Kirby's Prime Steakhouse - Southlake

Review summary

1. b

   bruce

   VIP

   San Diego

   5 reviews

   2.0

   5 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We usually love Kirby’s. Great service and great food. Our go to family steakhouse. My wife and I went for New Year’s tonight and the service was slow and poor (she didn’t actually care about us and had a bad attitude until the check came), dinner took more than 2.5 hours on a set menu, the food was average at best and prepared poorly, mistakes with our drinks and extra charges on the bill, and seated in a back room staring at a wall for 2 (horrible NYE experience). The total cost was worth maybe 20% of what we paid. Will not go back for holiday events again. Such a poor experience.
   

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2. P

   Patricia

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Richard was our waiter. He was professional yet quite friendly. The food was amazing!
   

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3. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I highly recommend Kirby’s. It’s one of our favorite restaurants .
   

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4. B

   Blaine

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Always love the food! With it being Christmas Eve, it was a bit chaotic and took our food an abnormal amount of time to arrive. The staff was very accommodating and did a wonderful job overcoming this issue. Kirby’s is our go to for fine dining and family celebrations. I recommend them all the time. The food never disappoints! If you go during the holidays or busy times, give yourself more time to accommodate the wait that may occur.
   

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5. J

   Juan

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Not sure what the wife and I, but it made us sick minutes after leaving the restaurant.
   

   Kirby's Prime Steakhouse - SouthlakeResponded 4 days ago

   Hi Juan, I would like to reach out to discuss further if you are available & open to that? If so, please reach out to me directly at 817.410.2221 - Thomas Alexander
   

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6. H

   Holly

   VIP

   Dallas

   13 reviews

   5.0

   13 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Corey was an excellent server. We appreciated all the staff attention to water, napkins, clearing the table. The suggestions for wine and meals was awesome. Our youngest son said his dry aged steak was the best he has ever had. Wonderful sea bass and red fish as well. The oysters were perfect too!
   

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7. D

   Dominic

   Dallas

   21 reviews

   5.0

   21 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Solid as always! I like consistency in food and great wait staff. If I want a steak outside of my own home, I go to Kirby's.
   

   Kirby's Prime Steakhouse - SouthlakeResponded on 21 December 2024

   Thank you, Dominic! So glad to hear Kirby's is your go to place ! We look forward to seeing you in again very soon!
   

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8. C

   Carl

   San Francisco

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Was very disappointed with the food this time around. We never received our side of mushrooms with the our steak, and my French Fries did not arrive with the meal either. When they did they were undercooked and soggy. My NY Strip contained 1/3 fat/gristle and while I know that cut is expected to contain some, this steak (for the price) was no better than the average grocery store. Our guests prime rib was almost inedible, containing 3/4 fat waste. We were offered 1 dessert as compensation. Now to the positive, our server Monty was first class with impeccable timing. He was apologetic throughout the meal, and we understood it was NOT his fault. The concierge at the front were also top notch as well. I’ve eaten here several times before and the food was never less than five stars. It was also a very busy night. However for the price, I felt the food was sub par. It was obvious the kitchen was behind the game tonight.
   

   Kirby's Prime Steakhouse - SouthlakeResponded on 17 December 2024

   Carl, thank you for taking the time to share your recent experience with us. I want to start by sincerely apologizing for the issues you encountered during your meal. We strive to deliver an exceptional dining experience every time, and it’s clear we fell short of that during your visit. It’s disappointing to hear that your food did not meet your expectations, especially given your history of enjoying five-star experiences with us. I am glad to hear that Monty provided excellent service despite the challenges you faced. Your feedback is invaluable, and I’d like to invite you back so we can provide the level of quality and service you’ve come to expect from us. Please reach out to me directly at 832.527.6515 and I’d be happy to make the arrangements. Ashley Avery
   

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9. S

   Stacy

   VIP

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a delightful experience! Great food, great service, great place!
   

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10. R

    Raymond

    VIP

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was great, a little noisy for talking, but great!
    

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