ITZAM

4.7

39 Reviews

Mex$310 to Mex$500

Traditional Mexican

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2 people

18 Dec 2024

19:00

Booked 1 time today

Great for brunch
Fancy
Good for groups

The intoxicating smell of freshly made tortillas and fire-roasted corn, being made throughout the day on the life-size wood-fired comal, welcomes diners into Itzam. Inspired by Mayan tradition but with a contemporary approach, Itzam’s menu is conscientiously focused on local products that are both sustainable and organic. Community and convivial experience are encouraged through sharing plates, enticing guests to experience an abundance of unexpected flavors.

Dining areas

Additional information

Dining style
Casual Elegant
Price
Mex$310 to Mex$500
Cuisines
Traditional Mexican, Mediterranean, Mexican
Hours of Operation
Dinner Daily 6:00 pm–11:00 pm
Phone number
984 122 4033
Website
https://aubergeresorts.com/etereo
Payment Options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Executive Chef
Carlos Segura

Location
CARRETERA FEDERAL 307 CANCÚN - TULUM, Km 302 - 340, LOTE 013, MANZANA 02, REGIÓN 04, SOLIDARIDAD, Playa del Carmen, ROO 77730
Area
Playa del Carmen / Riviera Maya
Cross Street
Complejo Kanai
Parking details
Valet
Entertainment
Enjoy a specially curated DJ set where Mexico's culture meets the cosmopolite world of Miami, Milán and Latin América. Live music on special occasions, inquire with the restaurant reservation team.
Additional
Bar Dining, Gluten-free Options, Outdoor Firepit, Patio/Outdoor Dining, Vegan, Wi-Fi available

What 39 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7

4.7 based on recent ratings

4.6Food
4.6Service
4.7Ambience
4.3Value

Noise • Moderate

Diners' Choice Awards

Playa del Carmen / Riviera Maya
Best Overall

39 Reviews

J
Jennifer
VIP
New York City
5 reviews
5.0
5 reviews
Dined 3 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Our favorite meal of our trip! Everything was delicious and there was so much! Service was exceptional. We did the cena de abuela special menu. We loved hearing the methods of cooking and how special each dish was to the culture of the area. Absolutely would recommend !
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c
coco
VIP
New York City
17 reviews
2.0
17 reviews
Dined on 26 November 2024
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 2
Extremely slow service, all tables were not happy. Disappointing considering that the food is good and the place is beautiful. However when you get an appetizer an hour after sitting, and not one server in site (although there are many that just seem to be running around) to ask about the actual meal two hours into it and maybe get another drink, the experience is one that leaves you with a sour taste.
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N
Nathan
Los Angeles
3 reviews
5.0
3 reviews
Dined on 25 November 2024
1. Overall 5
2. Food 5
3. Service 2
4. Ambience 5
The food and ambiance was absolutely stunning! I was visiting Etéreo from another resort and just being able to look out to a view from the restaurant was also in awe of itself. Itzam is definitely contributing to the idea of staying at etéreo next time. I can’t imagine what the other restaurants have to offer. My only complaint however was the service. Our server didn’t seem to know much about the menu and couldn’t really answer for any of the dishes. When asked what was in the tasting menu he was clueless as to what was in it and he seemed like he was under a good amount of stress. We also asked about an ingredient within the burger which was the chili as stated per the menu and asked for that not to be in the burger. He then continues to look at us and the menu and states that he didn’t even know that was on the burger. That is my only complaint.
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V
Vicki
Toronto
1 review
5.0
1 review
Dined on 11 November 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was spectacular! Our server Louis was outstanding!
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S
Spencer
VIP
Las Vegas
10 reviews
5.0
10 reviews
Dined on 19 October 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything about this restaurant was magnificent except for a very boisterous crowd that enjoyed talking at the top of their lungs but other than that, it was fantastic.
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V
Vanessa
New York City
1 review
1.0
1 review
Dined on 21 September 2024
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
The food was not good. We all left very disappointment with the overall experience and spent so much money for a very bad food.
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NB
NoeBee
VIP
London
59 reviews
5.0
59 reviews
Dined on 27 May 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
One of our best meals in the area. A wonderful mix of Mexican inspired cuisine. Portion sizes were good - easily sharable for both the appetizers and main courses. Wonderful ambiance as well. Get there at six to enjoy late afternoon light and sunset - you will not be rushed. But be clear about the table location you want (outdoor or indoor) when you book to avoid disappointment. Would return!
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OT
OpenTable Diner
VIP
Chicago
2 reviews
5.0
2 reviews
Dined on 10 May 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was great! Even items that sounded too exotic had amazing flavors.
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OT
OpenTable Diner
Cancun
1 review
5.0
1 review
Dined on 13 April 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
El restaurante es increíble, a cargo de nuestro servicio estuvo Juan, un excelente anfitrión, con nosotros tuvo acercamiento Paola la Gerente del restaurante, la cual muy amablemente convivió con nosotros, La comida, bebidas, todo delicioso, Fue una excelente experiencia.
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MK
MKC27
VIP
Mexico City
70 reviews
4.0
70 reviews
Dined on 26 March 2024
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
Good food! Not every dish was great! Service was good! Prices Overrated!
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FAQs

ITZAM is rated 4.7 stars by 39 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

18 Dec 2024

19:00

Booked 1 time today

CARRETERA FEDERAL 307 CANCÚN - TULUM, Km 302 - 340, LOTE 013, MANZANA 02, REGIÓN 04, SOLIDARIDAD, Playa del Carmen, ROO 77730

Dining areas

Additional information

Cross Street
Complejo Kanai
Area
Playa del Carmen / Riviera Maya
Hours of Operation
Dinner Daily 6:00 pm–11:00 pm
Price
Mex$310 to Mex$500
Cuisines
Traditional Mexican, Mediterranean, Mexican
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Valet
Payment Options
AMEX, Discover, Mastercard, Visa
Executive Chef
Carlos Segura
Entertainment
Enjoy a specially curated DJ set where Mexico's culture meets the cosmopolite world of Miami, Milán and Latin América. Live music on special occasions, inquire with the restaurant reservation team.
Additional
Bar Dining, Gluten-free Options, Outdoor Firepit, Patio/Outdoor Dining, Vegan, Wi-Fi available

Website
https://aubergeresorts.com/etereo
Phone number
984 122 4033

ITZAM

Make a booking

Dining areas

Additional information

Menu

What 39 people are saying

Overall ratings and reviews

Diners' Choice Awards

FAQs

How is ITZAM restaurant rated?

Is ITZAM currently accepting bookings?

Make a booking

Dining areas

Additional information