Humo at Zadún a Ritz-Carlton Reserve

Review summary

1. G

   Grant

   Palm Springs

   71 reviews

   vip
   5.0

   71 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the third year in a row we’ve celebrated my birthday dinner and, as always, it was as special and memorable as ever! The food is always outstanding and the service is impeccable. Oswaldo, Adriana and Fernanda are the most wonderful people and made me feel so special! Thank you!!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded 2 days ago

   Dear Grant, We are truly honored to be part of your new tradition "HUMO Birthday Celebration". Thank you so much for taking the time to share your experience with us, your kind words have been shared with our Ladies & Gentleman (specially Oswaldo, Adri & Fer). We are inspired by this special bond that we have created with you. Looking forward to celebrate with you next year! Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

   Is this helpful?

   Report
2. J

   Jeanette

   Los Angeles

   1 review

   vip
   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolute top-notch experience. Great attention to detail and outstanding service!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 11 November 2024

   Dear Jeanette, We are thrilled to hear that you have enjoyed your HUMO experience. Look forward to welcome you back very soon. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

   Is this helpful?

   Report
3. J

   Jason

   New York City

   1 review

   4.0

   1 review

   Dined on 25 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very solid all around. The fish with bananas was the star followed by the ceviche. Was also impressed with the empanada.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 11 November 2024

   Dear Jason, Thank you for taking the time to share your experience with us, our Culinary Team is continuously working to improve our beloved guests experience. Looking forward welcome you back!. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

   Is this helpful?

   Report
4. J

   Julie

   Baja California

   13 reviews

   vip
   4.0

   13 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are locals and have been there a few times because they have a separate vegan menu. The food and service is always amazing. It seems the prices have increased but it’s still in line with the nice restaurants in San Jose ( although still overpriced). The issue is that when you get the bill, they have added the 15% resort fee on it which is incredibly annoying, especially as we aren’t staying on the resort. That ruins the night and also doesn’t make me want to tip the servers. There is now way that fee should be added to the already high priced food.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 23 October 2024

   Dear Julie, Thank you for taking the time to share your feedback and for being a loyal guest. We're delighted to hear that you've enjoyed the food, service, and our vegan menu, which we are very proud to offer. Your kind words about our team mean a lot to us. We truly appreciate your candid feedback regarding the resort fee. We understand how you feel, especially as a local not staying on the property. Please know that we are taking your comments to heart and will review our policies to ensure they reflect the best possible experience for all our guests, whether local or visiting. We would love the chance to welcome you back and provide an even better experience. Kindly reach out to us directly so we can make special arrangements for your next visit. Sincerely, EMMA PEREZ
   

   Is this helpful?

   Report
5. S

   Stephanie

   New York City

   8 reviews

   5.0

   8 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend made reservations last minute to celebrate my birthday. They sat us outside so we could take in the unbeleiveable view. Everyone was so delightful and welcoming from start to finish. And everything we ordered was delicious. It was such a beautiful evening.
   

   Is this helpful?

   Report
6. S

   Sergey

   San Francisco

   1 review

   5.0

   1 review

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience, every dish was a masterpiece! Very impressive wine cellar and selection!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 23 October 2024

   Dear Sergey, Thank you for sharing your experience at HUMO, we are delighted to hear that you had an amazing experience, enjoying our food and wines. All the Ladies & Gentleman are looking forward to welcome you very soon. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

   Is this helpful?

   Report
7. i

   ingrid

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 18 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Humo! Was such an experience. I’m so glad a choose to dine at Humo for my birthday celebration while on vacation in Mexico. The ambience and aesthetic were to die for! My mouth literally dropped it was love at first sight highly recommended! Food and drinks were amazing the staff are super friendly and helpful when it came down to choosing which dish was best. Must visit again soon. :)
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 23 October 2024

   Dear Ingrid, Thank you so much for taking the time to share your experience at HUMO, we were very happy to be part of your birthday celebration. We look forward to welcome you very soon! Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

   Is this helpful?

   Report
8. M

   Mark

   Hawaii

   24 reviews

   5.0

   24 reviews

   Dined on 11 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elegant outdoor dining in a beautiful setting with food and service to match!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 16 September 2024

   Dear Mark, Thank you for taking the time to share with us your experience, we look forward to welcome you very soon! Sincerely, EMMA PÉREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

   Is this helpful?

   Report
9. R

   Rolando

   Mexico City

   19 reviews

   vip
   3.0

   19 reviews

   Dined on 8 September 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   Visite el restaurante con grandes expectativas, pero lamentablemente, la experiencia culinaria no estuvo a la altura de lo esperado. Lo que sí destaco fue la atención impecable por parte del personal, quienes fueron amables, atentos y siempre dispuestos a ayudar.
   

   • 
   • 

   Humo at Zadún a Ritz-Carlton ReserveResponded on 16 September 2024

   Estimado Rolando, Muchas gracias por tomarte el tiempo de compartir tu experiencia, tus comentarios nos ayudan a mejorar y enfocarnos en los detalles para continuamente mejorar la experiencia culinaria y de servicio de nuestros clientes. Agradecemos nuevamente tu tiempo y esperamos recibirte pronto, y que vivas la experiencia que esperas. Cordialmente, EMMA PÉREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

   Is this helpful?

   Report
10. T

    Tanis

    Nashville

    13 reviews

    vip
    5.0

    13 reviews

    Dined on 3 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The drinks, food and view here were perfect, but the service shined above all and made us feel so special (and we weren’t staying at The Ritz)!! We will definitely be back, and hopefully guests of The Ritz Carlton next time. Thank you for an amazing evening!
    

    Humo at Zadún a Ritz-Carlton ReserveResponded on 23 September 2024

    Dear Tanis, We are thrilled to know that you have an amazing experience at HUMO and that you have the Ritz-Carlton Experience that goes along with our restaurants. We will be delighted to have back at HUMO and as guest of Zadún!. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
    

    Is this helpful?

    Report