La Grande Boucherie - DC

Review summary

1. J

   June

   Washington DC

   8 reviews

   3.0

   8 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had reserved a table for five. The host tried to give us a table at the top of the stairs where people gather. I refused the table and requested the one next to it. She informed me it was reserved.. AS WAS OURS. She then proceeded to take us up three levels of stairs in a DARK & filthy carpeted staircase to another UNACCEPTABLE table. We awaited my handicapped husband & son who took an elevator through a SERVICE entrance which was very ugly and just awful. As for service.. the waiter gave us BRUNCH menus… it was a 7:15 DINNER reservation. He also did not provide my grandson with a spoon for his soup. We had to request it and wait for it. It took FOREVER to get our check. The food was just.. ok. If they’re trying to be a first class French restaurant.. they have A LOT to learn. The valet parking was $27!! At the end of this note.. five stars were added… they were not put there by me!
   

   La Grande Boucherie - DCResponded today

   Thanks for the review, June. We're sorry to hear about your experience at La Grande Boucherie - DC. We strive to provide the best service and it's clear we fell short during your visit. We apologize for the confusion about your reservation and appreciate your patience. We also regret the issues with the service and your grandson's meal. Your feedback is important and will be used to improve our service. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Filip Guest Relations Team
   

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2. J

   Jason

   VIP

   Washington DC

   23 reviews

   2.0

   23 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Steak just not that good and food has come out cold on more than one visit. If I go back, will just be for drinks, as the decor is great.
   

   La Grande Boucherie - DCResponded today

   Hi Jason, We're sorry to hear that your recent visit to La Grande Boucherie - DC didn't meet your expectations. We always aim to provide our guests with top-notch food and service, and it seems we fell short this time. We appreciate your feedback about the steak and the food's temperature, and we'll certainly look into these matters. Your comments are valuable to us and will help us improve our service. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Filip Guest Relations Team
   

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3. K

   Kim

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked our next visit even before we left the dining room. Absolutely loved it. Beautifully decorated for the holidays!
   

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4. C

   Claudia

   VIP

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The place is beautiful, service great. Food is good but a bit too expensive for the quality. There was a live band playing and you could barely hear yourself talk, which was a bit annoying.
   

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5. V

   Vincent

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was amazing and the live Jazz was entertaining.
   

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6. Z

   Zaida

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was great. Decor and ambiance is fantastic. Servers were great, music was good. Food was just okay.
   

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7. M

   Michelle

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   First time, and will not be the last. The food, drinks, service and ambiance were 10/10. Happened to dine on Wednesday. Who knew it was jazz night! Holiday season decor made it extra special. Great attention to details. Oh, and this is a biggie for me… the restrooms were clean!!
   

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8. M

   Monica

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   It may be due to it being New Year’s Day but the waiter was unfriendly and inattentive. The food was cold and unimpressive and the busboy was confused as to who had ordered which dish. The only server who was friendly and went out of her way to do her job well was the buslady who brought us the bread and butter. My husband and I have been here in the past and have had a much better experience.
   

   La Grande Boucherie - DCResponded today

   Thanks for visiting us, Monica. We're sorry to hear about your recent experience at La Grande Boucherie - DC. It's unfortunate that New Year's Day didn't live up to your expectations, as we always strive to provide a warm and friendly atmosphere. We appreciate your feedback about the food and service, and we'll work to improve. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Filip Guest Relations Team
   

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9. j

   jiwon

   Atlantic City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   The restaurant is very beautiful, but the service is unfriendly.
   

   La Grande Boucherie - DCResponded today

   Dear Jiwon, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience on January 1st did not meet your expectations. We understand how important it is to feel well taken care of, and we deeply regret that your service was not up to par during this visit. The issues you raised regarding the timing of your appetizer and main course, as well as the lack of check-ins from your server, are concerning. We take all guest feedback seriously, and we will be addressing these points with our team. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information and your review as a reference. Sincerely, Filip Guest Relations Team
   

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10. K

    Kevin

    VIP

    Richmond

    28 reviews

    3.0

    28 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    If it weren’t for the beautiful building this place occupies, it would fail. Food is average at best, service fairly decent but slow. First and last time for us.
    

    La Grande Boucherie - DCResponded today

    Thanks for the review, Kevin! We're glad to hear that you enjoyed the ambiance of La Grande Boucherie - DC, but we're sorry to hear that our food and service did not meet your expectations. We strive to provide our customers with an exceptional dining experience, and we're disappointed to hear that we fell short this time. We appreciate your feedback and will use it to improve. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Filip Guest Relations Team
    

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