Kitchen + Kocktails by Kevin Kelley - Chicago

Review summary

1. M

   Mira

   Chicago

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was okay. Definitely not worth the prices. Had a lot of trouble with pricing the prices on the online menu didn’t match the bill so ran into a lot of problems. Floor was very slippery and unsafe. On the menu it showed entree and sides with it but nothing comes with a side u have to pay for everything separately which is very expensive. They also automatically make you tip on the bill you don’t have a choice to not tip or not. Very poor communication on the food. Wouldnt recommend.
   

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2. C

   Chan

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The photo guy knocked over my mom’s birthday drink towards the end of our derive and didn’t want to refund me my money so i had to go over him to speak to his manager
   

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3. A

   Ashley

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great . Waiter hd great customer service . Drinks ever amazing . I love this place . I’m here literally 4x’s a month .
   

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4. C

   Camillia

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress was great as well as the food. The shrimp could’ve had a little bit more seasoning.
   

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5. z

   zenaiya

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing . I’ve been wanting to go there for a minute. My boyfriend took me after a long 9 hour shift. I couldn’t be anymore grateful. The service was 10/10. Barely waited 10 minutes for our food . Will be back again ! Thank you for having us .
   

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6. A

   Al

   VIP

   San Diego

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Poor service (Super Slow). Drinks came halfway through the meal even though ordered far before the food was ordered. Slow to check on the table & even bring water.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 3 days ago

   Thanks for visiting us, Al. We're sorry to hear that you had a less than satisfactory experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We understand how frustrating it can be to wait for drinks and food, especially when you've already ordered. We apologize for the oversight and the inconvenience caused. We're glad to know that you enjoyed the food. We appreciate your feedback and hope to have the chance to serve you better in the future. Best, The Management Team
   

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7. E

   Eric

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was sub par the overcharged for a non alcoholic non refillable glass of strawberry lemonade which tasted like it came out of a Minute Maid carton I had the pork chops which were overcooked and kinda dry the black eyed peas were bland and the salmon bites were salty they charged a 20 percent gratuity which the service was a minimum a 15 percent service I have dined at the Kitchen and Kocktails in DC and the food and service was much better I won’t be back to this location nor world I recommend it to anyone too many children for dinner after 8pm we couldn’t even enjoy the ambiance do to the noises from children 
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 3 days ago

   Thanks for the feedback, Eric. We're sorry to hear that your experience at Kitchen + Kocktails by Kevin Kelley - Chicago didn't meet your expectations. We take pride in our food and service, and we're disappointed that we fell short this time. We also appreciate your comments about our pricing and gratuity. We will certainly take your feedback into account as we continuously strive to improve our guests' experiences. We hope you'll give us another chance in the future. Best, The Management Team
   

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8. K

   Keyatta

   Milwaukee

   1 review

   1.0

   1 review

   Dined on 22 December 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   We traveled from MKE for my fiancé birthday. It was so cold that we had to dine with our coats on . I mentioned my concern to our waiter and he just laughed it off and walked away . We couldn’t even enjoy our meal because the food got cold too fast. This experience was horrible. While waiting on our vehicle we overheard staff mentioned that the furnace was out . It would have been nice if we were notified about this and we would have chosen not to come . We noticed almost everyone had their coat on & No one should have to seat and eat with coats on . We paid to much money ($180) to be cold & uncomfortable.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 3 days ago

   Hello Keyatta, We're truly sorry to hear about your experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We understand how important it is to feel comfortable while dining and we apologize if the conditions outside didn't meet your expectations. We also acknowledge your frustration about the delay in warming up the food. We're working on improving our service and your comfort is our top priority. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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9. K

   Kianna

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food was very salty, they brought my greens out and they were cold. Food is over priced.
   

   Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 3 days ago

   Hi Kianna, We're really sorry to hear about your experience. It's disappointing to know that you found our food salty and overpriced. This is not the standard we aim to provide at Kitchen + Kocktails by Kevin Kelley - Chicago. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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10. A

    Anthony

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined on 21 December 2024

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 1

    We were seated in an area where the air from the vents above was blowing cold, making it uncomfortable. Shortly after being seated, a waitress asked if we had been attended to, and we said no. She informed us that it wasn’t her table and that she would need to ask the manager for permission to take over. After checking, she let us know that she would be helping us since the original server had called off. When we placed our order, we received water but no eating utensils. The water had an unusual taste, so we requested lemons, but even with the lemons, the water remained unpleasant. The area of the restaurant we were in was quite cold—several other patrons were wearing coats or jackets to stay warm. Our food arrived in a reasonable amount of time, but the chicken was not hot, and we had to remind the waitress about the missing utensils. The food overall was just okay, which was disappointing compared to the excellent food, service, and ambiance we’ve experienced at your Dallas location.
    

    Kitchen + Kocktails by Kevin Kelley - ChicagoResponded 3 days ago

    Hey Anthony, We're sorry to hear about your recent experience at Kitchen + Kocktails by Kevin Kelley - Chicago. We apologize for the inconvenience you experienced with the air temperature and the cold temperature of our restaurant. We also regret the issues with the service and the food. We strive to provide a warm and comfortable dining experience for all our guests, and we apologize for falling short this time. Your feedback is invaluable and we will certainly address these concerns. We hope you'll give us another chance to provide the excellent food and service that you've come to expect from us. Best, The Management Team
    

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