Kestrel A Richard Blais Kitchen + Lounge

Review summary

1. J

   Joshua

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was incredibly slow and inattentive. We put in all our food at once as was requested by the waitress. We waited about 10 minutes for our drinks. Food came out all together about 40 minutes later rather than being coursed out. Most of the food had clearly sat for a while. The steak for the steak frites was inedible. It had congealed into a cat food like consistency. We looked and tried to get the attention of a manager but could barely even get our own waitress to come over. Our water glasses were filled once the whole night. This was one of the worst dining experiences I’ve ever had and I had such high hopes for this place. I hope Richard Blais is made aware of what the kitchen staff and front of house is doing to his name.
   

   Is this helpful?

   Report
2. R

   Robert

   San Francisco

   7 reviews

   vip
   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food is very good. The service is wonderful. They really need to turn down those bright lights for more atmosphere.
   

   Is this helpful?

   Report
3. L

   Lisa

   Los Angeles

   2 reviews

   vip
   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Love Richard and enthusiastically brought a few other couples with us to try. Wanted to love it. Ordered plenty of appetizers, starters and entrees and dessert. Rate it as a standard average country club experience. 3 stars. Missed the BLAZE.
   

   Is this helpful?

   Report
4. b

   beth

   New York City

   15 reviews

   vip
   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely anniversary meal The food and service was wonderful
   

   Is this helpful?

   Report
5. K

   Kathleen

   Palm Springs

   64 reviews

   vip
   5.0

   64 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe. Food was wonderful. We had the special Fish & Chips. It was some of the best that I've had!
   

   Is this helpful?

   Report
6. B

   Bob

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a terrific time. Tommy was our main server, but everyone was great... loved the man who lit the fireplace and who ever made my espresso martini. Also loved the french fries... and I grew up on Idaho farm. The new decor was welcoming and perfect for IW. Thanks all! Terri W.
   

   Is this helpful?

   Report
7. T

   Tina

   Seattle

   60 reviews

   vip
   4.0

   60 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 4

   Ricotta with fig appetizer was very nice…since it is advertised as a “shareable” maybe serving it in smaller pieces would work better. Two of our group ordered the salmon special and declared it delicious…paired with a nice lemon rice and shredded brussel sprouts. One order of the chicken parm tasted ok…a way too large portion, not very warm, should have had some pasta with it. Side salad too awful! Desserts were not ordered as they seemed ho-hum and not interesting. Good service.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 4 days ago

   Hi Tina, thank you for leaving us a review. It's fantastic to hear you liked most things about your experience. We're sorry you didn't enjoy some of your food. We wish to welcome you back again soon for an excellent 5/5 meal.
   

   Is this helpful?

   Report
8. E

   Eric

   Palm Springs

   17 reviews

   vip
   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The new remodel of this restaurant is beautiful. The food is creative and flavorful. Michelle, our sever was gracious, knowledgeable and warm. We will return!
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 4 days ago

   Hi Eric, we really appreciate your 5-star rating! We're excited our staff could be of service and that you enjoyed our great food and new atmosphere. We're hoping this means we'll get to see you again.
   

   Is this helpful?

   Report
9. j

   james

   Edmonton

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We were excited to visit Kestral on our recent stay in Palm Springs. Any new business will have its bumps, so we made sure to temper our expectations and just enjoy the visit. Ahi Poke bowl was pleasant and great value. The steak frites was a bit disappointing - combination of a few things including the cut of meat and the jus was off. The tamarind date ketchup was not provided or present unfortunately. With a few more months this place should be dialled in. Carrot cake was a win. HOWEVER - the staff were fun to connect with. They were all excited to be part of a new venture with RB at the helm. Reminded me that so many people start their professional life in the service industry, which is an awesome responsibility/ opportunity. Shout out to Venus and Miguel.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 4 days ago

   Hi James, we are happy to see your high rating - thanks! It is so great to hear about how Venus and Miguel made your experience memorable. We're so happy you enjoyed the Ahi Poke bowl, but we're sorry the steak frites weren't to your liking. We're hoping it won't be too long before you join us again and we'll be sure to give you a 5/5 experience.
   

   Is this helpful?

   Report
10. D

    Dale

    Central Coast

    1 review

    3.0

    1 review

    Dined on 19 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Food was very average - frites were the best part of the meal. Drinks were slow to arrive and there weren’t that many people in the restaurant. Dessert was also average. Was hoping for better with the big name chef. On the plus side the new decor is beautiful.
    

    Kestrel A Richard Blais Kitchen + LoungeResponded 4 days ago

    Hi Dale, we appreciate the feedback. Thank you for letting us know how you felt about your food and drinks. We will take all of this feedback into consideration so we can improve. We're thrilled, however, that you loved our atmosphere. It would mean a great deal to us to have another chance to give you a lovely experience not too long from now.
    

    Is this helpful?

    Report