KOI Dessert Bar Melbourne

Review summary

1. R

   Rob

   Melbourne

   1 review

   5.0

   1 review

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attention to detail on each creation is outstanding The flavours are out of this world This was our fourth visit, this time it was for a high tea which was spectacular Looking out for the next high tea
   

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2. H

   Helen

   Victoria

   3 reviews

   2.0

   3 reviews

   Dined on 28 September 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   With the amount paid for this high tea, the level of service and ambience were not up to expectation. Also dissappointed with the the presentation of the high tea rack for 3 people as it reflected lack of thought putting the food on them. Staff seemed to be disorganised, distance and lack attention to diners needs. Having said I would like to acknowledge the host who welcomed us was very friendly and briefed us before we started the high tea. Unfortunately, that level of service subsided once we're served. We've to look out and called out for service. Moreover, it was not noted on the booking confirmation of the 10% surcharge. Koi knew this high tea was on the weekends and should have noted the 10% surcharge on the booking confirmation. Really dissapointed as the level of service and ambience were below expectations especially this was high tea was by Koi and the amount charged subjected to 10%.
   

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3. LD

   LorraineD

   Melbourne

   5 reviews

   5.0

   5 reviews

   Dined on 18 July 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We loved arriving at this new cafe. The cakes were super amazing and we cannot wait to go back one day soon.
   

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4. KR

   KarynR

   Victoria

   8 reviews

   5.0

   8 reviews

   Dined on 18 July 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Desserts always amazing! Second time for the soft opening and thoroughly enjoyed just found the service was not quite up to the same as the previous time we had attended.
   

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5. OT

   OpenTable Diner

   Melbourne

   1 review

   3.0

   1 review

   Dined on 17 July 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Great cakes! we especially love the Opera Cake. A bit sad because only few cakes left when we came, so we didn’t really have choices. Services could be better in terms of the hospitality.
   

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6. OT

   OpenTable Diner

   Adelaide

   1 review

   5.0

   1 review

   Dined on 17 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! The food is centre stage here and so it should be. Lovely minimalist decor, professional and friendly staff and of course sensational desserts.
   

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7. OT

   OpenTable Diner

   London

   1 review

   2.0

   1 review

   Dined on 16 July 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   Food was amazing as expected. Service needs a lot of work. Not personable at all. Do not make you feel like you are welcome it felt more like a production line. It was a soft opening so maybe it will get better but not sure I would go back after that when there are other places you can get a nice dessert.
   

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8. MG

   MeilinG

   Sunshine Coast

   3 reviews

   5.0

   3 reviews

   Dined on 16 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pastries are amazing. I love their matcha drink. Staff are friendly.
   

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9. OT

   OpenTable Diner

   Melbourne

   1 review

   5.0

   1 review

   Dined on 16 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my niece enjoyed especially my niece first time to try koi dessert Overall i really love koi dessert and will come back or getting take away soon
   

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10. S

    Saphire

    Sydney

    2 reviews

    5.0

    2 reviews

    Dined on 16 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wow - I am so happy that we finally have the opportunity in try Reynold's amazing desserts in Melbourne - they did not disappoint at all. The service, attention to detail was amazing. The desserts were incredible to eat and have left a forever memory in my mind. I will be returning often - it is a reason by its own just to go into the city now Thank you so much Reynold and his family for choosing Melbourne as your second store to open
    

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