La Vina Manchester Deansgate

Review summary

1. S

   Sarah

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great service , live guitar music made for a great ambiance. Food was good. Worth a visit
   

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2. A

   Angela

   Manchester

   16 reviews

   2.0

   16 reviews

   Dined on 7 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Limited choice. Food served warm. Restaurant was freezing cold. Expensive price's for mediocre tapas. Big plates weren't good either
   

   La Vina Manchester DeansgateResponded 6 days ago

   Hi Angela, Our apologies regarding your personal experience at our venue, after some investigation, we can guarantee a full menu available and our prices are according the market and our direct competitors. We are proud on our food, most of our products come directly from Spain and we only use quality products. Regards, Managment team
   

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3. J

   Jame

   London

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were met at the door by Rui, who looked after us wonderfully. Pleasure to visit again.
   

   La Vina Manchester DeansgateResponded 6 days ago

   Hi Jame, Thank you so much for the lovely review, we will pass to Rui. Hope to see you very soon. Regards, Managment team
   

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4. C

   Chelsea

   Manchester

   5 reviews

   2.0

   5 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Staff arguing over the bar about orders. We waited over 30 minutes for someone to take our drink / food order and that was only because i got up, found a server and asked could they take our order as we had been waiting a while. We asked for starters but they brought everything out together. We didn't receive our drinks until being at the table for nearly an hour. The food definitely needed a bit more seasoning but was okay in general. Once finished with the food, nobody came over to us for around 30 minutes so the table was completely full and we had to start stacking things up on the floor to create room. We had to get up and ask for the bill again as someone had been over, taken 2 plates and then forgot about us. I sadly wouldn't recommend which is a shame cause the place looks really lovely! If you do go, get a seat downstairs as there seemed to be more staff running about down there!
   

   La Vina Manchester DeansgateResponded on 1 December 2024

   Hi Chelsea, Our sincerely apologies for the negative experience, after some investigation I can assure that was a extremely busy peek time around 6.30 pm, after accessing CCTV, your drinks was taken 15 minutes after they being order. I will address all your concerns and service points to the team, was not to our standards and of course yours as well. Regards, Managment team
   

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5. A

   Anthony

   Cheshire

   2 reviews

   2.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We had eaten here a few times in the past and been delighted. However the food when it eventually came was poor. Not so bad to really complain about....but just poorly cooked and lazy. Patatas Bravas were tasteless with just mayo squirted across them. We waited 15 mins to get served after being seated. Seemed like insufficient staff. Sad as its a super venue. Cost cutting to the fore rather than quality.
   

   La Vina Manchester DeansgateResponded on 2 December 2024

   Hi Anthony, Our sincerely apologies for the negative experience this time, I will address your concerns to the Head chef regarding your feedback, we can assure we only deal and trade high quality products, after checking our booking system during 6 pm was extremely busy period, probably why your impression of us being under staff, again our apologies. Regards, Managment team
   

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6. A

   Andy

   Yorkshire

   2 reviews

   3.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   This is one of my favourite restaurants in Manchester. Last night was disappointing though. Food, as ever, was excellent, but despite not seeming that busy, the service last night was not good, and even poor by the standards I normally find there. When we arrived, we were directed to the bar, as our table wasn’t quite ready - but in the time we were at the bar (admittedly not very long) we were unable to order a drink as the bartender was waiting for the people before us to read the drinks menu - which was taking forever. All I wanted was a beer & a coke! At the table, I then had to catch the lady’s attention again to order a drink there. We had to catch her attention again later in order to order food. The food was reliably lovely as ever - but was served at the table forgetting to give us a plate each to eat it from. Not wanting to distract a waitress again - we just ate it off the serving plates. After hailing a waitress again I managed to order another drink for my partner, and then a little later - after another effort - I ordered a second beer for myself. This beer never showed up. After another wait - I was able to get the bill and I mentioned my second beer hadn’t arrived. Waitress apologised, and said she’d make sure it wasn’t on the bill. I cannot think of any other time I have asked for the service charge to be deleted from a bill - but I did last night. The restaurant only seemed about 1/2 full, and I cannot see any excuse why it was so hard to get good service last night. Thanks to the food, and previous good experiences, I will be back. I very much hope that last night was just a bad night. Best wishes Andy
   

   La Vina Manchester DeansgateResponded on 1 December 2024

   Hi Andy, Our apologies for your last experience at La Vina, I will address all your points to our team, your feedback is very important to us and make us grown, hope to see you very soon. Regards, Managment team
   

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7. H

   Helen

   Manchester

   2 reviews

   2.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   A new front of staff required! I’ve never met a more unhelpful front of staff, from refusing to accommodate us on another table when the restaurant was at around 25% capacity, to shouting at his staff, talking down or over us & flat out refusing to listen to any queries or questions we had… completely unprofessional Such a shame as the rest of the staff here were fabulous & the food delicious. Highly recommend La Vina review his role … tarnished a lovely family meal
   

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8. m

   melinda

   London

   2 reviews

   3.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The very loud Christmas music on a loop became overbearing after a short while. The very flustered Maitre de told us the he couldn't do everything when we asked where our drinks were after a very long wait. The waitress was overstretched and a kitchen porter bought our food whilst still wearing blue plastic gloves. One dish was missing and when it eventually arrived it was very poor, rushed and all the food was served at just room temperature. Not expensive but will not be visiting again.
   

   La Vina Manchester DeansgateResponded on 1 December 2024

   Hi Melinda, our apologies for the negative experience, after some investigation we acknowledge some waiting time on drinks during a pick period but was immediately resolved by our team, regarding the music, we are having some trouble with our PA system and we hope to be sorted it very soon. Our restaurant follows high standards regarding food hygiene, all our food runners, not kitchen porter, use latex gloves to take food to the tables. Once again our apologies and hope this negative experience don't let you stop visiting us.
   

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9. P

   Peter

   London

   5 reviews

   3.0

   5 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We have used La Vina off and on for years but we're disappointed this time. We were seated upstairs and told that there were no 2 seaters left downstairs. Upstais was cramped. While we were there there was loads of empty 2 heaters downstairs. The menu was very sparse, the food was not piping hot and we were told when the food was delivered that they didn't have one of the items. Very disappointed generally
   

   La Vina Manchester DeansgateResponded on 1 December 2024

   Hi Peter, Our apologies for you experience with us, I can assure then restaurant was fully booked since 4 pm. some of our guests request tables, probably that was the reason for your point of view, we always try our best to accommodate guests needs. Regards, Managment team
   

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10. A

    Ashley

    Cheshire

    1 review

    3.0

    1 review

    Dined on 23 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 1

    An absolutely fine restaurant to go to. Service was fine and food was fine. But … very noisy music and too loud. It doesn’t know if it is a restaurant or a night club. I judge restaurants as places I’d return to or places I won’t. This is definitely somewhere that I won’t I return to. Again … perfectly fine place but not for me.
    

    La Vina Manchester DeansgateResponded on 24 November 2024

    Hi Ashley, I am happy to hear the food and service was up to the standards we want everyone to experience. regarding the music we apologise for this our sound system is having a few issues regarding the volume jumping up and down by it self. this is scheduled to be fixed very soon. i hope you will come back again in the future. Regards, Managment team
    

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