Jalao

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was very good! So was the service. Definitely going back!
   

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2. A

   Aleeyah

   New York City8 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   We visited Jalao before a concert for convenience and were pleasantly surprised with the ambience from the moment you walk in. Our food was great - flavorful, fresh, and unique twists on our favorite classics. We ordered beef empanadas, chicharron de pollo, and pescado frito. We were told after ordering it that the ceviche morir soñando was not available so we’ll have to try it another time. Beyond the food, the restaurant should strongly consider investing in training for their staff surrounding customer service and etiquette. We were serviced much like a 1 star restaurant. It felt as though our waitress thought she was doing us a favor by doing her job.
   

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3. F

   Franchell

   Hawaii2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   They said I didn’t have a reservation but we got seated through their host. They didn’t have enough food.
   

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4. K

   Kelvin

   New York City1 review

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was amazing. The big problem is the service. The server just disappears and doesn’t come back after 20min or more to ask us if we are good or want anything. My gf and i had to tell another waiter that we want to order food.
   

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5. R

   Rei

   New York City1 review

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The waiters didn’t stop by enough towards the end- I had to get up to ask for the check. The food was okay, my fish needed to be more fried for sure and the sauce should have been on the side. It was too loud in there, they need to either lower the music or work on moving the speakers further away from the tables or higher up towards the sealing. We had the cinco leche dessert and it was not worth the money, 2/5 for sure.
   

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6. A

   Adrianny

   New York City1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Customer service was 10/10 and very fast, absolutely loved the ambiance and food!
   

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7. O

   Ohilda

   New York City1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place, food, service, and ambience. Been here twice and look forward to going back again soon.
   

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8. R

   Robert

   New York City1 review

   3.0

   Dined on 24 January 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Chivo smelled odd. Not rancid, it tasted as if they made it in the morning and mixed it with a new batch through the day. Didn’t taste right
   

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9. S

   Sandrini

   New York City2 reviews

   5.0

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service exceeded expectations. Ideal for travelers relying on public transportation. Highly recommended.
   

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10. OT

    OpenTable Diner

    New York City3 reviews

    2.0

    Dined on 9 January 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    I thought this restaurant would be a bit different from other uptown restaurants based on the reviews, but here’s another establishment that lacks customer service despite going on a weekday and where it wasn’t busy at all. The waiter was not very attentive. The place is cute but the seats by the wall are sunken in making it very uncomfortable to eat. The food is mediocre to be a Dominican cuisine, specifically the chicharron and fried fish. The drinks and the churrasco were good. Finally the restroom is very inconvenient for older folks and the disable making it inconvenient to get to (you have to go to the hotel side and down to the basement).
    

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