JOEY Shipyards

Review summary

1. D

   Doghouse

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easy to park right beneath restaurant … service was prompt, food was nicely prepared and presented.
   

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2. h

   hilary

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Terrible service. So disappointing as I was taking a friend out for her birthday.
   

   JOEY ShipyardsResponded 2 days ago

   Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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3. A

   Atheer

   Vancouver

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I’ve been to Joey Shipyards multiple times and always had a great experience. Unfortunately, this time, we weren’t seated at our preferred table despite noting our preference in advance. However, our server handled it professionally and offered us a table closer to what we had requested. I’ve always loved their hummus and bread, but this time the portion was smaller, and several bread pieces were burnt, which was disappointing.
   

   JOEY ShipyardsResponded 2 days ago

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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4. J

   Jackie

   Vancouver

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food, as usual, was excellent. I don’t think I’ve ever had a bad meal at Joeys. But the service, more often than not, is slow and inattentive. And today was no exception. I love your food Joeys, but the awful service might keep me from coming back. Cactus and Brown’s have good food AND good service.
   

   JOEY ShipyardsResponded 2 days ago

   Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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5. L

   Linda

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food table with a view! Never disappointed with the food!
   

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6. V

   Vicki

   Vancouver

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent and the staff were really fun and the food was great 😊
   

   JOEY ShipyardsResponded 4 days ago

   Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience. Your kind words mean the world to us and inspire us to continue delivering excellence. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again soon! 😊 Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
   

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7. T

   Troy

   Vancouver

   8 reviews

   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Nice Spot with great views of the city across the inlet. Service was very good. We appreciated the welcome drink while waiting for our table.
   

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8. J

   JAYNE

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always for me and my friends Any time spent at JOEYS is great!! Service friendly quick. Pleasant!! Food always delicious,!!
   

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9. C

   Cassie

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was very nice, I enjoyed her energy and small talk
   

   JOEY ShipyardsResponded 4 days ago

   Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. We look forward to continuing to exceed your expectations in the future! Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
   

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10. D

    Dan

    Vancouver

    3 reviews

    1.0

    3 reviews

    Dined on 27 November 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2

    Disappointing Service on a Special Occasion I recently chose this restaurant to celebrate a special birthday, hoping for an exceptional dining experience, but unfortunately, it fell short due to the lackluster service. Firstly, the staff left finished plates on our table for a whopping 30 minutes, which was quite frustrating. Our wine, which we anticipated enjoying with our meal, was never poured, leaving us to handle it ourselves. Additionally, no one offered refills on our drinks. I actually had to make my way to the bar to get an iced tea refill, where I ended up sitting for another 30 minutes. It was a birthday celebration, and I expected a little festivity, such as bringing out the desserts with candles. Yet, the desserts arrived with no acknowledgment of the occasion. While the food was good, the overall dining experience was immensely disappointing due to the inattentive service. With so many dining options available, I regret choosing this restaurant for such an important event. The lack of engagement and attentiveness from the staff really overshadowed what could have been a wonderful evening. Overall, I had high hopes but left feeling let down. I hope they take feedback like this seriously to improve their offerings for future guests since this is the second disappointing birthday with them.
    

    JOEY ShipyardsResponded 7 days ago

    Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent experience didn’t meet the high standards we aim to provide, especially on such a special occasion. I understand how important it is to create a memorable celebration, and I regret that our service fell short of your expectations. While I am glad to hear that you enjoyed the food, we take your comments about service seriously and will use them to address areas where we can improve. We want every guest to feel valued, especially on significant occasions like yours. Thank you again for sharing your thoughts. I genuinely hope to welcome you back under better circumstances. Chelsea Forbes Assistant General Manager JOEY Shipyards
    

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