Longhi’s Kaanapali

Review summary

1. A

   Ana Delia

   Cancun

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was a little worried about our upcoming reservation because of the recent reviews in the last days that mentioned bad service. I wasn’t expecting much. I don’t know if it helped that we booked an early dinner 4:45 (party of 7) we had a great experience. Our server Janelle was beyond amazing. Since the moment we sat down she was super welcoming and just overall what 5 star service is. I had my 2 kids with me and she took the time to acknowledge them and was super friendly and nice to them. Everything thing we asked for she brought with a smile. The food came out lightning fast which was awesome but we never felt rushed to have to leave. Food was an 8 but Janelle’s service mad us feel as is everything was a 10! Would recommend.
   

   Is this helpful?

   Report
2. J

   Jill

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Traveled 40 minutes to have a nice dinner and even arrived 15 minutes before our reservation time and the only thing that was given to us was waters by an employee. Our waiter/waitress didn't even come to acknowledge us for 15-20 minutes while sitting there so we got up and left. Awful service. Awful experience.
   

   Is this helpful?

   Report
3. m

   mgmdining

   San Antonio

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great and our entrees were excellent. We started with wine and crab cakes that hit the spot. My beef filet was cooked to perfection and seasoned nicely. My wife had the fish and it was very fresh and tasty. Our server was very attentive and sweet.
   

   Is this helpful?

   Report
4. l

   leyla

   Corpus Christi

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the filet minion and fresh fish, it was absolutely amazing. The flavor was top tier. Very nice environment.
   

   Is this helpful?

   Report
5. m

   mike

   Calgary

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The service was good and the food was just average for us. The price was a little on the high side in our opinion especially when the food don't have much flavour and lots of butter.
   

   Is this helpful?

   Report
6. M

   Monica

   VIP

   Dallas

   28 reviews

   5.0

   28 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were amazing! Best meal we had on island. Please go support them in their location after the fire!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Seattle

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Waitstaff seemed new and inexperienced; food served lukewarm; bar had no blender nor lemons for twists; bathrooms filthy and lacking supplies
   

   Is this helpful?

   Report
8. M

   Mike

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Horribly overpriced. Food quality was no better than a stereotypical bed hotel restaurant.
   

   Is this helpful?

   Report
9. L

   Lana

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had a 5pm reservation, and didn’t have dessert or alcohol drinks and was mostly done by 6:15, just having some family chats, when our waitress came over and asked us to leave so our table could be used for someone else. We found this to be very unprofessional, she spoke to us like we were kids. We spent about $300 US on our meal for our family of 4 so not like they didn’t get anything from us. This left a lasting impression of the restaurant and therefore likely we won’t be returning. Food was decent but definitely overpriced.
   

   Is this helpful?

   Report
10. D

    Debbie

    VIP

    Toronto

    42 reviews

    2.0

    42 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    We were very disappointed with our dinner and service at Longhi’s, and unfortunately it was not an inexpensive meal! We received our appetizers with no side plates even though we told our server we were planning to split them. The ceviche wasn’t very flavourful, the arugula salad was good. Our entrees were brought to the table even before we finished our appetizers and our server was nowhere to be found. They were obviously busy and short staffed but we expected better, especially considering what they charge. The runners brought the wrong entree out for my husband and still we had to wait over 5 minutes to get our server’s attention and wave her over. Then waited another 10-15 minutes for a new seared ahi entree to come out for him, while I waited and my fish got cold. My fish did not have much flavour and the ahi had even less. Very disappointed in both. The only good thing was the side of cauliflower- which we had to ask for a second time because it didn’t come out with the entrees - but it was the best thing we ate. To top it all off, when we went to pay the bill, the restaurant doesn’t seem to have portable credit card machines. What restaurant in 2024/5 doesn’t have that? The server walked away with my credit card - didn’t actually tell me they didn’t have portable machines - so we watched her circle a couple of spots and then disappeared. Which, of course, in today’s day with all kinds of credit card fraud, concerned me a lot! She finally reappeared with a piece of paper for me to sign. All not a great experience at all. We would not recommend this restaurant.
    

    Is this helpful?

    Report