Lazia

Review summary

1. S

   Shelley

   St. Louis12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love it. Staff does a great job of creating an inviting experience. The restaurant is beautiful and the food is amazing
   

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2. OT

   OpenTable Diner

   Kansas City1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and atmosphere. Cannot wait to go back and try more!
   

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3. C

   Connie VIP

   Springfield4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Many dishes had competing flavors and were difficult to enjoy
   

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4. D

   Donald

   Kansas City2 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was really good and I’m reluctant to give only 4 stars, but there are a few things I found below par. We were informed that the portions are large and we should plan on a “family style” service, order several items and share. Okay, I’m good with that, but I asked the server if she would be helping us divide the dishes and got a rather weak response. With four people in our party I don’t understand why items come with only three portions to “share”. For example, the focaccia bread came out with just three pieces; the polpo was the same. I also had to ask several times for clean plates after the app service, the salad and, again, after the pasta. We never had the tablewear changed… same fork and knife for the entire meal. When the final item (the protein) was delivered I asked the server to please cut it into four portions. When he came back it was far from hot and the accompanying side features were a congealed mess. We were celebrating a birthday, but when we ordered a desert we had to insist that there be 4 Sweet potato Zeppo on the order, not the three that normally would have been served (and impossible to “share”.) Flavor-wise everything was tasty and my companions were very happy with the meal, but these (small) annoyances distracted from a really great experience
   

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5. R

   Robert VIP

   Kansas City8 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. Really liked dining at the bar. Erica was fantastic and made the evening special
   

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6. OT

   OpenTable Diner

   Kansas City9 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outstanding as always - the cocktail bar outside of the restaurant has a great vibe and is a pleasant way to start the evening. We were greeted with a taste of house made Amaro. The manager was very informative (but not at all pushy, super cool) and helpful. The food was superb; wagyu carpaccio and the duck dish were particularly outstanding. This is probably the best restaurant we have been to in the metro. We will be back as soon as we can be. Book it - you’ll be glad you did!
   

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7. M

   Michael

   New York City4 reviews

   2.0

   Dined on 26 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was awful. Our server wasn’t around much at all, never asked if we enjoyed anything, and was not very helpful. Another server (male) was more helpful when he delivered our main courses. The ambience looks like a distressed WWII era European dining room that had been destroyed and not properly repaired. Lighting was bad and there was either no manager or it was the girl in a jacket who slipped into the hallway to check her phone but never came by to check on our table and see how terrible the service was. We spent over $400 for four of us and were happy with the food and upset about the overall experience. Many of the dishes were good to great, but some seemed completely off the mark. The Lasagna was awesome. Foccacia was very good. Ravioli was excellent. Agnolotti was very good. Arancino was great, but not ideal for four to share (again, service was nonexistent). I wanted to like it but I didn’t and I spent over $500 between an Uber, food, tax, & tip. It wasn’t worth it.
   

   LaziaResponded on 26 February 2025

   Hi Michael- thank you for taking the time to leave a review about your dining experience. We appreciate all feedback that helps us improve guest experiences moving forward. I will be sharing your service notes with our team so we can continue to strive for excellence and we hope you decide to give us another try in the future.
   

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8. R

   Ryan

   St. Louis2 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a great evening at Lazia - food and service was outstanding.
   

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   LaziaResponded on 26 February 2025

   Hi Ryan- thank you for taking the time to leave us a five star review about your dining experience! It's great to hear the service and food were outstanding for you! We look forward to seeing you again soon.
   

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9. C

   Casey

   Kansas City1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing, the food, service, drinks etc. I would strongly recommend giving this place a shot if you have not tried it already. We went with a group of 8 and we had a fantastic time!
   

   LaziaResponded on 26 February 2025

   Thank you for the glowing review Casey! We're so glad your group enjoyed dining with us and we hope to see you again soon!
   

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10. T

    Tracy

    Kansas City5 reviews

    5.0

    Dined on 23 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Ambience is great! Food was delicious. Located in an amazing hotel!
    

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    LaziaResponded on 26 February 2025

    Thank you Tracy! We're so glad you enjoyed the food and ambiance during your dinner with us. We agree that Crossroads is an amazing hotel, but we may be a bit biased. Thank you again for leaving us a review, and we hope to see you soon!
    

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