JoJo's Shake Bar - Detroit

JoJo's Shake Bar - Detroit reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dave

   Detroit3 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Admittedly, we were there on Mother's Day but did purchase reservations ahead of time. Took nearly two hours to get our food. The food itself was disappointing at best. Lukewarm, tasteless, and grainy. Our kids got milkshakes, though, which were pretty good.
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Hi Dave, Thank you for sharing your experience, and we’re truly sorry to hear that your Mother’s Day visit wasn’t as enjoyable as it should have been. While we’re glad the milkshakes hit the mark, it’s disappointing to hear the food didn’t live up to expectations, especially with the delays you experienced. We strive to provide delicious, timely meals, and it’s clear we missed the mark on both fronts during your visit. Your feedback is valuable, and we’ll be working closely with our team to improve the food quality and timing, especially on busy days like Mother’s Day. We truly hope you’ll consider giving us another chance in the future. Thanks again for bringing this to our attention!
   

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2. J

   Jodee

   Detroit1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Had reservation for 12:30. When called after making reservation was told there would be space for stroller or seat for infant. When we arrived we were given a booster seat for a toddler. Someone came over to the table to advise us that we may. E able to move to another table being cleaned, and then never returned. We finally ordered around 1:00 and ordered appetizers. Appetizers arrived at 2:00 and entrees arrived around 2:30. We needed silverware after eating apps and had to wait to get some before we could eat our entrees. Bathrooms were dirty and only had one stall and a long line every time. Not very organized and well staffed for a Mother’a Day Brunch advertised event. Very chaotic and not good attentive service.
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Hi Jodee, We sincerely apologize for the issues you experienced on Mother’s Day. From the seating confusion to long delays with food and silverware, we understand your frustration. The bathroom cleanliness and staffing concerns are also being addressed to improve for future events. We appreciate your feedback and would love the chance to make things right on your next visit. Thank you for sharing your experience!
   

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3. C

   Christopher

   Detroit1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We went for Mother's Day brunch just before a Tiger's game. While I expected the service to be slow, they were unprepared for the crowd. Waited an hour for any food to arrive and then appetizers and meal came together. We had to rush to eat in order to attend game. Waiter was great, but timing of food made it tough to enjoy properly. The food was very good and we would return under 'normal' circumstances.
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Christopher, Thank you for sharing your feedback! We're so glad to hear you enjoyed the food and that your waiter was great, but we sincerely apologize for the delays and timing issues you experienced. We understand how frustrating it can be to have your meal rushed, especially when you're trying to make it to a game. We definitely want to make sure everyone has a smooth and enjoyable experience, and your comments will help us better prepare for busy times like Mother’s Day. We truly appreciate your understanding, and we’d love for you to give us another try under more relaxed circumstances. Thanks again, and we hope to see you back soon!
   

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4. J

   Jeremy

   New Orleans1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   I get that it was a mother’s day event. Waiting for over an hour for food WITH reservations was ridiculous
   

   JoJo's Shake Bar - DetroitResponded 2 days ago

   Hi Jeremy, We completely understand your frustration, and we’re so sorry for the long wait you experienced despite having reservations. That’s definitely not the standard we want to set, especially on a special day like Mother’s Day. While we strive to deliver great experiences, it’s clear we fell short in this case, and we truly appreciate your patience. We’ll be reviewing how we manage larger events like this moving forward to prevent delays and ensure everyone has a smoother experience. We’d love for you to give us another try under normal circumstances, and we truly hope your next visit will be much more enjoyable. Thank you again for your feedback.
   

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5. w

   william

   Detroit6 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and shakes. Services was great. Worth going to multiple times
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Hey William, thank you for your wonderful review! We're thrilled to hear that you enjoyed our food and shakes. It's always our goal to provide a great experience for our guests, and it's wonderful to know we hit the mark with you. We're grateful for your kind words and look forward to your next visit to JoJo's Shake Bar - Detroit. Thanks again!
   

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6. S

   Shay

   Grand Rapids1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the food and service was great. The best Vegan shakes! I think the vegan shake taste better than the dairy. We went to the bathroom and they started cleaning our table and threw away our desserts, but the manager had them quickly replaced. The team was very apologetic and they all made sure the mistake was fixed.
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Thanks for the review, Shay! We're thrilled to hear that you enjoyed our vegan shakes and found the service great. We apologize for the misunderstanding regarding your desserts. We're glad that our team was able to resolve the issue quickly. Your feedback is valuable to us and we'll ensure to improve on these aspects. We hope to serve you again soon.
   

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7. D

   Dorian

   Detroit1 review

   5.0

   Dined on 3 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bailey was a great server and made the experience at JoJo’s even better. Plus his food recs were awesome!
   

   JoJo's Shake Bar - DetroitResponded 3 days ago

   Thanks for the review, Dorian! We're thrilled to hear that you had a fantastic experience at JoJo's Shake Bar - Detroit. It's wonderful to know that our food and service met your expectations. We always strive to provide our guests with the best dining experience possible and your kind words truly made our day. We hope to see you again soon!
   

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8. J

   Jerry

   Unspecified1 review

   5.0

   Dined on 26 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Are sever sorry forgot his name but loved him he need a day off he was the best all the way around
   

   JoJo's Shake Bar - DetroitResponded on 28 April 2025

   Thanks for the review, Jerry! We're thrilled to hear that you had a wonderful time at JoJo's Shake Bar - Detroit. It's great to know that our team made your experience special and that you loved everything about your visit. We truly appreciate your kind words and high ratings. We look forward to welcoming you back soon!
   

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9. B

   Brenda

   Detroit1 review

   5.0

   Dined on 25 April 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My first experience was a pleasant and positive experience. The staff was very attentive and we had an amazing waitress. We were celebrating my daughter’s birthday. The shakes are over-the-top, melt-in-your mouth, delicious! My daughter ordered the Chocolate Nirvana (with a candle because it was her birthday!) The waitress even sang happy birthday with us. I made a reservation because it was a Friday, after work. Beware of the service charge. We were charged a $20 service charge.
   

   JoJo's Shake Bar - DetroitResponded on 28 April 2025

   Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your first visit was a positive one, and that our staff made your daughter’s birthday extra special. We’re so glad you loved the over-the-top shakes, and we’re happy we could be a part of such a memorable celebration. We can’t wait to have you back for more delicious treats and fantastic service!
   

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10. P

    Pat

    Detroit6 reviews

    2.0

    Dined on 23 April 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Overrated overpriced. Bad waiter didn’t help. The shake was foamy warm. Gross. The food good forever then had ice cold waffle fries. I asked for ranch when I ordered. Didn’t get it til 10 minutes after the food arrived. And the food took forever to come. The waiter didn’t come check on us til 10 minutes after the food finally arrived. Not impressed with the entire experience. It’s too bad but a great concept and location but won’t be back.
    

    JoJo's Shake Bar - DetroitResponded on 28 April 2025

    Pat, Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. This is not the level of service we strive for, and we’ll definitely address the issues you mentioned with our team to ensure improvements are made. We understand your frustration and appreciate you bringing this to our attention. We hope you’ll reconsider visiting us in the future for a better experience.
    

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