Johnny's Italian Steakhouse - The Woodlands

Review summary

1. D

   Doris

   Houston10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great news place for a date night or dinner with friends. You can actually hear each other talking!
   

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2. G

   Gwen VIP

   Houston19 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived for our 7:30 reservation and was immediately greeted and seated by Ms Avis. We had incredible service by Dakota, our waitress. Chef Walia came by to say hello and ensure we were enjoying our meal! I enjoyed the wedge with salmon add-on and David had his favorite medallions. We’ll return soon!
   

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3. T

   Terri

   Houston2 reviews

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food, service and environment was excellent! Avis, and our server Dakota, went above and beyond.
   

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4. M

   Mary VIP

   Houston60 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Haven’t been there in a while because it went downhill. Gave it another chance and so glad we did. New menu items. But best news was MAVIS IS BACK. She makes the restaurant a must
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 6 March 2025

   Hi Mary. Thank you for giving us another chance! The new team has worked very hard to get back to what Johnny's is all about, and that is great food and great service. We hope to see you again soon!
   

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5. J

   Jeff

   Houston1 review

   5.0

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. Avis was the best hostess and the wait staff was outstanding. The food was great.
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 21 February 2025

   I am happy to hear you had such a wonderful evening. We hope to see you soon!
   

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6. I

   Ivone

   Houston5 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Although I understand that Valentines weekend is busy, I found that the staff gave very bad customer service. Even from the start, the hostess stated that she could not find our reservation. I showed it to her on my phone. They told us they would seat us, but that the delay was significantly long. I felt like they were discouraging us to dine there. We stated we understood it was a busy night. The waitress did not want to acknowledge us even though she kept passing our table. We had to stop her to come to us. We stated we wanted to order drinks. She did not want to take our order. She stated that the bar was very backed up. I told her, well then I should place the order now. She still kept telling me that she could not tell me when my drinks would come. I pleaded with to please go ahead and take the order. She hesitantly took the order. And again looked upset and reminded us that she did not know when it would come. I just had to leave at this point. I have never had to try to hard to even place an order for drinks.
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 19 February 2025

   Dear Ivone, We’re very sorry to hear that your experience at Johnny’s Italian Steakhouse was disappointing. We sincerely regret the long wait times and that the service did not meet your expectations. Providing exceptional service and quality meals is our priority, and it’s clear we fell short during your visit. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We appreciate you sharing your experience and hope for the opportunity to provide a much better one in the future. Best regards, Johnny’s Italian Steakhouse Management
   

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7. H

   Heather

   Houston5 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   OpenTable doesn’t allow for as many characters as Google does, so I’ll just provide some highlights from my full review… -From the minute you walk in you’re greeted with the ambiance and decor of a low-end hotel’s in-house restaurant. As I swept the crumbs from the bench seat of the booth we were sat in, I couldn’t help but notice the cracked wine glass delicately placed next to the old USB, Ethernet, and outlet ports from when the restaurant was clearly the hotel’s business center. -Our starter was okay enough that we were slightly hopeful that things would turn around. But alas… our salads arrived eons later and they were mediocre at best. We didn’t even finish them, and I can only assume that the half-empty plates were left as some sort of punishment because we stared at them for nearly an hour. If you’re keeping track, we’re two hours into our dining experience at this point. -I wish I could say that the steak was so good that it made up for the service, but no. If someone whispered the word “salt” next to the meat while it was cooking it would have imparted more flavor than what we received. My medium rare request was also blatantly ignored as I received grey meat. -I “upgraded” my side to risotto, but instead received undercooked white rice with an overpowering amount of garlic and, what I can only assume to be, Kraft Parmesan cheese. -If you would like to spend over two hours, and nearly two-hundred dollars, on a meal equivalent to hospital food… I suggest you just go across the freeway and admit yourself to Memorial Hermann because the service and food will be better.
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 19 February 2025

   Dear Heather, We’re truly sorry to hear about your disappointing experience at Johnny’s Italian Steakhouse. Your detailed feedback is invaluable, and we regret that both the service and food fell far short of your expectations. This is not the standard we strive for, and we sincerely apologize for the long wait times, lackluster flavors, and overall experience you described. We take your concerns seriously and will be addressing them with our team to ensure improvements are made. Your time and money are valuable, and we regret that we didn’t provide the dining experience you deserved. We appreciate your honest feedback and hope for the opportunity to earn back your trust in the future. Best regards, Johnny’s Italian Steakhouse Management
   

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8. H

   Haley

   Houston1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Probably the worst dining experience I’ve ever had. When we arrived and were sat at our table, the seats and table was dirty from the previous guest. I had to wipe my seat before sitting down. Our server greeted us and asked if we wanted something to drink in which I replied with my order, my boyfriend went to the restroom and when he came back he ordered a beer, the beer came out 10 minutes later, and my drink was still nowhere to be found. 25 minutes later our server came over and said “I just went to our bartender and she’s all over the place it will be out shortly”. We then ordered a bottle of wine and got started on our courses, as it was Valentine’s Day. The wine came out 15 minutes later, after we started eating, and my cocktail was still nowhere to be found. The food was bland, the service was far from sub par, and we were rushed out of there towards the end of our visit. I asked if we could have 15 more minutes before dessert because I saw her watching our table and she was evidently annoyed, came back over 5 minutes later to say “my manager went under the table and sent your desserts in”. I was shocked because I wasn’t even halfway through my steak yet but agreed because I felt I didn’t have a choice, even though I voiced my wants well beforehand. Our dessert came and then immediately after, so did the check. We felt completely disrespected and rushed. Every 2 minutes on the dot (I was looking at the time on my phone every time) our server would come by and stand over us, expecting the check to have payment in it. I still wasn’t done eating my main entree! We finally put payment in and my boyfriend just wanted to leave as he felt uncomfortable and so did I, and she immediately grabbed it. As someone who also works in the service industry, I am appalled by the inner workings of this establishment and behavior of the staff that works there. Our bill also reflected the drink on it and I had to wave down a manager, she showed no care in my concern
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 19 February 2025

   Dear Haley, We sincerely apologize for the disappointing experience you had at Johnny’s Italian Steakhouse. The service and hospitality you described are far from the standards we strive to uphold, and we regret that your evening felt rushed and disorganized. Your concerns regarding cleanliness, delays, and overall service are being addressed with our team to ensure this does not happen again. We truly appreciate your feedback and regret that we did not provide the experience you deserved. If given the opportunity, we would love to regain your trust and provide the level of service and quality we aim for. Best regards, Johnny’s Italian Steakhouse Management
   

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9. G

   George

   Houston5 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! 10/10 for me and will definitely be back.
   

   Johnny's Italian Steakhouse - The WoodlandsResponded on 19 February 2025

   Thank you for the wonderful feedback. Hope to see you soon!
   

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10. M

    Michael

    Houston1 review

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Went for the Valentines Day fixe prixe menu. Every single course was excellent. Seasonings, sauces, presesentation were all on point. The timing of the courses was perfect as well.
    

    Johnny's Italian Steakhouse - The WoodlandsResponded on 19 February 2025

    Thank you for your wonderful review and for choosing us to celebrate. Hope to see you soon!
    

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