Las Vegas

   17 reviews

   4.0

   17 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was our first time going. Nothing was bad but nothing awesome. We aren't drinkers so maybe it's you are coming with a group to have some drinks and get some casual food it would be your thing.
   

   Houlihan's - HolmdelResponded on 24 October 2024

   Hi, Thank you for choosing Houlihan's - Holmdel for your first visit and for taking the time to share your feedback. We're glad to hear that you enjoyed the food and our service. We understand that you are not a drinker and we appreciate your honesty. We're always looking for ways to improve and your feedback is invaluable to us. We hope to have the opportunity to serve you again with a more enjoyable experience. Evan Deegan, Director of Operations
   

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8. B

   Barbara

   New York City

   75 reviews

   4.0

   75 reviews

   Dined on 5 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Joe at the bar is the best! Food could use less salt… you can always add salt but, you can’t take it away😝
   

   Houlihan's - HolmdelResponded on 8 December 2024

   Thanks for the feedback, Barbara! We're thrilled to hear that you enjoyed your experience at Houlihan's - Holmdel. We take pride in our food and it's always great to hear when our guests appreciate it. We're sorry if our salt level didn't meet your expectations, we'll certainly take your feedback into consideration. We hope to see you again soon! Evan Deegan, Director of Operations
   

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9. G

   Gail

   VIP

   Atlantic City

   33 reviews

   4.0

   33 reviews

   Dined on 3 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I have not been at this Houlihan’s in over a year, food quality changed, bathrooms dirty, for years handicapped toilet door broken doesn’t lock and today the strike plate was totally destroyed. How can an elderly or handicapped person go on there without their privacy not being disturbed or embarrassed. I won’t be going back the rest of year and who knows even about next year. I have been going there for years three and four times a week as I said I haven’t been there in over a year and I don’t think I’ll be going back.
   

   Houlihan's - HolmdelResponded on 5 October 2024

   Hello GailL, We're truly sorry to hear about your recent experience at Houlihan's - Holmdel. We understand how important your privacy is, especially when visiting our restroom. We appreciate your feedback and will certainly address this issue with our team. We're saddened to hear that the quality of our food and service did not meet your expectations this time. We always aim to provide the best experience for our guests and we regret that we fell short. We hope you'll reconsider and give us another chance to serve you better in the future. Evan Deegan, Director of Operations
   

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10. K

    Kathleen

    VIP

    New York City

    59 reviews

    3.0

    59 reviews

    Dined on 22 September 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 3

    Dinner entrees came out ok but everything was lukewarm. Service was fine. Manager came by to see if everything was to our liking but he was so nice that it’s hard to be critical.
    

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