Longhorn Smokehouse - Wrest Point

Review summary

1. M

   Michelle

   Tasmania

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the experience, wonderful food, fantastic staff who assisted with 21st Birthday. Food was excellent wonderful atmosphere!! Would recommend to everyone.
   

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   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Michelle, Thank you for your kind words! We're thrilled to hear you enjoyed the food, atmosphere, and assistance provided for the 21st birthday celebration. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Regards, The Longhorn Team
   

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2. J

   Jonathan

   Melbourne

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Food and drink was very nice however we were left disappointed this experience (having attended Longhorn before) as we had a 3 hours dinner sitting with mains and dessert but we only ever experienced being offered for drinks including water once at the start of the sitting. Our second round of drinks only came after 2 hours when we asked for the menu for desserts and drink when our mains plates were being cleared. However at all times staff were polite and not rude. Atmosphere was nice but staff were quiet and needing vibrancy for a busy prime time Night.
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Jonathan, Thank you for your feedback and for returning to Longhorn – we’re glad to hear you enjoyed the food and drinks. We apologize for the slow drink service and the lack of attentiveness throughout your dinner, especially during such a busy time. We appreciate your kind words about our staff, and we will work on improving both the speed of service and the overall energy during peak hours. Regards, The Longhorn Team
   

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3. C

   Craig

   Sydney

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was our 2nd meal at Longhorn over a couple of years and again the food was exceptional. We were a little disappointed that the “condiment menu’ was no more but this did not take away from the quality of the steaks. The service was a little slow but the staff were very friendly and attentive and the meal was great value. Overall a very solid 4 stars.
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Craig, Thank you for returning to Longhorn and sharing your feedback! We're glad to hear that the quality of the steaks met your expectations, though we apologize for the absence of the condiment menu and the slower service. We appreciate your understanding, and we’re thrilled that you still enjoyed the meal and found it great value – we look forward to welcoming you back soon. Regards, The Longhorn Team
   

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4. M

   Marcus

   Tasmania

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best steak I have ever had . amazing food,will be back
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Marcus, Thank you for your amazing feedback! We're thrilled you loved the steak and food, and we can't wait to welcome you back again soon. Regards, The Longhorn Team
   

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5. M

   Melissa

   Gold Coast

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Burnt ends entree was not crisp was very spicy . Macaroni was amazing rest was pretty average
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Melissa, Thank you for taking the time to share your feedback. We're sorry to hear the burnt ends entrée didn’t meet your expectations and appreciate your thoughts on the spice level. It's great to know you enjoyed the macaroni, and we’ll take your comments on the rest of the meal into consideration as we strive to improve. Regards, The Longhorn Team
   

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6. A

   Angela

   Victoria

   1 review

   4.0

   1 review

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was absolutely amazing, so tasteful, delicious, best meal in a very long time. My only fault was that they had run out of ribs which is what we went for, I don't eat steak so had a couple of entrees instead.
   

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   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Angela, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the food and found it so delicious – it means a lot to us. We’re sorry we had run out of ribs during your visit, but we’re glad you enjoyed the entrées and hope to have the chance to serve you the ribs next time. Regards, The Longhorn Team
   

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7. E

   Emma

   Tokyo

   4 reviews

   3.0

   4 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was faultless – the steak was cooked perfectly to our liking, and everything came out quickly and promptly. However, the service was the only downside. Perhaps it was because it was New Year's Eve, but the staff seemed unprepared and disorganized, often confusing each other. We didn’t receive cutlery when our mains arrived, so we had to grab some from another table’s setup. One of the staff members returned half an hour later with cutlery, only to realize we had already taken care of it. It became a bit of a laughing experience, but what stood out was that the manager didn’t seem to check in or ensure everything was running smoothly.
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Emma, Thank you for your detailed feedback and for highlighting the perfect steak and the food's promptness. We truly apologize for the service experience you had, especially on such a busy evening like New Year's Eve. Your comments about the staff's disorganization and the lack of attention are concerning, and we’ll make sure to address this with the team to ensure smoother service in the future. We're glad you could still enjoy your meal and appreciate your understanding – we hope to provide a flawless experience next time! Regards, The Longhorn Team
   

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8. B

   Bronwyn

   Tropical QLD

   2 reviews

   5.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service. Loved the ability to share a meal and taste everything. Catered for my son’s food intolerances no problems.
   

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   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Bronwyn, Thank you for your lovely feedback! We're delighted to hear you enjoyed the food and service, as well as the opportunity to share and taste a variety of dishes. It’s wonderful to know we could accommodate your son’s food intolerances with ease – we look forward to welcoming you again soon. Regards, The Longhorn Team
   

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9. M

   Miranda

   Tasmania

   3 reviews

   5.0

   3 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. The food was amazing! Great value in the banquet menu
   

   Longhorn Smokehouse - Wrest PointResponded 1 day ago

   Dear Miranda, Thank you for sharing your wonderful experience with us! We're thrilled you enjoyed the food and found great value in our banquet menu. It means so much to us that we could make your visit special, and we look forward to welcoming you back again soon. Regards, The Longhorn Team
   

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10. S

    Safi

    Tasmania

    1 review

    5.0

    1 review

    Dined on 27 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was nice , very welcoming and staff are amazing
    

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    Longhorn Smokehouse - Wrest PointResponded 1 day ago

    Dear Safi, Thank you for your kind words! We're delighted you enjoyed the food and found our team welcoming and amazing – we look forward to serving you again soon. Regards, The Longhorn Team
    

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