Jackalope Ranch

Review summary

1. L

   Laura

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely venue. Our table was ready when we arrived and we were seated immediately. We were seated in the bar close to the stage where we enjoyed the best evening of musical talent and the beautiful voice of Madison Faye. What a treat!! We’ll be back.
   

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2. M

   Mary Jo

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were a party of three. We shared the nacho appetizer and the pit master smoked bbq platter. There was plenty for all three of us.  Our Sally Field look alike waitress, Tina H, was very attentive and pleasant.
   

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3. D

   Donna

   Las Vegas

   6 reviews

   2.0

   6 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Service was very slow. Our waiter took forever to get my bottled spring water and my husbands bottled beer. After waiting he brought him the wrong beer! We decided to order while we had him at our table as we figured it would be another wait as people who arrived after us were already enjoying their appetizers. Food came out fairly fast. We had 1/2 rack of ribs. Both of ours were very dry, rest of the meal was good. Waiting now again to pay our bill! Finally waved him over when he was at another table. We will give them another chance but definitely no ribs this time!
   

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4. J

   Jeff

   Palm Springs

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We sat outside and felt like the servers were not attentive. Asked for more salad dressing g and never received it. Beans were not hot. No butter for the cornbread. Meat was good.
   

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5. R

   Randy

   VIP

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From start to finish excellent. Oscar was a great waiter and took good care of us. Sat on patio with lots of heaters.
   

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6. S

   Sarah

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   They put us at a dirty, rickety plastic table behind a pile of propane tanks. The waitress was very nice but was over worked and spent half an hour looking for table cloths to cover up the grubby table. Service was very slow. We were there for a birthday celebration and had been there a few times in the past and had great experiences but this time the setting was definitely second rate for the price.
   

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7. G

   Gail

   Palm Springs

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food is on the high end price-wise. Our party of 10 had mixed reviews on their meals. The fish and chips were considered overpriced and not very tasty. The smoked beef tips were very good with generous portions. We were seated outdoors next to the lawn so there were no echoes, but there were children running around on the grassy area. We missed the waterfall that used to have a noise damping effect. Our service was excellent! Jesse H. recognized the festive mood of our group and matched it, joking along with us while responding to our every request. Overall it was a very fun night that could only have been improved with a less pricey tab.
   

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8. T

   Thomas

   Palm Springs

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Kitchen was extremely slow today, over 1 hour from order placed to food arrival..
   

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9. M

   Mary

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   3 of us went for brunch--disappointing. It's such a beautiful space. We've been there through each change of ownership and it never seems to improve. Bloody Mary had no flavor. We sent it back and ordered 2 different drinks--we saw them sitting on the end of the bar for about 10 minutes before I finally went over and picked them up myself. One omelet came WAY under cooked--runny inside. Salsa came halfway through the meal--and again, no flavor. The restaurant is very large--it seemed as if they had servers running all over the place, including outside, instead of concentrating on an area. Overall, not special. Friendly but no reason to go back.
   

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10. C

    Christina

    VIP

    Vancouver

    19 reviews

    2.0

    19 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Jackalope Ranch is a uniquely large restaurant with several bars and dining areas.  We decided to pop in for brunch, sit at a patio table overlooking the beautiful garden and enjoy live music.  What a treat – or was it…. My husband and I each ordered a cheeseburger (cooked to different temperatures).  My burger arrived on a dirty plate that appeared to have dish soap circles all over it.  Yuck.  It was really busy and our server was swamped; it seemed impossible to get anyone’s attention.  But finally, we both got out of our chairs and flagged a bus person.   I explained the situation and decided to simply ask for a clean plate instead of a new meal because the kitchen was so busy and it would have likely taken too long… Oops, tick tock, wrong-o!  It took sooooo long for something soooooo simple – a plate….   As we patiently waited, my husband nearly finished his burger, despite eating slow.  Once the clean plate arrived, I finally swapped out the filthy one and cut my now cold burger in half - only to realize they gave me the wrong burger….  Then we realized there wasn’t any ketchup for the fries.  Ugh!  So instead of trying to get someone’s attention - again; I went up to the bartender.  “Nope, we have none here but I’ll inform your server” she said.  OMG – it’s a Seinfeld episode.   By the time the new plate arrived and the ketchup a full 30 minutes had passed…   Short staffed and short sighted for not keeping condiments at the bar to help out the overloaded servers.  Tsk, tsk management – you’re not managing your restaurant.   Ok, on to the food review…. The burger looked like a mechanically formed patty and, no surprise, lacked any flavour other than the cardboard box it was likely shipped frozen in.  A ho hum 2/10 because the fries were good and our waitress was very friendly (no fault of hers).
    

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