Leo's Italian Social- Piedmont Town Center

Review summary

1. A

   Alexandra

   VIP

   Norfolk/Suffolk

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was frankly terrible. We had to ask for our drinks order to be taken. The server brought us oil and vinegar which sat on the table for around 30 minutes before we received our bread. Appetizers were ordered around 45 minutes after we sat down. The server forgot one persons mocktail that she mentioned she could make for him. When deserts came we had to ask for more spoons as there were 2 given for every 4 plates. Overall very frustrating and unfortunate.
   

   Is this helpful?

   Report
2. M

   Mya

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were quickly seated, and the great service started from that point. Every individual we came into contact with was kind and took care of our needs as soon as they could. Our waiter was patient and friendly. The food and ambience was nice for a date night!
   

   • 

   Leo's Italian Social- Piedmont Town CenterResponded 5 days ago

   Thanks for visiting us, Mya! We're so happy to hear that you enjoyed your date night at Leo's Italian Social- Piedmont Town Center. It's wonderful to know that our team was able to provide great service right from the start and that you had a positive experience with us. We truly appreciate your kind words and look forward to welcoming you back soon! With gratitude, The Leo's Management Team
   

   Is this helpful?

   Report
3. S

   Sequoyah

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time here. The restaurant was very cozy and quiet. The food was excellent. We tried the cauliflower appetizer first, which was very flavorful. I had the Chicken Parmesan, and it did not disappoint my expectations. Overall, the service & food was great! I will be back very soon
   

   Leo's Italian Social- Piedmont Town CenterResponded 5 days ago

   Hello Sequoyah, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your first visit to Leo's. It's great to know that you found our restaurant cozy and quiet, and that you particularly enjoyed our Chicken Parmesan. We strive to provide excellent food and service to all our guests, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another delightful dining experience. Best Regards, Leo's Italian Social Management Team
   

   Is this helpful?

   Report
4. D

   David

   VIP

   Mobile

   7 reviews

   4.0

   7 reviews

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good and fresh. Salad and zucchini freets topped the list. Chicken parm was just chicken parm. Tiramisu was one the best I’ve ever had.and
   

   Leo's Italian Social- Piedmont Town CenterResponded on 2 January 2025

   Hey David, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our fresh salads and zucchini freets! We're sorry to hear that the chicken parm didn't quite hit the mark for you. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our menu. We're glad to hear that you found our tiramisu to be one of the best you've ever had. We hope to see you again soon at Leo's Italian Social- Piedmont Town Center. Best regards, The Management Team
   

   Is this helpful?

   Report
5. s

   shital

   San Francisco

   1 review

   1.0

   1 review

   Dined on 1 January 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Awful.. waited an extra 30 min even though we had reservations They ran out of bread.. tried rushing us out the door and making us order our food quickly Not planing to go back there
   

   Leo's Italian Social- Piedmont Town CenterResponded 5 days ago

   Hi Shital, Thank you for taking the time to share your experience at Leo's Italian Social. We're so sorry to hear that you had a less than ideal experience with us. We understand how frustrating it can be to wait, and we apologize that our service didn't meet your expectations. We're always working on improving, and your feedback is invaluable in that process. We hope you'll consider giving us another chance to make it right. Best regards, Leo's Italian Social Management Team
   

   Is this helpful?

   Report
6. r

   royce

   VIP

   Charlotte

   9 reviews

   4.0

   9 reviews

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We sat at our table almost 15 minutes without service until I finally requested to speak with the manager. She apologized and ensured we were satisfied for the remainder of our stay.
   

   Is this helpful?

   Report
7. T

   Teryan

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my husband always go to dinner on NYE and we are always looking for new places to try. Leo’s was a perfect blend of a date night with great pasta and excellent service. We will definitely be returning! 
   

   • 

   Leo's Italian Social- Piedmont Town CenterResponded on 2 January 2025

   Hello Teryan, We're delighted to hear that you and your husband always choose to dine with us on NYE. It's wonderful to know that you enjoyed our pasta and found our service to be excellent. We're thrilled that we could contribute to making your night special. We look forward to welcoming you back to Leo's Italian Social- Piedmont Town Center soon. Best Regards, The Management Team
   

   Is this helpful?

   Report
8. L

   Lisa

   Charlotte

   6 reviews

   3.0

   6 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   About half way through dinner our waiter disappeared. Sat another 15 before anybody noticed we were finished. And another 20 before check came. We probably won't go back.
   

   Leo's Italian Social- Piedmont Town CenterResponded on 2 January 2025

   Thanks for visiting us, Lisa. We're truly sorry to hear about your recent experience at Leo's Italian Social- Piedmont Town Center. It's clear that we fell short in providing the quality service you deserve, and for that, we apologize. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. S

   Sarah

   Charlotte

   1 review

   3.0

   1 review

   Dined on 1 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We weren’t seated until over 30 minutes after our reservation time. Service was very slow throughout our time there. Everyone was very nice and food was excellent but took way too long to be sat, order, and receive drinks or food given that we, and seemingly everyone else there waiting around us, had reservations. It was New Year’s Eve so hopefully it was a one time staffing problem but it did dampen our experience.
   

   Is this helpful?

   Report
10. B

    Breanne

    Detroit

    21 reviews

    2.0

    21 reviews

    Dined on 31 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    My husband and I are from out of town and were excited to experience a great Italian restaurant. Unfortunately, this was far from that. The staff was trying their hardest and did the best they could. I blame all of this on bad process and bad management. Some specifics, we were seated for approximately 20 minutes without being approached by wait staff. Once we stopped someone, it seemed that the gentleman that was intended to serve us was “not in the mood” to serve us and the bartender had to pick up the slack. The tension amongst the staff was extremely noticeable. The food was mediocre at best and no manager ever approached our table. Overall just a terrible experience and marketing through open table is not the solution. Management must do better. Train better and be more present.
    

    Is this helpful?

    Report