lala

Review summary

1. T

   Theresa

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Amazing cocktails, food and ambiance. Waiter forgot to bring us water until an hour in to the meal, even though we asked many times.
   

   lalaResponded 1 day ago

   Thanks for visiting us, Theresa! We're thrilled to hear that you enjoyed our cocktails, food, and ambiance. We apologize for the delay in serving water. We appreciate your patience and will take steps to ensure this doesn't happen again. We hope to serve you again soon.
   

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2. F

   Felix

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is the second time me and my wife visit this place. This second time we only had the option of dine outdoors. If thatbis the case for you as well when you are trying to reserve, please don't book it outdoors. The waitress seem to care more for the people dinning in. We had to wait for more than 40 minutes for one of the dishes we ordered, and when I went to ask how much it was going to take, the dish was already served and waiting to be picked-up by the the waiter. The quality of the food was good, but the overall service has diminished compared to our first visit last July when we had dinner indoors. Again, my recommendation to you as consumer is to avoid the outdoors option. My recommendation to Lala is to either train better your waiters or hire more and better qualified people.
   

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3. M

   Maureen

   VIP

   New York City

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   While food was excellent and service was great- the outdoor space is horrible. It’s like sitting in a parking lot listening to cars, dogs barking and kids screaming. Asked to move and was denied even though 6- repeat 6 four tops sat empty for the two and half hours we were there spending hundreds of dollars. Overall was annoyed and disappointed.
   

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4. I

   Isabela

   Orlando

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El mejor restaurante de la Isla 🇵🇷❤️ Quiero repetir
   

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5. G

   Gabriela

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio y ambiente. La comida deliciosa.
   

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6. O

   Oscar

   Las Vegas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food was great!! The ambience was perfect!!
   

   lalaResponded 1 day ago

   Thanks for the review, Oscar! We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide an excellent dining experience, and we're glad we hit the mark for you. We're also glad you found the ambience to your liking - it's one of the things we pride ourselves on! We appreciate your feedback and look forward to welcoming you back to lala soon. - André
   

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7. J

   Jomel

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Comida y servicio espectacular. Agradecido con la atención de Cristi.
   

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8. I

   Irismarie

   Caribbean

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and outstanding quality of food. The price point is a little higher but the quality and organization of the place justifies it.
   

   lalaResponded 1 day ago

   Thanks for the review! We're thrilled to hear that you enjoyed our service and quality of food at lala. We strive to provide an outstanding dining experience for all our guests. We understand your concern about the higher price point, but we're glad you found the quality worth it. We look forward to serving you again soon! - André
   

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9. B

   Brendaliz

   Caribbean

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so much better than expected. We went on Valentines day and it was amazing. Bruce was super attentive to our needs, eager to support us choosing our plates. Everything was immaculate, and the food was absolutely amazing. We are coming back!
   

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10. Y

    Yilary

    Caribbean

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Excelente experiencia,comida exquisita y servicio e calidad
    

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