Lao Sze Chuan

Review summary

1. R

   Richard

   Cleveland

   33 reviews

   vip
   4.0

   33 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   We arrived and were seated right away. The restaurant is very nice and well lit. The quality and authenticity of the ingredients was excellent! The ingredients and recipes were spot on. Bravo. Soup and appetizers were excellent. We then waited quite a while for the main courses, and when we got them, they were just warm , not hot. Very tasty and great presentation, but after just a few minutes they were stone cold. The runners at times seemed confused as to whose food was who’s, not sure what that was all about.
   

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2. B

   Brian

   Cleveland

   20 reviews

   vip
   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   food mixed - need to look carefully at preparation notes - there was high % of deep fried vs stir fried. deep fried we did not think were at all unique or exceptional, just very salty. dumplings, hot and sour soup, cold spicy cucumber appetizer and chili wontons quite good (dumplings excellent). won ton soup uninspired. service was quite good, despite being very busy very pretty restaurant, but was loud (weekend) way overpriced for the uniqueness of the food
   

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3. Y

   Yiping

   Washington DC

   8 reviews

   3.0

   8 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful interior, quality food; a bit lacking on the flavor. We had Peking duck, whole fish, and a vegetable dish, all of which were a bit bland. We left full but not quite satisfied. Our server was less to be desired; he hovered and tried three times to take my husband’s soup away when the soup bowl was still half-full. He then, for whatever reason, took the remaining pancakes from the steamer and placed them on the duck plate. We were turned off by that. The server also did not ask if we wanted coffee or tea or dessert. Overall, average food and substandard service.
   

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4. J

   Joy

   Cleveland

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 4 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Third time I’ve been here. Never had a problem with service until tonight. Waited a very long time before our server approached our table. Actually had to ask a different server to find ours. Restaurant was fairly empty and we were told they only had 2 servers. Finally Took our drink orders and then we waited a long time to get them… again restaurant was pretty empty. Then took our food order. We both ordered soup. Mine came and hers didn’t. Our main entree arrived before my friend ever got her soup. Ste told them she never received it and They eventually brought it but then her meal was getting cold while set ate her soup. Very disappointed in the service tonight… not sure if the kitchen was the issue or staffing. Not overall disappointing
   

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5. A

   Amy

   Cleveland

   9 reviews

   5.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best ! Dim sum was delicious . The customer service is always 5 star
   

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6. C

   Charlie

   Cleveland

   4 reviews

   vip
   4.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food was fantastic but we didn’t know that the food was brought out staggered as if we were going to share the dishes but we didn’t. So therefore the individual dinners/meals were brought out like 5-7 min apart and my meal was brought out 15+ min after we received the first dinner which wasn’t shared. Somewhat awkward for us especially for me who received the last meal
   

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7. F

   Fabiola

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food and service. Worth every penny. I would go back
   

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8. P

   Phil

   Detroit

   18 reviews

   vip
   1.0

   18 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   We’ve been to their Chicagoland location dozens of times and they were all superb. This experience was very disappointing and is a disgrace to the Lao Szechuan brand. We requested a quiet table and they sat us in between bussing stations. Ordered three courses and the Peking Duck, that is always served first, came last. It also had zero flavor. Kitchen does not know how to time courses being served. Service was just awful as waitress disappeared. Won’t be retuning anytime soon. The only good thing is it’s interior decors that are first rate.
   

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9. T

   Teresa

   Cleveland

   30 reviews

   vip
   4.0

   30 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great food. This is a regular stop for us. We will be back.
   

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10. l

    lisa

    Cleveland

    15 reviews

    vip
    1.0

    15 reviews

    Dined on 30 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Horrible. After waiting 45 minutes to be seated for our reservation, we left. We were told we were next to be seated and then the hostess gave a table to another party instead who came in after us. No apologies, no offer of a drink or appetizer while we wait, no room to even sit and wait. Lousy management overall. Do not go here.
    

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