Komodo

Review summary

1. B

   Bettsyluz VIP

   Miami2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Total Disappointment with Reservation Management and Value for Money Booking at Komodo is practically a risk. To secure the reservation, they charge a $15 per person hold, which you lose if you cancel less than 24 hours in advance or if you arrive more than 15 minutes late. Up to that point, it seems like a strict but understandable system. What’s absurd is that, despite arriving on time, we were made to wait over an hour to get our table. It’s obvious they overbook without considering the customer experience. If they are so strict with their rules and the time they allow customers, why don’t they apply the same standard to their own management? They only allow you 1 hour and 45 minutes at the table, which makes the experience feel rushed and not very enjoyable. To top it off, the prices are excessive for the poor service they offer. The food is okay, but nothing extraordinary. It definitely doesn’t justify the expense or the wait. In short, they charge you to reserve a table and warn that they’ll only wait 15 minutes for you, but when you arrive on time, they can make you wait over an hour with no compensation. This shows that they only care about maximizing their capacity without concern for the customer experience. The food is nothing out of this world, the service leaves a lot to be desired, and the value for money is terrible. I won’t be returning, nor will I recommend it.
   

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2. PC

   PCARVALHO

   Miami5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We liked The experience except The hostess reception. She was not polite neither gave us the atention we deserved.
   

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3. P

   Pascale VIP

   Miami2 reviews

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had a reservation at 8:30 and we where sat down by 9:45. People at the door where extremely rude.
   

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4. OT

   OpenTable Diner

   Philadelphia1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place does not honor reservations at all, which is disappointing. We had a 9 pm reservation and ended up leaving before they decided to text us the table was ready at 10 pm, a whole hour late.
   

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5. A

   Ainsley

   Raleigh1 review

   2.0

   Dined on 1 March 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Waited over an hour for our table. Hostess extremely dismissive. Food was fast and good but absurd experience.
   

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6. K

   Kevin

   New York City32 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very expensive, but great food, great ambiance, great service make it a solid special occasion spot.
   

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7. M

   Monica

   Miami2 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   I waited for more than 2 hours for my 9:30 PM reservation. I think the concept of the place is to take too many reservations to encourage consumption at the bar before seating guests for dinner. But the service from the waiters was excellent, and despite the noise, the atmosphere is pleasant.
   

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8. E

   Edgard VIP

   Miami1 review

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Biggest issue was having a reservation for 9:30pm and being seated at 11:15pm
   

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9. C

   Corina

   Orlando1 review

   4.0

   Dined on 22 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Waiting time was too long to be seated, everything else was excellent!
   

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10. B

    Bella VIP

    Washington DC3 reviews

    4.0

    Dined on 22 February 2025

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    Too expensive for what you get but fun miami stuff
    

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