Isaac’s Restaurant

Review summary

1. E

   Emily

   London

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely food and great staff. We would visit again!
   

   Is this helpful?

   Report
2. L

   Lee

   Birmingham

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We dined from the Festive Menu which was extremely good value for money and the food was of excellent quality. The service was somewhat slow and staff showed disinterest once order was taken which was a pity considering the other positive factors.
   

   Is this helpful?

   Report
3. S

   Sarah

   Birmingham

   1 review

   2.0

   1 review

   Dined on 7 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   A disappointing experience. Went to Isaac’s with a group of friends, one of whom is gluten intolerant. She notified the waitress as we walked over and asked for a gf menu. When we sat down the waitress handed her a several sheets of A4 stapled together with a ‘matrix’ on it and told her to look through the pages and work out which food she could eat. There was no offer to recommend appropriate dishes on the menu which is a disgrace. We ordered drinks and food- the food took over half an hour to arrive despite the restaurant being half empty. My fish burger was tasteless and the coleslaw was so bland I had to salt it to eat it. When the waitress brought our drinks over she handed them to one side of the table and asked us to pass them down- she made no effort to walk around the table of 6 and place them in front of each diner. We did not expect such a poor level of service from a restaurant at the Grand Hotel.
   

   Is this helpful?

   Report
4. N

   Nicholas

   London

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good our service outstanding Sophia outstanding
   

   Is this helpful?

   Report
5. M

   Maria

   Birmingham

   7 reviews

   1.0

   7 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Mediocre food, poor service with patronising staff
   

   Is this helpful?

   Report
6. M

   Maria

   Shropshire

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good food , one of the waiter was friendly and chatty ( student studying computer science ) one of the waitress was a bit abrupt when speaking to us ,but over service was good . The only negative was the toilet paper in the loos was thin and cheap. One of the hand soap dispensers was broken in the female loo ,just don't expect these little oversights when the rest of the hotel is so well maintained ,the hotel also smells lovely . Would visit again .
   

   • 

   Is this helpful?

   Report
7. J

   Jamie

   Dublin

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was fairly basic. Nothing bad but nothing that would lead me to recommend it or want to go back.
   

   Is this helpful?

   Report
8. a

   andy

   Birmingham

   2 reviews

   1.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Menu was not as advertised online and not a thing my wife could eat being gluten free. Decided to try elsewhere as everything on menu not any good for someone with intolerances.
   

   Is this helpful?

   Report
9. PW

   PatsyW

   Birmingham

   2 reviews

   2.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was lacking, at no point did staff ask how the food was or asked if we was OK for drinks. We were given our meal and basically left to it. Steak was not cooked as requested. Will not be returning.
   

   Is this helpful?

   Report
10. B

    Ben

    Dublin

    1 review

    2.0

    1 review

    Dined on 16 November 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    Food was bland, extremely disappointing. The Mac and cheese with brisket contained next to no brisket and tasted as though it was a ready meal. The burger was tasty, but cold. A real shame as the menu itself is amazing and the decor was superb, but ultimately the food let everything down.
    

    Is this helpful?

    Report