The Ivy, Canterbury

Review summary

1. S

   Sarah

   London

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautifully prepared and presented food. Professional but friendly staff. Great ambiance. A bit of a mix up with drinks at the start but understandable on what must have been one of the busiest evenings of the year. Overall, a great experience and we’ll look forward to coming again.
   

   Is this helpful?

   Report
2. H

   Helen

   Kent

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely staff and atmosphere - everyone was so friendly and accommodating. We had a great evening. Food- wise, mixed. Some was really good and some average. Great desserts and duck salad. Vegan burger was very average. Very helpful either way choosing dairy and gluten free options.
   

   Is this helpful?

   Report
3. J

   JEFF

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fabulous ambiance and Christmas vibe, wish you would train your bar staff how to poor champagne but on the whole a fabulous Christmas experience with friends
   

   Is this helpful?

   Report
4. S

   Simon

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a wonderful time at The Ivy Canterbury. We arrived early but were seated immediately. The restaurant was busy but not too noisy and the decor and ambience was excellent. Our waitress Millie, was very friendly and quick to attend to our needs. Food and drinks were bought to us in a timely manner and the food was excellent (the Ivy Snowman quite something although I'd recommend to share). Despite the place being busy and a clear demand for tables, at no point did we feel rushed and after we finished our meal and settled the bill, we moved to the bar to have a few more drinks at our leisure where once again the mixologists were chatty and friendly and able to make a multitude of cocktails of our choosing without having to check how to make them. The food and drink were on the pricier side but you get what you pay for and the bill was not unreasonable for what we received. As a Canterbury resident, I think I have a new favourite restaurant/bar.
   

   • 
   • 

   Is this helpful?

   Report
5. A

   Antony

   Kent

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   A very pleasant overall experience. The waitress was very attentive.
   

   Is this helpful?

   Report
6. C

   Chris

   Birmingham

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible experience and atmosphere and brilliant service
   

   Is this helpful?

   Report
7. L

   Lisa

   London

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the Truffle Burger followed by the Ivy Snowman both courses were delicious.
   

   Is this helpful?

   Report
8. MC

   MaryC

   Kent

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Tables were a bit cramped for 4 people with all the breakfast paraphinalia, noise levels quite high. Lovely big teapot but only one teabag!
   

   Is this helpful?

   Report
9. M

   Michelle

   Kent

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First visit and have already booked again because of the good service, good food and atmosphere. Food was tasty, not exceptional. The warm Asian salad was full of flavour, the creme brulee was nice, the fishcake was tasty and was definitely large enough to be considered a meal on its own, the lemon sorbet was as anyone would expect cool and tart. Price points were good but didn't have alcohol so cannot comment on pricing there. All the team we engaged with were smiling, friendly and chatty. Slight detractor in that we were placed under a heater which was somewhat overwhelming at times. Wonder if they could have asked on arrival whether we minded being seated there. Lesson learned and on next booking we asked for a table away from the heat.
   

   Is this helpful?

   Report
10. P

    Patti

    Kent

    37 reviews

    3.0

    37 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    I have visited many Ivy restaurants & the food is always excellent. Usually the level of service is excellent too. Sadly not today. The staff on the Canterbury franchise are clearly not well trained. For example they reached over the table in front of guests & had no idea of which wines to recommend with desserts & when a large amount of sediment was left in the bottom of a glass the supervisor tried to argue this was “normal” to a junior waitress then denied saying this & was extremely curt to a member of our group. (The wine was eventually taken off the bill) Items were forgotten off our order & took a long time to come and no apology was given for the error. Ivy restaurants are usually of a very high standard in both food & service. Our food was lovely, the service substandard. You need to invest time training your staff else the reputation of the restaurant will falter. Such a shame as the venue is very nice. Hopefully future visits will find a better trained staff with supportive, polite supervisors.
    

    Is this helpful?

    Report