LONDON SECRET GARDEN BY UMAMI

Review summary

1. T

   Tobias

   London

   26 reviews

   1.0

   26 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Let’s start with the good points: Ambience was very cosy, we had a very nice waiter and overall the food was ok. The let downs: Service, We had booked for the Dome experience. When we arrived the Manager told us that we had booked for an outside seating under the umbrellas which are heated. After a long back and fourth and him checking on his phone it became apparent we had booked a Dome and it was a mistake in their booking system for which he blamed guests not understanding their website correctly. We insisted to be seated for the booked experience and he rudely snapped back at us saying wait a few minutes I come back and see what I can do. We were then seated in one of the Domes which he had cleared in light speed for us. Of course the Dome wasn‘t setup to any standard a restaurant should offer. To highlight a few: dirty napkins from the previous seating under the table, dirty water glasses, crumps of bread and leftovers of food under the table. We do all understand that on Christmas Day restaurants are under enormous pressure and probably I wouldn’t write any review if the Manager wouldn’t have been that rude in the beginning. He lacks any form of etiquette or customer service you would expect. However when you are charging premium prices you should be able to offer a premium service which clearly isn’t the case here. Food: Starters were good, Main Course arrived stone cold, Main Courses had different side dishes so I assume some simple had been forgotten on some plates, Deserts came one by one and when out of our party most were finished the last desert arrived 15 minutes too late. Overall the rude behaviour of the Manager set the tone for the evening and tarnished our experience from the get go. Massively let down for what supposed to be a memorable Christmas Day Dinner. Not to mention the special occasion mentioned hadn’t been noticed by any means.
   

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2. J

   JULIO

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Mal servicio y comida Esperaba algo mejor El lugar no se veía limpio
   

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3. T

   TSANG

   Hong Kong

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Value for money experience, good service, good menu
   

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4. K

   Kathryn

   Amsterdam

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   Really great food. Very underwhelming experience. Just not what you would expect from the website at all
   

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5. J

   Juan

   London

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant has a wonderful atmosphere, and the food is excellent. It’s an ideal place for a celebration, whether as a couple or with friends, especially in one of the domes.
   

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6. S

   Stefan

   Dublin

   1 review

   3.0

   1 review

   Dined on 2 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Made a reservation at 9pm. When we arrivered they noticed us on the list so everything went fine so far. But! Table was not ready. We need to be there with a maximum of 15 minutes delay time but they were totally not ready for our visit. Table was not ready because they had a happy hour from 17.00h-18.30h. Sorry but this is looking for excuses! At 21.25h we ordered our food. Once we received our appletizers (21.40h) on the table the waiter told us to eat faster because kitchen will close at 22.00h. We also ordered a bottle wine ( Rioja, Spain). Waiter came to the table with 4 glasses and filled them completely, let us not even tasting. Never saw that happen 😳 So it was all in a hurry and we do NOT expect this in Kensington, most expensive neighbourhood of Londen, and certainly not in the Double Three Hilton!
   

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7. A

   Amie

   VIP

   London

   6 reviews

   1.0

   6 reviews

   Dined on 28 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Very strange place. We ended up leaving after 30min as our igloo was not ready and we were seated in the doubletree hotel lobby. We were also the only group there, 8pm on a Saturday night. Staff were almost surprised that we arrived. Would’ve appreciated being told this was in the DoubleTree as we likely wouldn’t have made this booking had we known Can’t comment on the food
   

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8. m

   marie-helene

   London

   1 review

   3.0

   1 review

   Dined on 23 September 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I will remember the garden with the little bubble huts but not the food nor the service that were common
   

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9. y

   yumyum

   VIP

   San Francisco

   75 reviews

   4.0

   75 reviews

   Dined on 16 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This restaurant is located inside a hotel backyard. Little unique because the table was inside the dome. Got here before dark so we took pictures day time and night time. We ordered the farmer’s grill for 2 people. Salads were fresh & tasty but the meats were cold. It was a Monday night so they weren’t busy. If you’re looking for unique restaurant to eat in London this is the one. But if you looking for good food you might be disappointed.
   

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10. S

    Shalisha

    London

    1 review

    3.0

    1 review

    Dined on 27 August 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The experience in the Dome was beautiful the staff we're very friendly and attentive. The food wasn't nice and didn't taste like authentic Pan Asian food the drinks we're incorrect and waterly. Needs improvement.
    

    LONDON SECRET GARDEN BY UMAMIResponded on 3 September 2024

    Dear Shalisha, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the ambiance of the Dome and found our staff to be friendly and attentive. We sincerely apologize that the food and drinks did not meet your expectations. We strive to provide authentic Pan Asian cuisine and high-quality beverages. Your feedback is invaluable, and we will be addressing these issues with our culinary team to investigate what went wrong on this occasion. We hope you’ll give us another chance to provide you with a better experience in the future. Kind Regards, Mariem London Secret Garden
    

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