La Grande Boucherie - Chicago

Review summary

1. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food wonderful service
   

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2. S

   Stephen

   Chicago

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Total melt down on Christmas night. Arrived on-time but still waited 45-60 minutes for our table. Bar service was unfriendly. Bread, the true test of a restaurant, was so so. Lobster bisque soup tasted like it was out of a can. Couldn't get the temperature of the steak right for the life of them, asked for medium-well, received medium-rare at best and had to send the steak back twice and still awful, they kept trying to reheat the same piece of meat rather than starting over. The medium-well burger was completely raw and cold on the inside and overcooked on the outside. The fries were more like college pub fries, not frites like you would expect at a French Bistro. Trays of dirty dishes behind us. Table only partially set.
   

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3. M

   Matthew

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Poor reservation management led to us not being seated until 75 minutes after our initial reservation time. The management left the host stand on their own, so there were no periodic updates nor organization. No apologies from management. After being seated we noticed the GM joking with other senior staff, meandering through the kitchen, behind the bar, only once going up to the host stand. I note this because he showed no regard for the customers waiting for their reservation, and made no effort to apologize for the disorganization ruining what should have been a nice Christmas experience. The food was fine, even good. But at this price point there are a multitude of restaurants that would provide a superior level of service, or, at a minimum, not require customers to wait over an hour for their reservation.
   

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4. S

   Skylar

   Chicago

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   The ambiance is gorgeous. Makes me feel like I am in Paris. The appetizers were very good. But my pork Diane was way too peppery and luke warm . The service was also very slow. The dishes weren’t cleared often or fast despite there being lots of bus people. The wine glasses that we didn’t use were never even cleared. We ended up skipping out on dessert because service was so long. We were there for 2hrs. On top of that the table next to us was having major issues with the service as well.
   

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5. R

   Russ

   VIP

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We came for Christmas dinner and it took over 1.5 hours to get our dinner. I understand it was slow because of the holiday but our server did nothing to help our experience. At one point, we asked if we can bring our left over French onion soups to go to which he said “he wouldn’t recommend it” and went on how it was a bad idea. At the end of the day, we paid $17 for the soup and if I wanted to bring it home, I shouldn’t be getting push back on it. Overall, the food is amazing but I wish the service was better.
   

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6. C

   Connor

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food lacked a presence of depth. The soup was not reduced enough and was not seasoned properly. The same was true of the bourguignon, the beef was done well but the sauce was bland under reduced and not seasoned properly.
   

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7. G

   Gail

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful space! We went for our family’s Christmas dinner, and we will definitely come back soon. All of the food was delicious! Highly recommend!
   

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8. S

   Steve

   VIP

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dinner and drinks were fantastic. The bartender, Dmitry, made us feel at home. He was excellent!
   

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9. L

   Luke

   Kent

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is a perfect example of you get what you pay for. No, it's not the cheapest place to eat in Chicago, but the venue, service and food are more than worth the money. Our server Nico was incredibly attentive and very informed on the restaurant itself, but more importantly the drinks and dishes. Highly recommend
   

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10. s

    steven

    VIP

    Philadelphia

    12 reviews

    3.0

    12 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 5

    Went for Christmas Day lunch. Very nicely decorated for holidays. Greeting was very nice as well as friendly servers. Good overall was tasty, but the food was not hot, just warm. We had roast chicken, very nice flavor and moist. But just warm. Pork Diane was very good. Steal frites was also good. The shrimp cocktail and seafood salad were both excellent. I would give this restaurant another chance because the flavors were all good. Merry Christmas
    

    La Grande Boucherie - ChicagoResponded today

    Hello Steven, Thank you for sharing your experience and for choosing to dine with us on Christmas Day. We’re delighted to hear you enjoyed the holiday decorations, warm greeting, and the friendly service. It’s also great to know you appreciated the flavors of the dishes, especially the shrimp cocktail, seafood salad, and roast chicken. However, we’re sorry that the food was not served as hot as it should have been, which detracted from your overall experience. We appreciate your understanding and your willingness to give us another chance. With the intention of creating a better experience, please contact us at guestrecovery@thegroup.nyc with your contact information and your review as a reference, and we will reach out to you. Sincerely, Emma Guest Relations Team
    

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