La Grande Boucherie - Chicago

Review summary

1. S

   Skylar

   Chicago

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   The ambiance is gorgeous. Makes me feel like I am in Paris. The appetizers were very good. But my pork Diane was way too peppery and luke warm . The service was also very slow. The dishes weren’t cleared often or fast despite there being lots of bus people. The wine glasses that we didn’t use were never even cleared. We ended up skipping out on dessert because service was so long. We were there for 2hrs. On top of that the table next to us was having major issues with the service as well.
   

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2. R

   Russ

   VIP

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We came for Christmas dinner and it took over 1.5 hours to get our dinner. I understand it was slow because of the holiday but our server did nothing to help our experience. At one point, we asked if we can bring our left over French onion soups to go to which he said “he wouldn’t recommend it” and went on how it was a bad idea. At the end of the day, we paid $17 for the soup and if I wanted to bring it home, I shouldn’t be getting push back on it. Overall, the food is amazing but I wish the service was better.
   

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3. C

   Connor

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food lacked a presence of depth. The soup was not reduced enough and was not seasoned properly. The same was true of the bourguignon, the beef was done well but the sauce was bland under reduced and not seasoned properly.
   

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4. G

   Gail

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful space! We went for our family’s Christmas dinner, and we will definitely come back soon. All of the food was delicious! Highly recommend!
   

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5. S

   Steve

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dinner and drinks were fantastic. The bartender, Dmitry, made us feel at home. He was excellent!
   

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6. L

   Luke

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is a perfect example of you get what you pay for. No, it's not the cheapest place to eat in Chicago, but the venue, service and food are more than worth the money. Our server Nico was incredibly attentive and very informed on the restaurant itself, but more importantly the drinks and dishes. Highly recommend
   

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7. s

   steven

   VIP

   Philadelphia

   12 reviews

   3.0

   12 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Went for Christmas Day lunch. Very nicely decorated for holidays. Greeting was very nice as well as friendly servers. Good overall was tasty, but the food was not hot, just warm. We had roast chicken, very nice flavor and moist. But just warm. Pork Diane was very good. Steal frites was also good. The shrimp cocktail and seafood salad were both excellent. I would give this restaurant another chance because the flavors were all good. Merry Christmas
   

   La Grande Boucherie - ChicagoResponded today

   Hello Steven, Thank you for sharing your experience and for choosing to dine with us on Christmas Day. We’re delighted to hear you enjoyed the holiday decorations, warm greeting, and the friendly service. It’s also great to know you appreciated the flavors of the dishes, especially the shrimp cocktail, seafood salad, and roast chicken. However, we’re sorry that the food was not served as hot as it should have been, which detracted from your overall experience. We appreciate your understanding and your willingness to give us another chance. With the intention of creating a better experience, please contact us at guestrecovery@thegroup.nyc with your contact information and your review as a reference, and we will reach out to you. Sincerely, Emma Guest Relations Team
   

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8. SR

   SueR

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A delightful way to celebrate Christmas 🎄! Our server Nico was terrific!
   

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9. R

   Rosalind

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   They overbooked for Christmas Eve. Waited an hour to be seated after my initial reservation time. They charge people for being late but there are no repercussions for their terrible scheduling, and they kept the 22% tip even though we waited an hour to be seated.
   

   La Grande Boucherie - ChicagoResponded today

   Hello Rosalind, We sincerely apologize for the inconvenience you experienced on Christmas Eve. We understand how frustrating it must have been to wait an hour past your reservation time. It’s disappointing to hear that this affected your experience, especially regarding the tip and our scheduling. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and your review as a reference, and we will reach out to you. We appreciate your feedback and hope to make things right in the future. Sincerely, Emma Guest Relations Team
   

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10. A

    Ambrosia

    VIP

    Chicago

    75 reviews

    1.0

    75 reviews

    Dined 1 day ago

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 4

    Unfortunately this would be our last visit. We were the first customers to love and promote this restaurant when it opened but the past couple of experiences fell short. Our Christmas Eve dinner was very disappointing. This restaurant is not ready for prime time. 1. Huge congestion at check-in as people were waiting to be seated while bunch of empty tables were visible to all. The receptionist seemed overwhelmed and inexperienced. 2. After a long unpleasant wait, our food was underwhelming. French onion soup had almost no flavors, no layers whatsoever, tasted like something I cook following a recipe online. The Caesar Salad was not fresh and I never complain about salads ever. The roast chicken was not well seasoned and certainly should have been cooked longer. 3. The beef bourguignon was decent as usual. 4. The waiter was very very busy but reasonably attentive. We will continue to visit the one in midtown Manhattan but not the Chicago location - Get your act together.
    

    La Grande Boucherie - ChicagoResponded today

    Hello Ambrosia, Thank you for sharing your experience, and we are truly sorry to hear that your recent visit was disappointing. We understand how frustrating it must have been to deal with congestion at check-in and the issues with the food quality. We sincerely apologize for the underwhelming French onion soup, Caesar salad, and roast chicken, as these dishes should have met higher standards. We appreciate your feedback on the beef bourguignon and the service from your waiter. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and your review as a reference, and we will reach out to you. We value your feedback and hope to make improvements in the future. Sincerely, Guest Relations Team
    

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