Jacks Monterey

Review summary

1. A

   Andrew

   Central Coast1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The wait service was almost non-existent and the food took forever to arrive after we order it. To top it all off the gratuity was included in the bill.
   

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2. T

   Tammy

   Central Coast1 review

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   It is a lovely venue. Very pretty good drinks food is also delicious..
   

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3. E

   Eric

   Central Coast3 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food at Jacks. My go to place when I’m at the Portola Hotel
   

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4. M

   Michelle

   Central Coast1 review

   2.0

   Dined on 15 January 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food was cold and undercooked. The bread I ordered was not even heated up.
   

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5. G

   Gary

   Central Coast1 review

   5.0

   Dined on 2 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve never had a bad meal at Jacks. Nice ambiance.
   

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6. S

   Stas VIP

   San Francisco7 reviews

   1.0

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was truly awful. There were 4 of us, we all ordered different dishes, and all of the dishes were equally terrible. The total bill for the 4 of us was $410, which is quite expensive for food that is worse than a roadside diner. We basically walked away hungry because we could not eat any of the dishes.
   

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7. V

   Vangie

   Orange County1 review

   3.0

   Dined on 25 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The staff was incredibly nice and welcoming. That was the highlight of the experience. Food took a really long time to come out, which made sense because they were very busy. However, we had to repeatedly ask for water and it took like 30 minutes to get some. The atmosphere is pretty but the dog policy was very distracting. As it was Christmas Eve, they had the grinch and a snowman walking around, causing many dogs to freak out. They were loud and stressed out, making it difficult to enjoy our meal as the environment caused a sensory overload. Overall, it was fine. The food was okay, not great. Probably won’t be back but if you are looking for a pet friendly place with lots of ambiance, it’s probably a good option.
   

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8. G

   Glenn VIP

   San Francisco5 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the festive Christmas atmosphere. Carolers were great! Prime rib was perfect.
   

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9. K

   Kimberly

   Central Coast1 review

   4.0

   Dined on 25 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I initially made our reservation for Jack’s as my party I’ll enjoy cioppino. Unfortunately upon arrival, we came to learn that the cioppino did not include crab. Our table of eight all concluded that it is not a cioppino if it does not have crab… so nobody ended up ordering the cioppino. In addition, we were seated right next to the hostess stand with many distractions as well as the outside door nearby, which can was in constant use so we were burst with the cool air. Once the restaurant was in full swing, the amount of body heat seemed to tone that down. The room was very entertaining and lively which everyone very much enjoyed. Our waiter Jesus did a fabulous job overall I’d give it a four star.
   

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10. M

    Margarita

    Central Coast1 review

    2.0

    Dined on 14 December 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    We went to Jack's for my birthday. It was a group of 6 people. The food was good but the service was awful. The server took our order and then we waited around 40 minutes for our food. We enjoyed the food but we waited for around 30 min after we all finished for the check. Our server was nowhere to be found. I had to go to the bar and ask for the check and even then we waited another 15-20 min until our server came. Overall, it was not a great experience, and I probably won't be coming back.
    

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