Jacy & Dakota's

Review summary

1. AM

   AnnaM

   New York City2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Managers were great. Waitress seemed new but the managers made up for it. Food is amazing and consistent every time - highly recommend
   

   Jacy & Dakota'sResponded 1 day ago

   Dear AnnaM, We are pleased to know how much you enjoyed your meal and our thoughtful service. On behalf of our staff, thank you for the terrific review. All of us at Jacy & Dakota's look forward to having you dine with us again. Restaurant Manager
   

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2. C

   Cindy

   Seattle2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Would’ve been nice to know it was a hotel lobby. The photos were a bit deceiving making it look like a pretty restaurant and I was looking for someplace nice to go for my birthday in downtown Phoenix and due to weather we were unable to sit in their beautiful outdoor seating area what was shown in the photos we then had to sit indoors in the hotel lobby. Not what I had pictured or planned. Food itself and service were good I was just a bit disappointed by the atmosphere.
   

   Jacy & Dakota'sResponded 1 day ago

   Dear Cindy, We are glad you chose to celebrate your birthday with us. It is nice that you loved our food offerings and courteous service. However, we are disappointed that we did not meet your expectations in all areas of our restaurant. We look forward to having you dine with us again for the exceptional time you deserve. Restaurant Manager
   

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3. OT

   OpenTable Diner

   Orlando2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   we had a fabulous server who was very attentive. The food was delicious and plentiful but the beer glasses were not cold.
   

   Jacy & Dakota'sResponded 5 days ago

   Dear Valued Guest, It is wonderful to hear that our attentive service and generous, flavorful offerings elevated your dining experience. We appreciate your feedback regarding the beer glasses and will share your comments with our team. Thank you for choosing Jacy & Dakota's. We look forward to welcoming you again for another exceptional experience. Restaurant Manager
   

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4. C

   Cameron

   Chicago1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We weren’t allowed to sit outside and order food. Also noted that the restaurant is part of the hotel. We didn’t end up eating here and left to go to another place.
   

   Jacy & Dakota'sResponded 4 days ago

   Dear Cameron, We regret that your experience did not meet your expectations and apologize for any inconvenience due to not being able to sit outside. It is never our intention to disappoint, and we understand your frustration in this matter. This information has been shared with the restaurant leadership team to ensure it is handled differently in the future. We are truly saddened to know you were unable to dine with us this visit, and we hope for the opportunity to welcome you in the future. Restaurant Manager
   

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5. S

   Sstuff

   New York City5 reviews

   3.0

   Dined on 1 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was mixed--half of it was good and the other half wasn't great. Same with the drinks, and the server was hot/cold. Just an inconsistent experience and because it's in a hotel, might be a bit overpriced.
   

   Jacy & Dakota'sResponded on 2 March 2025

   Dear Sstuff, We apologize for the less-than-desirable service and dining experience you had. We will address this with the team as service and guest experience is our top priority. Thank you for taking the time to leave us a review. We would love for you to revisit for more attentive service and to enjoy our delicious menu options. Restaurant Manager
   

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6. H

   H VIP

   Phoenix12 reviews

   4.0

   Dined on 4 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Lacy was awesome! Service was impeccable, cocktails were good.
   

   Jacy & Dakota'sResponded on 7 January 2025

   Dear Guest, We are pleased that your visit was wonderful. We're especially delighted to hear your appreciation for Lacy, and we will share your kind compliments with her. We enjoy offering our guests a sophisticated yet relaxed destination combined with delicious drinks brought to you by our attentive staff. Thank you for choosing to dine at Jacy & Dakota's and for sharing your comments. We look forward to your return in the near future. Restaurant Manager
   

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7. R

   Robert

   Las Vegas3 reviews

   5.0

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good comfort food. Friendly, prompt and professional service!
   

   Jacy & Dakota'sResponded on 7 January 2025

   Dear Robert, We strive to provide outstanding dining experiences, so we are thrilled to hear how much you loved our delicious food offerings as well as our exceptional services. Thank you for dining with us here at Jacy & Dakota's and also for your generous review. We look forward to your return soon! Restaurant Manager
   

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8. K

   KAREN

   Chicago2 reviews

   1.0

   Dined on 21 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We arrived for our scheduled luncheon, we stood at the hostess’s table which had a sign to wait to be seated. We waited!!! Finally my husband went to the back and approached two people who told him to sit anywhere as it was open seating. We had a server arrive after waiting who informed us that the hamburger was 86??? We asked and received 4 of the 5 drinks we ordered. We didn’t even get a chance to order. No one waited. We walked out! What restaurant who only had 3 choices for sandwiches, doesn’t even have the 3rd. Worst experience ever!
   

   Jacy & Dakota'sResponded on 28 December 2024

   Dear Karen, We apologize for the less-than-desirable service and experience you had while dining with us. We will address this with the team as service and guest experience is our top priority. Thank you for taking the time to leave us a review. We would love for you and your husband to revisit us for more attentive service and to enjoy our delicious menu options. Restaurant Manager
   

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9. R

   Rachel

   Phoenix1 review

   5.0

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for everything it was amazing food and exceptional ambiance for the price it was well worth it. I would do it again. Also I want to thank the staff for the sacrifice of hanging with their families and hanging out with us instead. Thank you all staff and organizers 5 star rating for sure
   

   Jacy & Dakota'sResponded on 29 November 2024

   Dear Rachel, We are pleased that your visit was wonderful and that you loved your delicious meal as well as our modern ambiance. Our team works diligently to ensure great dining experiences; therefore, we are delighted you enjoyed everything about your time with us. Your positive feedback means a lot, and we cannot wait to welcome you back to Jacy & Dakota's soon. Restaurant Manager
   

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10. G

    Gabriel

    Phoenix1 review

    5.0

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Deb our server was great. The food on thanksgiving buffet was excellent. Even valet service was easy. Great experience!
    

    Jacy & Dakota'sResponded on 29 November 2024

    Dear Gabriel, We are happy to know Deb did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We are especially delighted you loved your delicious food. We look forward to our next opportunity to serve you again at Jacy & Dakota's. Restaurant Manager
    

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