Legal Sea Foods - King of Prussia

Review summary

1. J

   Judith

   VIP

   San Diego

   15 reviews

   2.0

   15 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This used to be our "go-to" spot to meet family in the Philadelphia area, but this location has gone downhill. We were surprised to find the restaurant so quiet on a Saturday night at the height of the holiday shopping season. Service was extremely slow, which may have been due to understaffing. It certainly wasn't because the place was crowded. The food was cold and the presentation was underwhelming. Changes in the menu are uninspired. The side dishes were the best part of my rather pricey stuffed lobster tails, which were overdone and a bit "fishy".
   

   Legal Sea Foods - King of PrussiaResponded 5 days ago

   Hi Nikita, We're sorry to hear about your recent experience at Legal Sea Foods - King of Prussia. We understand that that the slow service disappointing, and we apologize for any inconvenience caused. We're also disappointed to hear that our food and menu didn't meet your expectations. Your feedback is important to us, and we'll definitely use it to make necessary improvements. If you would like to discuss further, please give me a call at your convenience at (610)265 5556. We hope you'll give us another chance to impress you in the future. Best, Rolene Perumal General Manager
   

   Is this helpful?

   Report
2. O

   Orissa

   VIP

   Philadelphia

   38 reviews

   5.0

   38 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was superb! Kaleb is such a great employee. Food was delicious!
   

   Legal Sea Foods - King of PrussiaResponded on 13 December 2024

   Hello Orissa, Thanks for the feedback! We're thrilled to hear that you enjoyed our food and service at Legal Sea Foods - King of Prussia. It's always a pleasure to serve our valued customers like you. We strive to provide the best dining experience, and your kind words are a testament to our efforts. We look forward to serving you again soon! Best, Rolene Perumal General Manager
   

   Is this helpful?

   Report
3. A

   Amy Jane

   VIP

   Philadelphia

   23 reviews

   5.0

   23 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A great festive celebration for my moms 79th birthday !
   

   Legal Sea Foods - King of PrussiaResponded on 6 December 2024

   Hello Amy, Thank you for the review! We are so happy that you and your family had a wonderful time celebrating with us. It was a pleasure to serve you all and we hope to see you soon! Best, Rolene Perumal General Manager
   

   Is this helpful?

   Report
4. S

   Stanley

   Philadelphia

   41 reviews

   3.0

   41 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The restaurant furnishings look tired now. The chairs in the waiting area had broken arms as did the chairs at our table. The table itself looks beat up as well. The food was very good as always at Legal Seafood. One of their longstanding items is no longer on the menu but thankfully was still available. Our service was good but we could see the waitstaff are spread too thin and we felt sorry for them. The restaurant is also quite noisy at times. Overall, our experience was pretty much on par for dining at a mall location these days.
   

   Legal Sea Foods - King of PrussiaResponded on 27 November 2024

   Good Afternoon Stanley, We're glad to hear that your food and service were enjoyable! We apologize for the inconvenience caused by the furnishings and the noise level. We're constantly working on improving our guests' experience, and your feedback is invaluable in this process. We're glad that you've been with us for years and we hope to continue serving you in the future. Cheers, Jessica Harrelson Assistant General Manager
   

   Is this helpful?

   Report
5. A

   Angela

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Our wait service waas extremely slow. Our drinks were ready and on the bar sitting for 15 minutes before he went to get them. He was busy chatting and laughing with other customers and not paying attention.
   

   Legal Sea Foods - King of PrussiaResponded on 22 November 2024

   Hello Angela, We're truly sorry to hear about your recent experience at Legal Sea Foods - King of Prussia. It's definitely not the standard we aim to provide. We're glad to hear that you enjoyed the food, but we're sorry that the service didn't meet your expectations. We'll work on improving our service speed and attentiveness. We hope you'll give us another chance to provide you with the service you deserve. \ Best regards, Rolene Perumal General Manager
   

   Is this helpful?

   Report
6. A

   Adam

   VIP

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The restaurant was pretty cold. They seemed to have the air conditioning set too low. The restaurant temperature was a little uncomfortable Everything else was great! Food, service, drinks were excellent Our waitress was excellent!!
   

   Legal Sea Foods - King of PrussiaResponded on 19 November 2024

   Thanks for the review, Adam! We're thrilled to hear that you enjoyed the food, service, and drinks. We apologize if the temperature not comfortable during your visit. Your kind words about our waitress and the overall service make our day! We're looking forward to your next visit. Cheers, Jessica Harrelson Assistant General Manager
   

   Is this helpful?

   Report
7. C

   Carole

   Key West

   35 reviews

   5.0

   35 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best lobster roll ever! Big chunks of lobster in a buttered brioche roll. Yum!
   

   Legal Sea Foods - King of PrussiaResponded on 19 November 2024

   Thanks for the feedback, Carole! We're thrilled to hear that you enjoyed our Half-Pound Lobster Roll. We always strive to serve fresh and high-quality ingredients, and we're glad you appreciated them. We hope to see you again soon! Cheers, Jessica Harrelson Assistant General Manager
   

   Is this helpful?

   Report
8. I

   Ian

   VIP

   New York City

   443 reviews

   5.0

   443 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had another awesome lunch at Legal seafood. The lobster rolls were out of this world as usual. And the bonbons were a terrific ending to a wonderful lunch. It was so nice to see our server Donnell again. He gave us such a warm greeting and made us feel at home right away. And as usual, his service was absolutely phenomenal as was his sense of humor. Thank you Donnell !!!
   

   Legal Sea Foods - King of PrussiaResponded on 14 November 2024

   Hi Ian, We're pleased to hear that you had an awesome lunch at Legal Sea Foods - King of Prussia! It's wonderful to know that our food and Donnell's service made a positive impression on you. We always strive to provide warm greetings and excellent service, and we're glad to hear that we hit the mark during your visit. Thank you for choosing us and we look forward to serving you again soon! Kind Regards, Rolene Perumal General Manager
   

   Is this helpful?

   Report
9. j

   john

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly attentive service and delicious food. This is one of my favorite restaurants and I’ll definitely be returning :)
   

   • 
   • 

   Legal Sea Foods - King of PrussiaResponded on 12 November 2024

   John, We're thrilled to hear that you had a fantastic experience! We're honored to be one of your favorite restaurants and we look forward to welcoming you back soon. Thanks for your kind words! Cheers, Jessica Harrelson Assistant General Manager
   

   Is this helpful?

   Report
10. K

    Kristina

    VIP

    Philadelphia

    8 reviews

    5.0

    8 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was wonderful she answered all of our questions and was very attentive
    

    Legal Sea Foods - King of PrussiaResponded on 12 November 2024

    Kristina, Thank you very much for taking the time to provide the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Jessica Harrelson Assistant General Manager
    

    Is this helpful?

    Report