JoJo's Shake Bar - Orlando

Review summary

1. L

   Liana

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Pablo is the best! Really accommodated our large party and Lin did an amazing job serving us.
   

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2. J

   Jainerrol

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m pretty amazed how I picked the right time to have a quiet environment without any loud background noise. My mom, my sister and I had a great time and it was an incredible experience.
   

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3. B

   Bayley

   Orlando

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was surprised how good the food was here! American diner style with great drinks! Loud environment!
   

   JoJo's Shake Bar - OrlandoResponded 1 day ago

   Bayley, Thank you for sharing your experience! We're so glad you enjoyed the food and drinks—it's great to hear we exceeded your expectations. We understand the loud environment can be a bit lively at times, but we’re thrilled you had a great time overall! We hope to see you again soon for more delicious bites and drinks.
   

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4. V

   Vanessa

   VIP

   Tampa

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Kyle was amazing! He was so friendly and willing to help with whatever. He was truly an amazing server and made the experience great!
   

   JoJo's Shake Bar - OrlandoResponded 3 days ago

   Hi, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us. It's always our goal to provide friendly and helpful service, and we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you back to JoJo's Shake Bar - Orlando soon! Best Regards, The Management Team
   

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5. A

   Angela

   Nashville

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Pictures don't match what it truly looks like for Christmas. Service was horrible but the 20% added tip by them probably explains why the server was awful. Had to ask for silverware. Wouldn't validate parking. Disappointed to drive 2 hours for it! Don't waste your time!
   

   JoJo's Shake Bar - OrlandoResponded 4 days ago

   Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet your expectations, especially after traveling such a distance. We do want to clarify that the decor in the restaurant is exactly as shown in the pictures, and we apologize if it didn’t live up to your expectations. We take all feedback seriously and will be addressing the issues you mentioned, such as service quality and parking validation. Your experience is important to us, and we hope you'll give us another chance to provide the experience you were hoping for.
   

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6. S

   Sarah

   Orlando

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   When we arrived at 1745 our server told us they were out of lots of options to eat as they were so busy the night before and also the Christmas shakes we went there specifically for. Unfortunately we had to leave and go somewhere else.
   

   JoJo's Shake Bar - OrlandoResponded 4 days ago

   Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your visit. It's unfortunate that we were out of the items you were hoping to try, especially the Christmas shakes. We understand how disappointing this must have been, and we appreciate your feedback as we work to ensure better availability and service in the future. We hope you’ll give us another chance to provide you with the full JoJo’s experience you were looking for.
   

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7. D

   Desiree

   Tampa

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   worst experience i have ever had at a restaurant. I had a reservation booked for a week for my birthday, we arrived 20 minutes early and were not seated for our reservation until 20 minutes after our reservation time. I had made a reservation for outdoor patio seating and was sat inside, i asked the waiter politely if we could sit outside as that was what the reservation was for and he replied “we are busy enough as it is” and walked away. Myself and my party left the establishment before we got to order any food or drinks, never will I return here.
   

   JoJo's Shake Bar - OrlandoResponded 4 days ago

   I'm so sorry to hear about your disappointing experience with us, especially on your birthday. This is certainly not the kind of service we aim to provide, and we deeply apologize for the delay in seating and the way your seating request was handled. We strive to make every guest feel valued, and it’s clear we missed the mark during your visit. We truly appreciate your feedback and will be addressing these concerns with our team to ensure this doesn’t happen again in the future. We hope you'll consider giving us another chance to make it right.
   

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8. K

   Kristen

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Slow to be seated. Waited 40 mins to be seated after reservation time with little updates.
   

   JoJo's Shake Bar - OrlandoResponded 3 days ago

   Thanks for visiting us at JoJo's Shake Bar - Orlando. We're sorry to hear about your experience with the seating and the wait time. We strive to provide prompt service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and exceed your expectations. Best regards, The Management Team
   

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9. J

   Jill

   Orlando

   30 reviews

   4.0

   30 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We visited with some friends and were seated fairly quickly. Service was good, server was very attentive but did forget to bring a drink and needed reminding. Food was classic American. We ordered The Reuben. The sandwich came with fries which were basic, but the Rueben was tasty. The Christmas Shake we ordered at the end was the star of the show. Loaded with a cookie, giant marshmallow, and donuts. It was delicious. Fun little spot. Would love to come back and try some of the other fancy shakes and hot chocolates.
   

   JoJo's Shake Bar - OrlandoResponded 5 days ago

   Hi LocalGal, Thank you for taking the time to share your experience at JoJo's Shake Bar - Orlando. We're thrilled to hear that you and your friends enjoyed our classic American menu and our Reuben sandwich. We apologize for the initial delay in service and the oversight with the drink order. We're glad to know that you still found the overall experience enjoyable and that you loved the Christmas Shake. We appreciate your feedback and look forward to welcoming you back for more tasty treats! Best Regards, The Management Team
   

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10. N

    Naydene

    VIP

    Orlando

    3 reviews

    3.0

    3 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Drinks took forever, we received our apps and entrees then drinks after 30 min placing our order. Drinks were good but 30 min wait is excessive.
    

    JoJo's Shake Bar - OrlandoResponded 4 days ago

    Thanks for visiting us, Naydene. We're sorry to hear that your experience at JoJo's Shake Bar - Orlando didn't meet your expectations. We understand your frustration with the wait time for drinks and the overall service. We strive to provide prompt service and quality drinks to our customers. We appreciate your feedback and will use it to improve. We hope to have the opportunity to serve you better in the future.
    

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