JoJo's Shake Bar - Detroit

Review summary

1. K

   Katherine

   Detroit

   17 reviews

   vip
   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Six of us fit comfortably in a booth. Food and drinks were awesome all around! Served was fun and efficient. First time there and already excited to go back!
   

   JoJo's Shake Bar - DetroitResponded today

   Thanks for the review, Katherine! We're thrilled to hear that you and your party enjoyed your visit to JoJo's Shake Bar - Detroit. It's wonderful to know that our food, drinks, and service met your expectations. We're especially pleased that you found our first visit to be a fun and efficient one. We can't wait to welcome you back for another awesome experience!
   

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2. A

   Ann

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Our waitress was fabulous. The person that delivered the food spilled soup down the front of my daughter didn’t even apologize. The value of the amount of food for the money and the preparation of the food is definitely not worth it.
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Hi there, thank you for sharing your feedback! We're so glad to hear that you had a positive experience with your waitress. However, we sincerely apologize for the mishap with the soup and for the lack of an apology from the team member. That’s certainly not the experience we want to provide. We take your comments seriously and will be addressing this with our staff. As for the food, we’re sorry it didn’t meet your expectations. We always strive to offer great value and delicious dishes, and we appreciate your insight. We’d love the opportunity to make it right during your next visit.
   

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3. D

   Dana

   Detroit

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was good, drinks were great. A little expensive, but worth it for a girls night out. Very busy, so definitely glad we made a reservation.
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Dana, Thank you so much for your feedback! We're thrilled to hear you enjoyed the food and drinks – we strive to make every visit special. We totally agree that reservations are a game-changer, especially on busy nights! We hope to see you again soon for another fun girls' night out!
   

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4. T

   Troy

   Detroit

   19 reviews

   vip
   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a great experience celebrating our daughter’s birthday with her friends. Food was great super friendly staff. We had Casey as our server and she was awesome!
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Troy, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your daughter’s birthday celebration was a success, and we’re glad you enjoyed the food and friendly service. We'll be sure to pass along your kind words to Casey—she'll be so happy to know she made your visit special. We hope to welcome you all back soon for more fun and delicious treats!
   

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5. V

   Victoria

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   My friend and I went there for the ornament painting experience and had a great time! The food was okay, I’ll just have to order something different next time but everything is fun and festive. My only suggestion would be to play some Christmas music since it’s Christmas themed.
   

   JoJo's Shake Bar - DetroitResponded today

   Thank you so much for sharing your experience with us! We're so glad to hear you and your friend had a great time at the ornament painting activity and enjoyed the festive atmosphere. We appreciate your suggestion about Christmas music — it's a great idea, and we'll definitely take it into consideration to make the experience even more fun and immersive! We sincerely apologize for the ketchup and fries not meeting your expectations. Freshness is a top priority for us, and we’ll be sure to check on our condiments more regularly and make any adjustments needed to improve the quality of our food. Your feedback is incredibly helpful as we always aim to provide the best experience possible. We hope to see you again soon, and we'll make sure your next visit is even better!
   

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6. J

   Janine

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Overall the food was good. However there is a 20 percent "service charge" automatically added to the bill. If a "service charge" is added up front , I would expect great service. The waitstaff were pleasant enough (one server, one trainee), but not great. Our appetizer dishes were not cleared away and we were not offered drink refills until they brought the bill. Additionally, my burger arrived without the sauce that is listed in the description, I had to flag down the staff to request it, as the staff did not return to table to check on us. It took quite a while for it to be brought to the table. There was a $1.00 upcharge for extra pickles and also an additional fee for the sauce I had to request. In view of the lackluster service ( less than half full restaurant, lots of time for staff to chat by the ordering station) , the service fee and the upcharge for what should have been on the burger, I don't feel the value is equal to the prices.
   

   JoJo's Shake Bar - DetroitResponded today

   Hi there, Thank you for your feedback. We're glad you enjoyed the food but apologize for the service issues you experienced. We’ll address the concerns you mentioned, including clearing dishes and checking in with guests more frequently. The service charge is meant to support our team, but we understand it should reflect great service, and we’ll work to improve. We also appreciate your comments on the upcharges and will review our menu for clarity. We hope you'll give us another chance to provide a better experience.
   

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7. m

   marisa

   Detroit

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   This might be a good restaurant to take your middle school kids to. It is loud. Cute decor. Food is fair at best. Waitstaff is disorganized and don't know much about the menu. Menu lacks variety.
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Thank you for sharing your feedback! We’re glad to hear you enjoyed our decor, and we appreciate your thoughts on the food and service. We understand that our lively atmosphere might not be for everyone, and we’re sorry if the experience felt too loud for you. We’re always looking to improve, so we’ll definitely pass along your comments about the menu and service to our team. We hope you’ll give us another chance in the future!
   

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8. C

   Craig

   Detroit

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Was not notified of mandatory 20% gratuity. Food was average
   

   JoJo's Shake Bar - DetroitResponded 1 day ago

   Craig, Thank you for your feedback! We’re sorry for any confusion about the mandatory gratuity. We strive to be transparent about this, and we’ll make sure to revisit our communication with guests moving forward. We’re also sorry to hear the food didn’t meet your expectations—our goal is always to provide an outstanding experience, so we’d love to hear more about what could have been better. We hope you’ll give us another chance to wow you next time!
   

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9. CW

   CandiceW

   Detroit

   10 reviews

   3.0

   10 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was a bit underwhelming given the price for our meals! Also, the gratuity was higher than expected for a party of 5!
   

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   JoJo's Shake Bar - DetroitResponded on 18 November 2024

   Hi Candice, We appreciate you taking the time to share your feedback with us. We're sorry to hear that our food didn't meet your expectations, especially given the price. We understand that you found the gratuity higher than expected, and we're always looking for ways to improve our customers' experiences. We hope to have the opportunity to serve you again and provide a more enjoyable dining experience. Best regards, The Management Team
   

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10. C

    Cristin

    Columbus

    1 review

    5.0

    1 review

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hot Honey chicken sandwich and Windy City smash burger were delish!
    

    JoJo's Shake Bar - DetroitResponded on 18 November 2024

    Thank you for the kind words! We're so glad you enjoyed the Hot Honey Chicken Sandwich and Windy City Smash Burger. We take pride in serving up delicious bites, and it’s great to hear they hit the spot. Hope to see you again soon for more tasty treats!
    

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