JoJo's ShakeBAR - Scottsdale

Review summary

1. M

   Madilyn

   Phoenix

   1 review

   vip
   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Great location and fun concept - however it took almost an hour for one martini (with only ~5 other tables in the whole place) and the food and drinks were subpar. Feels like a step up from the cafes inside arcades, complete with children literally running around the restaurant. Prices were average for the area, but I would much rather visit a different restaurant at the quarter at the price point. Overall, would not return.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 13 November 2024

   Thanks for the feedback. We're glad you liked our location and fun concept, but we're sorry to hear that the wait time and food quality didn't meet your expectations. We're committed to providing excellent service and it seems we fell short during your visit. Your comments about our pricing and food quality will be taken into account as we strive to improve. We hope you'll reconsider and give us another chance to impress you. Best, JoJo's ShakeBAR - Scottsdale Management Team
   

   Is this helpful?

   Report
2. A

   Alyssa

   Phoenix

   1 review

   1.0

   1 review

   Dined on 2 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My friends and I bought the pumpkin patch deal, and it turned out to be a terrible experience. When we arrived around 8:30 pm, it wasn’t busy at all. We waited several minutes at the hostess stand before anyone even acknowledged us. After finally being seated, it took another 10 minutes before we received any service. And this is the same service we recieved throughout the entire dinner. The “Pumpkin Patch” was advertised as a chance to pick your own pumpkin, but they simply brought pumpkins out from the back. Throughout our time there, we barely got any service, and no one even refilled our water. When we tried to order, it seemed like many items were "sold out the previous day.” The food was decent, but there was nothing particularly special or memorable about it. When it came time to pay, cocktails were advertised as $5 off with purchase of the Pumpkin Patch experience and when we were getting charged full price I explained the deal to the waitress and she said that was “happy hour” price although that is not what was advertised. So, we ended up paying full price when we expected a discount. Overall, I wouldn’t recommend this place to anyone. Even the milkshakes were disappointing. People seem drawn to this place only because of how well it’s advertised. Save your money and go somewhere else.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 7 November 2024

   Hi Alyssa, thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to apologize for the delay in service. We're also sorry that the pumpkin painting didn’t meet your expectations. Regarding the cocktails, it sounds like there may have been some confusion, as our $5 off promotion is part of our happy hour and isn’t connected to the pumpkin painting experience. We understand how this could be frustrating, and we apologize for any miscommunication. We hope you’ll consider giving us another chance to provide the experience you deserve!
   

   Is this helpful?

   Report
3. S

   Stephanie

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had the chicken pot pie, an awesome milkshake, and painted a pumpkin for a great price. Great experience and food.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 4 November 2024

   Thanks for the feedback! We're thrilled to hear that you enjoyed our chicken pot pie, milkshake, and pumpkin painting experience. It's wonderful to know that you had a great experience at JoJo's ShakeBAR - Scottsdale. We're always striving to provide the best food and service, and your feedback helps us do just that. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. D

   Dana

   Phoenix

   1 review

   2.0

   1 review

   Dined on 31 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Even though we had a reservation, they didn’t have a table ready, paint for the pumpkins ready, we waited about 10 min to be sat. Once we were sat, another 20 min went by because nobody knew whose table it was. Overall, disappointed with the service. They seemed very unprepared for the fall special they’re having
   

   JoJo's ShakeBAR - ScottsdaleResponded on 1 November 2024

   Thank you for sharing your experience with us. We're sorry to hear that your visit didn’t meet expectations, especially with the delays and lack of preparation for our fall activities. We strive to create a fun and welcoming environment for everyone, and it sounds like we missed the mark during your visit. Your feedback is invaluable, and we're taking steps to ensure our team is better prepared so future guests have a smoother, more enjoyable experience. We’d love another chance to make things right – please feel free to reach out directly so we can make it up to you.
   

   Is this helpful?

   Report
5. J

   Jenny

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a fun time with our kids at the Halloween pumpkin painting event! Service was great, food was incredible, painting was fun for adults and children. Highly recommend them for their upcoming holiday events. We will be back!
   

   JoJo's ShakeBAR - ScottsdaleResponded on 31 October 2024

   Hi, Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you and your kids had a fun time at pumpkin painting. It's great to know that you enjoyed our service, food, and even our painting games. We're looking forward to welcoming you back for your holiday events. Thanks again for recommending us! Best, JoJo's ShakeBAR - Scottsdale Management Team
   

   Is this helpful?

   Report
6. K

   Kaitlyn

   Phoenix

   1 review

   3.0

   1 review

   Dined on 27 October 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We went to the website and specifically booked for the pumpkin patch reservation specifically said that and privided available times for Saturday and Sunday. We were told upon arrival they did not do it on weekends. We were disappointed but decided to eat anyway. Our sever never brought us water as she said she would. She never came back after dropping our food. We waited forever for the check even though there weee barely any customers. Finally someone else came and apologized as our server got caught up w a large table. We were going to order desert but after waiting 35mins+ for the check and needing drink refills we left. This was our first time there and not a good first impression sadly.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 29 October 2024

   Hi Kaitlyn, the Pumpkin Painting + Dining Experience on OpenTable is not available to book on Saturday and Sunday. You have to prepay in order to participate in this experience so you probably just booked a regular reservation. However, we're really sorry to hear about your experience at our restaurant. It's disappointing to hear that we fell short and that you had to wait for your food despite the number of customers. We understand how frustrating that can be and we apologize for the inconvenience. We appreciate your patience and understanding. We hope you'll give us another chance to make it right.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pumpkin painting experience was well worth the price. You can’t beat the food, drink and supplies for your creative juices to flow. My fiancé, brother and sister in law, and myself had the most fun. Would recommend to others.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 28 October 2024

   Thanks for the feedback! We're thrilled to hear that you and your family had a wonderful experience at JoJo's ShakeBAR - Scottsdale. We take pride in our creative juices and are glad that you all enjoyed the pumpkin painting. It's great to know that you found our food, drink, and supplies to your liking. We strive to make every experience a memorable one and your recommendation means a lot to us. Looking forward to your next visit!
   

   Is this helpful?

   Report
8. B

   Bridget

   Salt Lake City

   1 review

   vip
   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   We were rushed from the moment we arrived because our table had a time limit of 90 minutes. At 60 minutes our waitress expected us to leave when we told her we had another 30 minutes. The food was gross, the paint for the pumpkins wiped off after we got home… just a not great experience. Won’t do it again.
   

   JoJo's ShakeBAR - ScottsdaleResponded on 5 November 2024

   We're truly sorry to hear about your recent experience at JoJo's ShakeBAR - Scottsdale. We strive to provide a seamless and enjoyable dining experience for our guests and it's clear we fell short during your visit. We apologize for the rushed service and the quality of food you received. We will certainly address these issues with our team to ensure they don't happen again. We appreciate your feedback and hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

   Report
9. S

   Sequoia

   Phoenix

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super great environment, not overwhelming and full of joy. Our server was respectful and super kind, food was hot and fresh, and the overall restaurant itself well kept up with and very clean!
   

   JoJo's ShakeBAR - ScottsdaleResponded on 28 October 2024

   Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at JoJo's ShakeBAR - Scottsdale. It's wonderful to know that our team's service and food met your expectations. We strive to provide a great environment and top-notch service, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
10. R

    Rita

    Phoenix

    1 review

    5.0

    1 review

    Dined on 25 October 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Went for the pumpkin painting and meal! So fun and unique. The pumpkins were huge and staff was so accommodating with paint colors. The shakes were festive and yummy!
    

    JoJo's ShakeBAR - ScottsdaleResponded on 28 October 2024

    Hello! We're so thrilled to hear that you had a fun and unique experience at JoJo's ShakeBAR - Scottsdale! It's great to know that our team was able to accommodate you. We're also glad you enjoyed our festive shakes. We strive to make every visit a memorable one, and your feedback is a testament to our efforts. We can't wait to welcome you back for more unique and tasty treats!
    

    Is this helpful?

    Report