Houlihan's - Lees Summit

Review summary

1. B

   Brandi

   Kansas City

   26 reviews

   5.0

   26 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had to push our reservation back by 2 hours due to a flat tire, so we were starving by the time we arrived. It was busy (Restaurant Week), but we were seated right away. It took a bit for our server, Elizabeth, to come over to us, but it was super busy, and she apologized for the delay. We got our drinks and appetizers in a decent amount of time. We got the Shrooms and the ahi tuna. Both were amazing. Our entrees arrived as we were finishing up the appetizers. I got the stuffed chicken breast (one of my favorites), and my fiancé got the steak medallions. Everything was cooked to perfection and delicious. We took our desserts and half our meals to go. We had the cheesecake at home, and it was so creamy and delicious. We will have our leftovers as another delicious dinner with the brownie batter cake for dessert! The 3 course meals were lovely. We don't get here as much as we moved north of the river. You need a location up here!
   

   Houlihan's - Lees SummitResponded 3 days ago

   Hi Brandi, we're thrilled to hear about your positive experience at Houlihan's - Lees Summit! It's wonderful to know that you enjoyed our Shrooms, Ahi Tuna, Stuffed Chicken Breast, Steak Medallions, and Creamy Cheesecake. We're also glad that the brownie batter cake made it into your home. Your kind words about our service and meals are greatly appreciated. We look forward to serving you again soon! Evan Deegan, Director of Operations
   

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2. J

   Julie

   Milwaukee

   7 reviews

   1.0

   7 reviews

   Dined on 4 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was poor and our food was subpar. I ordered a martini and they served it in a small tumbler. It tasted terrible! The fish and chips were soggy! The ambiance is not great, the carpet and the booths are worn and dirty. It definitely needs a facelift!
   

   Houlihan's - Lees SummitResponded on 7 January 2025

   Hello Julie, We're truly sorry to hear about your recent experience at Houlihan's - Lees Summit. We pride ourselves on the quality of our food and service, and it's disappointing to hear that we didn't meet your expectations. We also regret that the ambiance and cleanliness didn't meet your standards. Your feedback is crucial for us to improve, and we will certainly address these issues. We hope you'll give us another chance to show you the high-quality dining experience we're known for. Evan Deegan, Director of Operations.
   

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3. D

   Dennis

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Good deal, ok food, bad service. Not servers fault!
   

   Houlihan's - Lees SummitResponded on 5 January 2025

   Hey Dennis, Thank you for taking the time to share your experience at Houlihan's - Lees Summit. We're glad to hear that you found our food to be good value. However, we're sorry to hear that the service didn't meet your expectations. We strive to provide exceptional service to all our guests and we're disappointed to hear that we fell short in this instance. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Evan Deegan, Director of Operations
   

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4. D

   Darla

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So thankful that we could enjoy a wonderful Christmas meal at Houlihan’s and make great memories.
   

   Houlihan's - Lees SummitResponded on 30 December 2024

   Hey Darla! We're overjoyed to hear that you had a wonderful Christmas meal at Houlihan's and made great memories. It's always a pleasure to hear from our guests, and we're glad we could contribute to your special occasion. We're thrilled to know that you found our food delicious and service exceptional. Thank you for choosing Houlihan's - Lees Summit and for your glowing review. We look forward to welcoming you back for many more memorable meals! Evan Deegan, Director of Operations
   

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5. J

   Jennifer

   Kansas City

   1 review

   2.0

   1 review

   Dined on 25 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Oh Houlihan's, my parents and I have been coming here for the last couple of years for holidays. Mainly because you're one of the few restaurants open on holidays and also because the food is sooo good! But today was a total disappointment and disaster. We literally waited over a hour for our food and you weren't even busy when we arrived. The food was still delicious but mom's steak was under cooked and tough, my food came out a hour before my parents, that is NOT ok.
   

   Houlihan's - Lees SummitResponded on 30 December 2024

   Thanks for visiting us, Jennifer. We're really sorry to hear about your recent experience at Houlihan's - Lees Summit. It's disappointing to know that the steak and other dishes didn't meet your expectations, especially on a holiday. We always aim to provide our guests with delicious food and efficient service, and it's clear we fell short during your visit. Your feedback is valuable to us and we'll certainly look into this matter. We hope you'll give us another chance to make it right. Evan Deegan, Director of Operations
   

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6. L

   Lori

   Kansas City

   12 reviews

   3.0

   12 reviews

   Dined on 25 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I understand that it was Christmas Eve but they were terribly understaffed and our drinks were horribly delayed (all of us got wine) and our meals were overcooked and overpriced… 2 of us got steaks and they were ordered medium rare and one was well done and one was medium…. But it was so late by the time our food got there that we just ate, paid and left! Normally love the service at our Houlihans but not the experience we wanted to have for Christmas Eve!
   

   Houlihan's - Lees SummitResponded on 30 December 2024

   Hey Lori, Thanks for taking the time to share your experience at Houlihan's - Lees Summit. We're sorry to hear that your visit on Christmas Eve didn't live up to your expectations, especially since it was a special occasion. We understand your frustration with the service and the timing of your meals. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide the exceptional service you've come to expect from us. Evan Deegan, Director of Operations
   

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7. D

   Debbie

   Kansas City

   4 reviews

   2.0

   4 reviews

   Dined on 24 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Restaurant was very cold and we were not near the door. Food was marginal. Was very disappointed. It had been a while since we had been there and it seems to have gone down hill.
   

   Houlihan's - Lees SummitResponded on 30 December 2024

   Thanks for the feedback, Debbie. We're sorry to hear that your recent visit to Houlihan's - Lees Summit didn't meet your expectations. We take your comments about the temperature and food quality seriously. It's disheartening to hear that we fell short of our usual standards. We appreciate your past patronage and hope to have the opportunity to serve you again in the future. Evan Deegan, Director of Operations
   

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8. J

   John

   Kansas City

   1 review

   5.0

   1 review

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent, not rushed The food was tasty and served by a very friendly staff
   

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9. M

   Michael

   Kansas City

   22 reviews

   5.0

   22 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I made a reservation for Friday night December 20th at 5:30. Friday nights are generally busy in KC restaurants. We were seated promptly and the waitress (Olivia) came right over. She was pleasant, and helpful, telling us some of our needed dining details. The food we ordered came out quickly, and was just as we had ordered. The food was excellent (we both had Panko fried shrimp dinner with a dinner salad. The restaurant was vibrant, busy, bustling, but not too loud. We will be back. We always enjoy our experience at Houlihans-Lees Summit
   

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10. s

    stephanie

    Kansas City

    2 reviews

    2.0

    2 reviews

    Dined on 13 December 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3

    Food tastes like it’s artificial, compared to fresh and natural.
    

    Houlihan's - Lees SummitResponded on 15 December 2024

    Hey, thank you for taking the time to share your feedback. We're glad to hear that you found our service to be excellent, as we strive to provide the best for our guests. We're sorry to hear that our food didn't meet your expectations. We take pride in our fresh, natural ingredients and your feedback helps us to improve. We hope to have the opportunity to serve you again and provide a better experience. Evan Deegan, Director of Operations
    

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