Loom

Review summary

1. J

   James

   Atlanta Metro

   3 reviews

   vip
   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Cannot recommend this place. Heard nice things about it... we were excited to try it, went there for my wife's birthday and it was bad from the time we stepped out of the car and the valet told us it would be $30 to park or we could just drive down the street and park ourselves. Website specifically mentions valet as if they prefer that. We tried. Menu prices are possibly the highest in Macon and the atmosphere and service was more like Applebee's. Very loud noises from the bar... staff camped out there. One of them was singing loudly multiple times to an obnoxiously loud patron and no management was in sight at any point to try to restore any sort of atmosphere to the place. Just loud and irreverent. Almost chaotic. Our server was very nice but obviously had never been trained nor had any experience serving in a place that charges what Loom is charging. It seems that Loom aspires to be a top tier restaurant but simply charging high prices for everything doesn't make that reality. No specials. We tried the shrimp app and it was ok but the grease was overdue for a change and that, combined with the loud, raucous staff, clueless valet and no other patrons dining in the place made it seem like we were about to be massively disappointed if we ordered dinner. We there a total of 45 mins and hadn't placed an entree order yet. Had to wave down the server so we could pay and we left half-way through the meal. Walked down the street to Dovetail and had an amazing dinner and perfect service in a very comfortable and inviting atmosphere. Polar opposite to our experience at Loom and my wife's birthday dinner was saved. If you are looking at this place, I would instead recommend Downtown Grill, Dovetail, Oliver's or Tokyo Alley far sooner than Loom.
   

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2. C

   Candace

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on 9 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We didn’t have a good experience because our waitress was working with a hurt foot and took really slow to come back and forth to the table. Someone could have helped her to make our experience better. I saw 2 managers that didn’t come to our table once. I don’t fully blame her because she was working with an injury and she was very nice and apologized for the slow service. The only thing she did was forget to put my son’s order in and that was a little frustrating because he’s a toddler and was very hungry. We were done with our food by the time his came out.
   

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3. K

   Katie

   Tampa

   10 reviews

   vip
   3.0

   10 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Loom has potential but fell short in a couple of ways. The service really wasn’t great. Our server didn’t write anything down and forgot to order my husband’s drink the first time. Came back to see if he figured out what he wanted to drink and he told her again what he’d already ordered. Then he ordered a glass of wine with his steak (which wasn’t the best cut or quality) and that glass of wine never came. At that point we didn’t say anything. We also had to ask for a steak knife after he’d had his dish for a few minutes. Cocktails were delicious. The cornbread and Caesar salad were also great. I got the salmon and it was perfectly cooked and the dish had great flavor. Not a horrible experience but the service definitely left something to be desired.
   

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4. T

   Teresa

   San Francisco

   1 review

   2.0

   1 review

   Dined on 30 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Would love to see this restaurant shine a little more. The menu hasn’t evolved much since my first visit when it first opened.
   

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5. T

   Trixy

   Atlanta Metro

   13 reviews

   vip
   1.0

   13 reviews

   Dined on 25 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful Awful quality of food and service, very bring lighting for the evening. Resembled a cafeteria.
   

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6. CD

   CoachD9

   Coastal Georgia

   7 reviews

   4.0

   7 reviews

   Dined on 4 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our experience at Loom was lovely, and the servers were incredibly kind and attentive. It is very clear that chef Jayson is going to be a huge hit! 
   

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7. J

   Jennifer

   Central Georgia

   1 review

   5.0

   1 review

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was GREAT! Everyone in our party was pleased with the meal they ordered. We will return!
   

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8. G

   Gino

   Orlando

   1 review

   3.0

   1 review

   Dined on 12 September 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We ordered the Barrata and it was genuinely bad. My partner and I had been there about a year ago and ordered the same thing, we loved it then, which is why we ordered it again. The amount of bread slices versus the amount of cheese was really disproportionate. We had 3 slices of bread for this massive amount of cheese. The thing that was really off putting was that the dish smelled odd. My guess is that it was either the pickling smell or the smell of the brine the cheese was in. Considering that this starter was only 3 dollars less than one of the entrees it really isn’t worth the money.
   

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9. C

   Carole

   Alabama

   19 reviews

   3.0

   19 reviews

   Dined on 12 September 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Cassie did a great job and seemed to be the only waitress. I thought the restaurant was on a different floor from the breakfast and lunch service. It was adequate, but expected something more comfortable and private.
   

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10. R

    Rhonda

    Kansas City

    1 review

    3.0

    1 review

    Dined on 5 September 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Food was disappointing and service was lacking. Atmosphere was nice and music was pleasant.
    

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