Iron Hill Brewery - Lancaster

Review summary

1. V

   Victoria

   Philadelphia

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I made reservations weeks back, we arrived 15 minutes early which they said they couldn't seat us until 6 which was fine so we went to the bar and order a drink which the bartenders were very friendly and greeted you with a smile and asked what we wanted, checked on us twice before cashing out 15 minutes later when our table was ready at 6. Once seated the waiter who's name was Nate noticed that my husband and I had gotten a beer from the bar and proceeded to ask the other two we were with what they wanted, didn't ask if we would like anything else I had to stop him before walking away for a water and to also order our appetizer. The appetizer came out at least 20 minutes later, which someone else brought us that and the waiter never came back to take our dinner order. We waited 45 minutes before the manager came over to ask how everything was going which we proceeded to inform her of the situation. So she took our order which the waiter then noticed she was at our table and asked if we needed anything. 35 minutes went by still not food. our drinks are empty and the waiter never came back over to ask if we wanted refills but he walked by our table numerous time. It should not be the customers responsibly to waiver down the water to ask for more water. Once our food came out, it was warm but tasted good. This was our first time here and will not be going back. Horrible experience. What took two hours should have only taken an hour. As others came in were seated ordered eat and left while we sat there. I have been to other restaurants that were even more packed and busy and didn't take that long to get service, our food and leave.
   

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2. S

   Susan

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a 6 pm reservation. We didn’t get seated until 6:30. We didn’t get our food until 7:20. It was frustrating. What good is a reservation if we had to wait so long?
   

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3. P

   Priscilla

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 2
   4. Ambience 4

   We’ve been to Iron Hill many times and was always great but tonight was a different story. First was a little more than an hour before food started coming out. Not everyone got their food at the same time and some was missing part of their meals. Two meals were missing fries (sweet potato) and we had to ask for them and when they finally came they were all burnt! Of those meals both burgers were missing some of the toppings. I also had to ask our waitress to comp my meal which she should have done that for the 2 meals.
   

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4. B

   Becky

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have a gluten allergy and they were very knowledgeable about what items I could have modified for gluten free. Large list of drinks and hop-tails (mocktails). Great food and service. Don’t miss out on the creme brûlée, it was excellent!
   

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5. A

   Alec

   Philadelphia

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Minor mis communication with the server. She was busy but food was great!
   

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6. R

   Rachel

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was slow and we saw Jesus Christ Superstar at 2pm
   

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7. R

   Robyn

   Houston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and accommodating to adding additional guests. Good food and great beer!
   

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8. J

   Julie

   Philadelphia

   6 reviews

   4.0

   6 reviews

   Dined on 21 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We have been regulars at iron Hill for years. Their menu used to be too big. Now their menu is too small. Also, the food quality is not as good as it used to be. We were always pleasantly surprised at how good the food was previously, however, since they changed the menu, the quality has dropped along with the choices.
   

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9. C

   Chase

   Atlantic City

   4 reviews

   5.0

   4 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great place to eat. I had cheese steak egg rolls and a burger. It was very good
   

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10. D

    Delisa

    Philadelphia

    6 reviews

    3.0

    6 reviews

    Dined on 17 February 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    We had a very good server. She was very attentive. The food was just ok. Portions have definitely gotten smaller, but I totally understand due to our present economy. Would go back!
    

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