Kona Grill - Desert Ridge

Review summary

1. S

   Sherry VIP

   Phoenix145 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about tonight's happy hour was great. My bama roll was delicious; friend liked her crunchy crab roll. Our server was excellent! And manager Suzana made a special trip over to our table to say hello and make sure everything was perfect; this was much appreciated! Thank you all for a wonderful dining experience. I will definitely be back!
   

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2. K

   Kimberly

   Palm Springs7 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great evening . Service great but kitchen a tad slow which we didn’t care as having dinner with friends. Great value and huge portions.
   

   Kona Grill - Desert RidgeResponded today

   Thank you Kimberly, for the positive feedback! We can't wait to see you on your next visit! Kona Grill - Desert Ridge
   

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3. R

   Richard VIP

   Phoenix22 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Sushi very good. Breakfast items nothing special. very small eggs and small pieces of ham with standard Sysco fried potatoes. Skip the brunch and have the lunch.
   

   Kona Grill - Desert RidgeResponded 2 days ago

   Thanks for the feedback. We're sorry to hear that you were disappointed with the food selection at Kona Grill - Desert Ridge. We always aim to provide a diverse range of dishes, and it's clear we missed the mark this time. We appreciate your constructive criticism and will certainly use it to improve our menu. We hope to have the chance to serve you again in the future. -KG Management
   

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4. K

   Kevin VIP

   Atlanta2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Calamari was burnt, rice on entrees had hard uncooked pieces that broke filling in tooth. Manager made us feel like we bothered him when we told him about the rice. VERY POOR! WILL NEVER GO BACK!
   

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5. S

   Sally VIP

   Minneapolis13 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant. Excellent employees. Great food service
   

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6. L

   Lynn VIP

   Phoenix18 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience, food is exemplary, and our server Skyler was attentive and friendly. Great time at Kona Grill.
   

   Kona Grill - Desert RidgeResponded 6 days ago

   Thank you Lynn, for the positive feedback! We're glad you enjoyed the service and can't wait to see you on your next visit! Kona Grill - Desert Ridge
   

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7. OT

   OpenTable Diner

   Edmonton3 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was not the best and food was very mediocre
   

   Kona Grill - Desert RidgeResponded 6 days ago

   Hey, we're sorry to hear that your experience at Kona Grill - Desert Ridge didn't meet your expectations. We strive to provide top-notch service and delicious food, and we're disappointed that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better. - The Management Team
   

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8. E

   Erlinda

   Phoenix28 reviews

   4.0

   Dined on 9 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great, it seemed like the kitchen was overwhelmed and struggled with getting orders out in a timely manner. But our waitress was very attentive and made up for it with great service and thanked us for our patience.
   

   Kona Grill - Desert RidgeResponded on 10 March 2025

   Thanks for visiting us, Erlinda! We're thrilled to hear that you enjoyed our food and found our service attentive. We certainly strive for excellence in all areas, and your feedback helps us improve. We apologize if there were any delays in getting your orders out, and we're grateful for your patience. We hope to see you again soon at Kona Grill - Desert Ridge.
   

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9. S

   Sherry VIP

   Phoenix145 reviews

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was excellent. But several mishaps with the food coming out of the kitchen as they made a few errors with our order. Management was great as they quickly got on it and rectified it. Appreciated that!
   

   Kona Grill - Desert RidgeResponded on 10 March 2025

   Hello Sherry, Thank you for taking the time to share your feedback. We're glad to hear that you found our service excellent and our team quick to rectify any errors. We're sorry for the mix-up with your order, but we're glad that you appreciated our team's swift response. We hope to have the opportunity to serve you again soon. Best regards, Kona Grill - Desert Ridge Management Team
   

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10. J

    Julie

    Los Angeles11 reviews

    3.0

    Dined on 6 March 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Waiter was nice, but unfortunately the frozen Margarita machine was broken and so I wasn't able to get the drink I was hoping for and the regular Margarita on ice was sub-par.
    

    Kona Grill - Desert RidgeResponded on 8 March 2025

    Hi Julie, We're sorry to hear that your visit to Kona Grill - Desert Ridge didn't meet your expectations. We strive to provide the best service and it seems we fell short this time. We apologize for the issue with the frozen Margarita machine and the quality of the regular Margarita on ice. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to impress you with our food and service. Best, The Management Team
    

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