Leaf at The Castle Hotel

Review summary

1. S

   Susan

   Berkshire

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had afternoon tea. Absolutely lovely. Great service and food
   

   Leaf at The Castle HotelResponded 5 days ago

   We are so happy that you had a great experience :)
   

   Is this helpful?

   Report
2. S

   Stephen

   New Mexico

   3 reviews

   1.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Messed up the order. Literraly only 2 options and they gave they served the wrong one. Server checked on us never. Had to constantly go to front counter for attention. Food was very plain in flavor.
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Little Rock

   3 reviews

   5.0

   3 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at the Leaf. The experiences was exquisite! The food was delicious and the tea was amazing! Will come back again 😍
   

   Leaf at The Castle HotelResponded on 10 November 2024

   We are pleased that you had a great time at our restaurant! We would love to see you again soon :) Kind regards, Nicola
   

   Is this helpful?

   Report
4. S

   Starr

   Louisville

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely lovely afternoon tea experience done right! Coronation chicken wraps were especially outstanding. Highly recommended for anyone visiting Windsor.
   

   Leaf at The Castle HotelResponded on 4 November 2024

   We are very pleased to hear that you have enjoyed your time at our restaurant! Kind regards, The Leaf Team
   

   Is this helpful?

   Report
5. S

   Sue

   London

   5 reviews

   5.0

   5 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing afternoon tea for my birthday. The room is beautifully decorated and the service was exceptional. Food was delicious, great quality.
   

   Leaf at The Castle HotelResponded on 4 November 2024

   Thank you for letting us make your birthday special! We hope you have had an amazing time :) Kind regards, The leaf team
   

   Is this helpful?

   Report
6. S

   Susanne

   Berkshire

   1 review

   2.0

   1 review

   Dined on 12 October 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service was really bad. From sitting down we waited 25 mins for someone to come by our table and we asked for a vegetarian menu and 2 glasses of water. This took another 15 mins to come and we had to re ask for them again. The food was tasty but I was very very disappointed with the service. We had to ask for more tea, I had to remind them I ordered a glass of champagne, I asked for sweeteners and never received this.
   

   Is this helpful?

   Report
7. t

   tanya

   New York City

   1 review

   3.0

   1 review

   Dined on 12 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The service wasnt great and we didn't really know who our waiter was. We had a manager that helped us originally but then never really came back consistently. She was friendly and helpful but never had anyone come back and ask for drinks etc. For high tea, they didn't leave tea on the table which was odd. We were told they ran out of tea pots but the restaurant wants that full. We had to hunt down someone just to get tea. The ambiance was amazing and very photo worthy.
   

   Is this helpful?

   Report
8. J

   Janet

   Berkshire

   2 reviews

   4.0

   2 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Birthday treat for my sister in law. They were very accommodating for allergies and brought lovely plate for her birthday out. Lovely staff and good service cant fault it and my curry was lovely
   

   Leaf at The Castle HotelResponded on 24 October 2024

   We are delighted to hear that you had a lovely time at our restaurant and we look forward to seeing you again soon! Kind regards, The Leaf Team
   

   Is this helpful?

   Report
9. C

   Connie

   Philadelphia

   6 reviews

   4.0

   6 reviews

   Dined on 10 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We sat by the fireplace in a cozy area off the main dining room. It was beautiful and relaxing after a long day on our feet. The food was delicious! The service started out great but declined after we placed our orders, possibly due to a fire alarm that went off for 15 minutes.
   

   • 
   • 

   Leaf at The Castle HotelResponded on 24 October 2024

   Good afternoon, We are happy to hear you had a wonderful time and felt cosy in our restaurant and can only apologised for the alarm failure we incurred. We look forward to seeing you again soon! Kind regards, The Leaf Team
   

   Is this helpful?

   Report
10. l

    lisa

    Northampton

    2 reviews

    5.0

    2 reviews

    Dined on 3 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Lovely meal, limited set menu, but excellent service
    

    Leaf at The Castle HotelResponded on 24 October 2024

    Dear Lisa, We are happy to hear that you enjoyed your meal and were well look after. Rest assured, we will take the menu choices into consideration. Kind regards, The Leaf Team
    

    Is this helpful?

    Report