Humo at Zadún a Ritz-Carlton Reserve

Review summary

1. P

   Paul

   VIP

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   WAY overpriced. Like obscene prices. Food was good, we’ve been three times but prices this year are double or triple what the were just a couple years ago. I have no problem paying but the value and increased pricing don’t match reality.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded today

   Dear Paul, We thank you for your preference and loyalty, and for sharing your thoughts and feedback we appreciate it. Look Forward to welcome you back. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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2. T

   Tim

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great view. Very attentive service Food was very good especially the lobster wontons, beef and fish. Highly recommend A bit pricey
   

   Humo at Zadún a Ritz-Carlton ReserveResponded today

   Dear Tim, We appreciate taking your time and sharing your experience at HUMO. Our team is continuously working to improve our guest experience. Thank you again. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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3. M

   Medina

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio y atención cinco estrellas en todo momento. Esta en una ubicación muy bonita dentro del hotel y el menú, aún siendo de brasa, no se parece en nada a lo que se puede encontrar en otros lugares similares. Volveríamos sin duda.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 18 December 2024

   Estimado Medina, Muchas gracias por sus amables palabras, apreciamos mucho sus comentarios y esperamos tenerlos de regreso pronto. Saludos, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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4. M

   Matt

   VIP

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal experience, would come back. We were staying at a different property and decided to try this restaurant out. Uber was easy to get there, a bit longer of a wait to get an uber back to town the later in the day it got. The property and restaurant are amazing. The food was incredible. We frequent many high end restaurants and this is on par with some top American establishments in the states. The dining experience is seamless and service was extremely attentive. Prices are pricey, which is somewhat expected, cocktails start at $25. Lobster wontons, grilled pear salad, steak, grilled Brussels sprouts, and the lava cake. 10:10 experience.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 4 December 2024

   Dear Matt, We are delighted to hear that you have enjoyed the HUMO experience, allow us to thank you for taking your time to share it with us. Our culinary and service team are continuously working to improve our guest experience. Thank you again, we look forward to welcome you back! Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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5. G

   Grant

   VIP

   Palm Springs

   71 reviews

   5.0

   71 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the third year in a row we’ve celebrated my birthday dinner and, as always, it was as special and memorable as ever! The food is always outstanding and the service is impeccable. Oswaldo, Adriana and Fernanda are the most wonderful people and made me feel so special! Thank you!!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 27 November 2024

   Dear Grant, We are truly honored to be part of your new tradition "HUMO Birthday Celebration". Thank you so much for taking the time to share your experience with us, your kind words have been shared with our Ladies & Gentleman (specially Oswaldo, Adri & Fer). We are inspired by this special bond that we have created with you. Looking forward to celebrate with you next year! Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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6. J

   Jim

   VIP

   Oklahoma City

   45 reviews

   5.0

   45 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful,,great service with very hospitable staff from salad to desert
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 18 December 2024

   Dear Jim, Thank you for your kind words. We look forward to welcome you soon. EMMA PEREZ Outlets & Special Events Sales Manager Zadún, a Ritz-Carlton Reserve
   

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7. J

   Jeanette

   VIP

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolute top-notch experience. Great attention to detail and outstanding service!
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 11 November 2024

   Dear Jeanette, We are thrilled to hear that you have enjoyed your HUMO experience. Look forward to welcome you back very soon. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

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8. J

   Jason

   New York City

   1 review

   4.0

   1 review

   Dined on 25 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very solid all around. The fish with bananas was the star followed by the ceviche. Was also impressed with the empanada.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 11 November 2024

   Dear Jason, Thank you for taking the time to share your experience with us, our Culinary Team is continuously working to improve our beloved guests experience. Looking forward welcome you back!. Sincerely, EMMA PEREZ Outlets & Special Events Sales Manager
   

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9. J

   Julie

   VIP

   Baja California

   15 reviews

   4.0

   15 reviews

   Dined on 22 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are locals and have been there a few times because they have a separate vegan menu. The food and service is always amazing. It seems the prices have increased but it’s still in line with the nice restaurants in San Jose ( although still overpriced). The issue is that when you get the bill, they have added the 15% resort fee on it which is incredibly annoying, especially as we aren’t staying on the resort. That ruins the night and also doesn’t make me want to tip the servers. There is now way that fee should be added to the already high priced food.
   

   Humo at Zadún a Ritz-Carlton ReserveResponded on 23 October 2024

   Dear Julie, Thank you for taking the time to share your feedback and for being a loyal guest. We're delighted to hear that you've enjoyed the food, service, and our vegan menu, which we are very proud to offer. Your kind words about our team mean a lot to us. We truly appreciate your candid feedback regarding the resort fee. We understand how you feel, especially as a local not staying on the property. Please know that we are taking your comments to heart and will review our policies to ensure they reflect the best possible experience for all our guests, whether local or visiting. We would love the chance to welcome you back and provide an even better experience. Kindly reach out to us directly so we can make special arrangements for your next visit. Sincerely, EMMA PEREZ
   

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10. S

    Stephanie

    New York City

    8 reviews

    5.0

    8 reviews

    Dined on 20 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My boyfriend made reservations last minute to celebrate my birthday. They sat us outside so we could take in the unbeleiveable view. Everyone was so delightful and welcoming from start to finish. And everything we ordered was delicious. It was such a beautiful evening.
    

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