Jean-Georges at The Leinster

Review summary

1. A

   Aoife

   Dublin

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We chose to dine at Jean George’s restaurant on New Year’s Eve. When making the reservation on OpenTable we had the option to choose the standard menu or NYE set menu. I chose the standard menu however on the morning of, I received an email to say that the restaurant would solely be operating off the set menu at €135 a head. Whilst this wasn’t what we had planned, we chose to go ahead as it was late notice and we had this reservation planned for weeks. When we arrived at the restaurant there was a large crowd of guests gathered around the entrance to the restaurant holding drinks. We were not greeted by any member of staff and stood there awkwardly for roughly 15 minutes in the doorway with our coats not knowing where to place ourselves. We asked one of the other guests standing if they knew what was going on. She said that they were waiting for the previous diners to settle their bills so they could take their seats. The male host was flying around the restaurant and making no secret that he was under pressure and extremely stressed. He also made no eye contact with us or any of the guests to assure us he would be with us shortly. A few minutes later we eventually got his attention. We advised him that we had a reservation at 9:15 but we were 10 minutes early, to which he dismissed us saying” your table is not nearly ready” and told us to sit at the bar. He didn’t offer to take our coats. I noticed through a glass door a coat rack so I proceeded to take our four coats and hang them up myself. He told me that I was hanging the coats on the “wrong hangers” and that he was going to have to fix them as I had hung them “the wrong way”. This was definitely not the experience we expected to be greeted with in such a restaurant. Our waitress was very pleasant and handled the busy restaurant well. The host might benefit from taking a leaf or two out of her book. The food whilst not to our taste, appreciate it is typical of French cuisine. Overall disappointing.
   

   Jean-Georges at The LeinsterResponded today

   Hi Aoife, Thank you for taking the time to provide us with your feedback. It is disappointing to hear your welcome wasn't to our usual high standard. On the 31st, we operated two menus, our Al la Carte up until 7.30pm and our NYE tasting menu from 7.30pm to close. Our reservations team reached out to you on the 30th to inform you of the menu available, five days after the booking was made. As mentioned, it was a busy night for the team who still managed to seat your party at 09:07pm. We will be discussing your experience with our Management team and can assure you that we will address these shortcomings and carry out any retraining and procedural reviews necessary. We are grateful for the feedback as it helps us to improve our product and service. Thank you, The Jean-Georges Team
   

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2. L

   Léo

   Dublin

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Moment très appréciable pour un réveillon du 31 décembre, c était excellent
   

   Jean-Georges at The LeinsterResponded today

   Hi Léo, merci pour votre révision . Je suis content vous avez aimé votre nuit á la Jean-Georges. Bonne année! - The Jean-Georges team
   

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3. M

   Margaret

   Dublin

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had the New Year’s Eve tasting menu of 13 courses which was amazing. Food was so good and cocktails are excellent too
   

   Jean-Georges at The LeinsterResponded today

   Hi Margaret, Thank you for your review! We are glad you enjoyed our New Year's Eve special tasting menu experience, and happy that we could help you celebrate this special occasion. Have a happy new year. - The Jean-Georges team
   

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4. C

   Clair

   London

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Nice atmosphere, very good service, several items unavailable on the menu which was rather disappointing, food good
   

   Jean-Georges at The LeinsterResponded today

   Hi Clair, Thank you for your rating! - The Jean-Georges team
   

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5. N

   Nadine

   Newcastle

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first special dining experience together and it delivered delicious food, lovely ambience and great vibe Lovely experience at every level
   

   Jean-Georges at The LeinsterResponded 3 days ago

   Hi Nadine, Thank you for your rating and review. We are thrilled you had such a special dining experience with us! We hope to welcome you back again in the near future. Thank you, The Jean-Georges Team at The Leinster
   

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6. P

   Peter

   London

   5 reviews

   5.0

   5 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   lovely location and friendly and helpful service - and the food wasn't bad either!
   

   Jean-Georges at The LeinsterResponded 3 days ago

   Hi Peter, Thank you for your review and rating. We are thrilled you enjoyed your dining experience with us. Thank you, Jean-Georges at The Leinster
   

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7. D

   David

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb- i had the rigatoni with meatballs as a main and it was magnificent
   

   Jean-Georges at The LeinsterResponded 3 days ago

   Hi David, Thank you for your review and rating! We are thrilled you enjoyed your dining experience with us and will be sure to share your kind words with the team. We hope to welcome you back again in the near future. Thank you, The Jean-Georges Team at The Leinster
   

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8. F

   Fiona

   Dublin

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Loved our lunch - the staff were all super, friendly helpful and warm. The room is stunning, decor is a delight. Our food was gorgeous - an experience to be savoured.
   

   Jean-Georges at The LeinsterResponded 3 days ago

   Hi Fiona, Thank you for your review and rating. We are delighted you enjoyed your lunch with us. From our gorgeous food, friendly staff and delightful décor. We hope to welcome you back again in the near future. Thank you, Jean-Georges at The Leinster
   

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9. T

   Thomas

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my third visit to this restaurant. Every aspect again made it an excellent dining experience. Food was delicious. Service was attentive but not intrusive. Ambience was perfect. There is a high level of attention to detail and it really shows.
   

   Jean-Georges at The LeinsterResponded 3 days ago

   Hi Thomas, Thank you for your five star rating and review! We are delighted to have welcomed you back on your return visit to Jean-Georges at The Leinster. We are thrilled you enjoyed your excellent dining experience, delicious food and attentive service. We hope to welcome you back again! Thank you, The Jean-Georges Team at The Leinster
   

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10. M

    Mary

    VIP

    Dublin

    11 reviews

    5.0

    11 reviews

    Dined on 18 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was delicious and the service was excellent. Would definitely recommend
    

    Jean-Georges at The LeinsterResponded on 23 December 2024

    Hi Mary, Thank you for your five star rating and recommendation! - The Jean-Georges team
    

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