Kerala Canteen

Review summary

1. A

   Aimee

   Yorkshire1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   For a lovely setting we ( group of 6) we're very disappointed with the service and overall experience at the canteen. One of our party has a severe egg allergy, no-one was able to confirm safe items, the allergy board they had was incomplete and the actual menu showed some items as free from various ingredients yet reading the menu you could clearly see this was wrong. The staff we're clueless and wandered back and forth, the table next to us had been waiting over an hour. Even the drinks were poor, 2 lemonade's,2 coke's and 2 orange juice s our table had to send back 4 out of 6 drinks due to staff error or poor quality
   

   Kerala CanteenResponded 1 day ago

   We sincerely apologize that your experience at Kerala Canteen did not meet expectations, especially regarding allergy information and service. We take dietary requirements very seriously and regret any confusion caused. Our team is also undergoing further training to improve their understanding of allergens and menu knowledge so that every guest feels safe and well-informed when dining with us.We also acknowledge the delays in service and drinks issues on your visit. This is not the experience we aim to provide, and we will be addressing these concerns with our team to enhance efficiency and attentiveness. We truly appreciate your feedback as it helps us improve. If you’d be willing, we’d love the chance to welcome you back and provide a better experience. Best regards, Kerala Canteen Team
   

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2. D

   DARREN

   Yorkshire1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Excellent food, great vibe, brilliant price. But sadly let down by 70 minute wait from reservation at 7:15pm to food arriving at 8:25.
   

   Kerala CanteenResponded 1 day ago

   Thank you for your kind words about our food, vibe, and pricing—we truly appreciate your support! We sincerely apologize for the long wait for your meal. We understand how frustrating this must have been, and we are actively working on improving our service speed, especially during peak times. Your feedback helps us refine our operations to ensure a smoother experience for our guests. We’d love the chance to welcome you back and provide the seamless experience we aim for. Please do visit us again, and we’ll make sure your next meal arrives much quicker! Best regards, Kerala Canteen Team
   

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3. B

   Bellfamily

   Kent4 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and very friendly staff. We had a great time
   

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4. A

   Andrew

   Yorkshire1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A taste of India with a twist, mouth-watering food in a cool /chilled environment. Service was fab food out of this world. Highly recommend 5*
   

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5. I

   Ian

   Yorkshire3 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was nice it was 30 minutes before they took our drinks order and another 15 minutes before the drinks came.
   

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6. OT

   OpenTable Diner

   Yorkshire2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Incredible flavours and unique plates, lovely setting and it even smelled amazing. Had to ask for drink menus but apart from that it was perfect. Everything was well explained, it was hard to choose what to try.
   

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7. C

   Catherine

   Yorkshire4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice food , quick service , good menu choice and reasonable value. Felt a little rushed even though we were well in our time slot. Plates started being cleared when we still had one dish left to eat. Overall a nice place through
   

   Kerala CanteenResponded 3 days ago

   Thank you for your review! We're glad you enjoyed the food, quick service, and menu choices. We appreciate your feedback about feeling a little rushed—we’ll make sure to be more mindful in the future. Looking forward to welcoming you back for an even better experience next time! 😊🍽️
   

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8. OT

   OpenTable Diner

   London1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was very tasty, decor was lovely & staff friendly
   

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9. W

   Wendy

   Devon1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Superb food, especially loved the Paratha/porrotha and beef and bone marrow curry. Really good cocktails and complimentary chai! Lovely atmosphere although I thought the pendant/ceiling lamps hung down right at eye level, obstructing my view of our company. A bit understaffed as service was slower than usual and our friend was also charged twice on her credit card.
   

   Kerala CanteenResponded 1 day ago

   Thank you for your kind words and for taking the time to share your experience! We're delighted that you enjoyed our Parotta and Beef & Bone Marrow Curry, as well as the cocktails and complimentary chai. We appreciate your feedback on the pendant lamps—we’ll certainly take this into consideration to enhance our guests' comfort. We also acknowledge the slower service and apologize for any inconvenience. We’re always working to improve and ensure a seamless experience. Regarding the double charge on your friend’s credit card, please ask them to get in touch with us directly, and we’ll make sure this is resolved promptly. We hope to welcome you back soon for another great meal! Best regards, Kerala Canteen Team
   

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10. J

    Jordan

    Yorkshire1 review

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food tasted amazing, I loved the way looked and the vibe it had and the service was spot on there's nothing to complain about and will definitely be coming back
    

    Kerala CanteenResponded 4 days ago

    Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food, the ambiance, and the service. It means a lot to us that you had such a great experience, and we can't wait to welcome you back for another amazing visit. See you again soon!
    

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