Il Piatto

Review summary

1. a

   ana

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I took my team out for a holiday lunch and unfortunately the service was horrible. From the time we checked in (with reservations) the person at the front couldn’t find my reservation, after repeating my name 3x he found it. My name is Ana not difficult… we were seated and ordered fairly quickly. Our appetizers came and then for 45 minutes nothing… no waitress, no refills on soda or water until I asked where our food was. Another 5 minutes pass and no word from our waitress. We ask for a manager for an update and another 10 minutes pass before our food arrives. Numerous parties have been sat after us and are eating at this point including a large group on 10. Apology from manager did not seem sincere. Ended up taking our main dishes to go as we ran out of time. Our main dishes were comped but sadly our experience having a nice holiday meal was ruined by bad service. Advice to restaurant: be transparent and communicate. If the order wasn’t put in stuff happens… but avoiding our table and being dismissive is not how you treat customers.
   

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2. D

   Deb

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a group lunch. Affordable prix fixe.
   

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3. J

   Jason

   Richmond

   14 reviews

   5.0

   14 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a family dinner… it was fabulous. 10 great meals. Good service. Convenient location.
   

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4. M

   Melanie

   Washington DC

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   I’ve always loved this place. I’m not sure if it is under new management or what, but the service was TERRIBLE! My office went there for a holiday lunch. We arrived at 1:00 and didn’t get out until 3:00! We repeatedly had to request more water and often the server was nowhere to be seen. This restaurant now charges a 20% fee to pay their employees, this is not a tip and they say tips are not expected, but appreciated. Perhaps the lack of service is because they do not work for tips anymore. If I ever go back, I will make sure I have time and maybe I will eat at the bar where I know I will get good service.
   

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5. A

   Andrew

   Hawaii

   11 reviews

   3.0

   11 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   The food was mediocre and service very slow. Probably will not return to this restaurant.
   

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6. V

   Victoria

   Sydney

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great service. Highly recommend for dinner.
   

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7. B

   Britt

   VIP

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great time! Plus our friends from out of town loved it. Hit on all cylinders.
   

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8. F

   Frank

   New York City

   7 reviews

   3.0

   7 reviews

   Dined on 5 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Small portions. The 20% tip is included in the bill.
   

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9. M

   Mary Lou

   VIP

   Fort Lauderdale

   49 reviews

   5.0

   49 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   If you’re in the area and looking for some basic Italian this is a good place to consider. It’s the second time we have been here and both times the food and service did not disappoint. The seating is tight so probably not the best for large groups but otherwise would highly recommend it.
   

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10. A

    Allison

    Washington DC

    1 review

    5.0

    1 review

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious! Welcomed with taking our coats and a choice between a window table and a more private table. Food was exceptional.
    

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