Kona Grill - Huntsville

Review summary

1. R

   Rosemary

   Alabama

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was horrendous-place was empty we waited 35 minutes for our cocktails, then another 20 minutes before our order was taken another 20 minutes for appetizers then our food was cold, waitress never came back for refills on drinks-we won’t be back anytime soon-first time we came everything was good
   

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2. J

   Jill

   Alabama

   1 review

   5.0

   1 review

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the Best!! We love everything about Kona!!!
   

   Kona Grill - HuntsvilleResponded on 6 November 2024

   Jill, you just made our day! Thank you for the 5-stars and the kind review. We greatly appreciate it and are looking forward to your next visit!
   

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3. J

   Jody

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 28 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our server was amazing. We were greeted by a very rude hostess. She was loud and didn’t listen to us
   

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4. B

   Bernard

   Alabama

   2 reviews

   2.0

   2 reviews

   Dined on 2 September 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Ordered my steak med well and it was well well. This is the 2nd time I’ve had an experience of such at this restaurant. Not the place for steak.
   

   Kona Grill - HuntsvilleResponded on 5 September 2024

   Hey Bernard, thank you for taking the time to share your feedback. We're truly sorry to hear that your steak was not up to our usual standards. We appreciate your feedback and will certainly use it to improve our service in the future.
   

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5. S

   Susan

   Washington DC

   13 reviews

   vip
   3.0

   13 reviews

   Dined on 20 August 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Great ambiance and service. Overpriced food for small portions and low quality. I paid $25 for a salmon poke bowl with little salmon or avocado and the dish was drowning in dressing. It was gross.
   

   Kona Grill - HuntsvilleResponded on 24 August 2024

   We're glad to hear you enjoyed the ambiance and service here at Kona Grill. We take pride in our food quality and we're sorry to hear that you didn't have the best experience with your salmon poke bowl. We appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We hope to have the opportunity to serve you again soon.
   

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6. A

   Amy

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined on 11 August 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was very good! I ordered the (appetizer) sea bass sliders. Only 2 sliders were served for $24.99. We were finished the app before the drinks from the bar were served.
   

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   Kona Grill - HuntsvilleResponded on 17 August 2024

   Hey Amy, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our sea bass sliders and found the food to be very good. We're sorry to hear about the rest of your experience, especially the portion size and the delay in service. We'll definitely take your feedback into account as we continuously strive to improve our services. We hope to have the opportunity to serve you again soon.
   

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7. J

   Jessa

   Western NC

   2 reviews

   4.0

   2 reviews

   Dined on 10 August 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun brunch place for the girls! Great drinks service, and patio.
   

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8. L

   Lynn

   Phoenix

   1 review

   2.0

   1 review

   Dined on 6 August 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server didn’t know menu - AC was not working or cool enough for space. Food / drink timing was way off.
   

   Kona Grill - HuntsvilleResponded on 14 August 2024

   Thanks for the review. We're truly sorry to hear about your recent experience. It's disappointing to hear that our team's knowledge of our menu and the AC temperature did not meet your expectations. We strive to provide the best service to our guests and it's clear we fell short this time. We appreciate your feedback and will address these issues with our team to ensure a better experience in the future.
   

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9. P

   Penny

   Las Vegas

   7 reviews

   2.0

   7 reviews

   Dined on 4 August 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   Food was good but way overpriced for the portions served. Server was very attentive!
   

   Kona Grill - HuntsvilleResponded on 6 August 2024

   We appreciate you taking the time to provide us your feedback and we sincerely apologize that your dining experience did not match our exceptional standards. It’s very important our guests feel that a Kona Grill experience is well worth the value and we clearly missed the mark. We hope to see you on your next visit.
   

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10. OT

    OpenTable Diner

    Alabama

    7 reviews

    5.0

    7 reviews

    Dined on 17 July 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5

    Everything was great with the exception of we did not get greeted for a while when we were seated at our table. I had to stop one of the managers and ask about our server.
    

    Kona Grill - HuntsvilleResponded on 19 July 2024

    Thanks for the feedback! We're glad to hear that you enjoyed your meal and the overall experience at Kona Grill - Huntsville. We apologize for the lapse in our greeting and appreciate your patience - we will ensure that it doesn't happen again! We hope to have the opportunity to welcome you back soon.
    

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