Kona Grill - Huntsville

Review summary

1. S

   Susann

   Alabama

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our server was very polite and accommodating. The layout and decor of the restaurant was beautiful. The response time between order and receipt of items was ridiculously long. We waited 30 minutes for drinks to arrive and another 45 for food. The food was overpriced. I would suggest J Alexander or Ruth’s Chris if you want better quality for your money.
   

   Kona Grill - HuntsvilleResponded 5 days ago

   Thanks for the feedback, Susann. We're glad to hear that you found our server polite and accommodating. We're sorry to hear about the long wait times and understand your disappointment with the food. Your comments about the food pricing have been noted and will be considered for future improvements. We hope to serve you better in your next visit.
   

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2. P

   Pam

   Alabama

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great. Service great. It’s a little pricey but worth it other than people with screaming child near us- thankfully they left toward the beginning of our meal. I understand this type of thing is out of the restaurant’s control…
   

   Kona Grill - HuntsvilleResponded 5 days ago

   Thank you for taking the time to leave us a review, Pam! We're thrilled to hear that you enjoyed our food and service and we're glad to know that you found value in your experience at Kona Grill. We hope to welcome you back soon! Best Regards, The Management Team
   

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3. M

   Melissa

   Alabama

   7 reviews

   3.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food quality and presentation did not match prices.
   

   Kona Grill - HuntsvilleResponded 5 days ago

   Thanks for the feedback, MelissaM. We're sorry to hear that our food and presentation didn't match the prices at Kona Grill - Huntsville. We strive to provide a quality dining experience and it sounds like we missed the mark this time. Your comments are valuable to us and will help us improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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4. M

   Mark

   Alabama

   15 reviews

   5.0

   15 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place after shopping around Bridge St in Huntsville. Recommend for a relaxing evening.
   

   Kona Grill - HuntsvilleResponded on 13 December 2024

   Thanks for the review, Mark! Looking forward to having you back in soon!
   

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5. R

   Rosemary

   Alabama

   1 review

   1.0

   1 review

   Dined on 27 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was horrendous-place was empty we waited 35 minutes for our cocktails, then another 20 minutes before our order was taken another 20 minutes for appetizers then our food was cold, waitress never came back for refills on drinks-we won’t be back anytime soon-first time we came everything was good
   

   Kona Grill - HuntsvilleResponded on 13 December 2024

   We're really sorry to hear about your experience at Kona Grill. It's disappointing to know that we didn't meet your expectations, especially with the wait times and the food. We always aim to provide excellent service and it's clear we missed the mark during your visit. We're taking your feedback seriously and we'll be addressing these issues with our team. We're sorry that you won't be returning, but we appreciate your honesty. Thank you for bringing this to our attention. The Management Team
   

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6. R

   Robert

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Pumpkin Empanada seasonal app was fantastic, A bit noisy, but service was fantastic
   

   Kona Grill - HuntsvilleResponded on 13 December 2024

   Thank you so much for your review, Robert! We're thrilled to hear that you enjoyed our Pumpkin Empanada seasonal appetizer. We do apologize if the noise level was a bit high during your visit, but we're glad to know that you appreciated our service. We hope to welcome you back soon!
   

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7. J

   Jill

   Alabama

   1 review

   5.0

   1 review

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the Best!! We love everything about Kona!!!
   

   Kona Grill - HuntsvilleResponded on 6 November 2024

   Jill, you just made our day! Thank you for the 5-stars and the kind review. We greatly appreciate it and are looking forward to your next visit!
   

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8. J

   Jody

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 28 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was amazing. We were greeted by a very rude hostess. She was loud and didn’t listen to us
   

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9. B

   Bernard

   Alabama

   2 reviews

   2.0

   2 reviews

   Dined on 2 September 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Ordered my steak med well and it was well well. This is the 2nd time I’ve had an experience of such at this restaurant. Not the place for steak.
   

   Kona Grill - HuntsvilleResponded on 5 September 2024

   Hey Bernard, thank you for taking the time to share your feedback. We're truly sorry to hear that your steak was not up to our usual standards. We appreciate your feedback and will certainly use it to improve our service in the future.
   

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10. S

    Susan

    VIP

    Washington DC

    13 reviews

    3.0

    13 reviews

    Dined on 20 August 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Great ambiance and service. Overpriced food for small portions and low quality. I paid $25 for a salmon poke bowl with little salmon or avocado and the dish was drowning in dressing. It was gross.
    

    Kona Grill - HuntsvilleResponded on 24 August 2024

    We're glad to hear you enjoyed the ambiance and service here at Kona Grill. We take pride in our food quality and we're sorry to hear that you didn't have the best experience with your salmon poke bowl. We appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We hope to have the opportunity to serve you again soon.
    

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