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KitKat Chocolatory, Sydney, AU-NSW

KitKat Chocolatory

3.7
3.7
39 Reviews
$A40 and under
Dessert
  • Innovative
  • Child-friendly
  • Romantic
Discover KitKat like never before. Our chocolatier's have created an exceptional menu, showcasing four unique KitKat experiences. Allow 1 hour for your experience. All desserts individually plated and priced. For the KitKat Chocolatory Chocolate Train, please book the counter.

Due to COVID-19 we are only taking bookings for our dine in experiences, and cannot accept walk ins.
To help ensure social distancing & our capacity limits, we cannot accept reservations for groups larger than 4 at a time, nor can we move tables to create bigger groups. Each patron must have their own seat.

Please be aware that non counter seats are individual tables situated in the main walkway of Mid City.

Permanently Closed

This restaurant is permanently closed.

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Additional information

  • Dining style
    Casual Dining
  • Price
    $A40 and under
  • Cuisines
    Dessert
  • Hours of Operation
    Mon–Wed, Fri, Sat 10:00 am–6:00 pm Thu 10:00 am–9:00 pm Sun 10:00 am–5:00 pm
  • Phone number
    0429 602 836
  • Payment Options
    AMEX, Diners Club, Mastercard, Visa
  • Dress code
    Casual Dress
  • Catering
    An exceptional new way to discover KitKat. Unfortunately, due to the nature of our product, dietary requirements cannot be catered for.

What 39 people are saying

Overall ratings and reviews

3.7
3.7 based on all time ratings
  • 3.9Food
  • 3.9Service
  • 3.4Ambience
  • 3.2Value

NoiseEnergetic

39 Reviews
  1. CaitlinW

    Sydney

    1 review

    1.0

    1 review

    Dined on 19 December 2021

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Never happened. Got there after a confirmation was sent to find the store closed.

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  2. Trekky1

    Sydney

    1 review

    4.0

    1 review

    Dined on 1 May 2021

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 2
    Food was great and of course those Kit Kats! Seating could be in a 'proper' cafe, with better tables/chairs and not in a shopping centre walkway, but I knew that going in. And due to that, in my opinion, a "Tick of the list' thing.

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  3. AartiG

    Sydney

    2 reviews

    1.0

    2 reviews

    Dined on 18 April 2021

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Not worth the time and money ... very few options . Did not have the option of creating the chocolates either . Good for Coffee only

    1 person found this helpful

  4. UnhappyCustomer

    Sydney

    1 review

    2.0

    1 review

    Dined on 5 December 2020

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 1
    The experience was realy underwhelming. The experience doesn't match the price tag. The seating is situated right in the corridor of the busy shopping centre, so if you don't shout, you can't hear your friend talking while sitting next to you. Moreover, the seats are right next to the payment terminal for casual walk-in customers, which meant that every 5 minutes, I had someone punching me in the bag with their elbow or handbag, and in general standing in my personal zone for extended periods of time. This is definitely not COVID-19 safe and makes you totally regret the choice to sit in this establishment. And when they serve you 2 kit kat chocolates with fruits, with a price tag of 20 AUD, you totally fail to see any value in that, conidering the surroudings is totally inappropriate. Definitly won't go there again and if you can, choose some other place.

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  5. AlyshaH

    Sydney

    2 reviews

    4.0

    2 reviews

    Dined on 8 November 2020

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    Had a great time at the Kitkat store. We were able to eat and o into the store to make our kitkats <3 Though the store is rather small it was really fun to go to.

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  6. Kylie

    Sydney

    1 review

    3.0

    1 review

    Dined on 9 October 2020

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Very expensive for one strip. Not enough selection and not refilled during the session. The shakes were terrible. Too many people around and close to you when trying to have the experience.

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  7. SharonK

    Sydney

    1 review

    3.0

    1 review

    Dined on 6 October 2020

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2
    Was very disappointed, I misunderstood the advertising of “tasting table”. This to me implied free bits to try so you could then choose what you wanted to buy. Many other sweet places have samples to try. Sorry Kit Kat but this place is not what I was looking forward to and it is overpriced! Will not be returning and I suggest you reword so others know there is no “tasting”.☹️

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  8. LisaM

    Sydney

    1 review

    1.0

    1 review

    Dined on 17 September 2020

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Had to make a booking. Seated in the Isle of the Centre. Ordered. Got our beverages. But Nothing Else. About an hour goes by, thought we would ask what happened to our desert. As it never turned up. Totally forgotten about. What's the point of making a Booking. Great Service, as There was only 3 People in the bookings. Forgotten about.

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  9. SamanthaR

    Sydney

    1 review

    1.0

    1 review

    Dined on 22 August 2020

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 2
    So overpriced, nowhere comfortable to sit & relax, just stools in the walkway of the Centre with everyone looking at you. It’s busy with the store guy rushing past all the time to keep people entering via the exit & slow service. Our drinks were served all at different times - about 10 minutes apart from each other - so with 5 of us it’s pretty annoying to wait. Not what I’d expected.

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  10. DanaB

    Sydney

    1 review

    3.0

    1 review

    Dined on 21 August 2020

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5
    Food was too rich and fancy. A simpler option would have been nicer
    KitKat ChocolatoryResponded on 30 August 2020
    Hi Dana! Thanks for dining with us. I'd love to hear more about what options you are looking for in the menu. Please feel free to drop us a note to midcity@kitkat.c om.au ~ D

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FAQs

KitKat Chocolatory is rated 3.7 stars by 39 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Permanently Closed

This restaurant is permanently closed.

Google Map for KitKat Chocolatory

197 Pitt Street, Shop 54, Mid City Centre, Sydney, AU-NSW 2000

Additional information

  • Cross Street
    Closest cross street is Market Street
  • Area
    Sydney CBD
  • Hours of Operation
    Mon–Wed, Fri, Sat 10:00 am–6:00 pm Thu 10:00 am–9:00 pm Sun 10:00 am–5:00 pm
  • Price
    $A40 and under
  • Cuisines
    Dessert
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Paid parking throughout Sydney CBD
  • Public transit
    Light Rail - Queen Victoria BuildingTrain - Town Hall or St James
  • Payment Options
    AMEX, Diners Club, Mastercard, Visa
  • Additional
    Cafe, Counter Seating, Non-Smoking
  • Phone number
    0429 602 836
  • Catering
    An exceptional new way to discover KitKat. Unfortunately, due to the nature of our product, dietary requirements cannot be catered for.
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