Lou Malnati's - River North

Review summary

1. M

   Misael

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Great customer service! Food unfortunately was terrible and we regret eating the food here! Pizza came out watery. And large chunks of tomatoes for sauce, very disappointing. Not real Chicago deep dish pizza!
   

   Lou Malnati's - River NorthResponded 2 days ago

   Thanks for taking time to leave a review. Happy that you appreciated the service, but concerned about the quality of the food you received. Would love to connect directly with you to hear more and assist.
   

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2. M

   Maureen

   VIP

   New York City

   27 reviews

   1.0

   27 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Ridiculous wait time, food was super mediocre. Go up the block to Eataly and get real food. Or just go to Pizza Hut. Disappointing for sure. Only positive was Luis, our server who was excellent!
   

   Lou Malnati's - River NorthResponded 2 days ago

   Thanks for taking time to leave a review. Happy that you appreciated the service, but concerned about the quality of the food you received. Would love to connect directly with you to hear more and assist.
   

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3. N

   Nicole

   Cincinnati

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food good place and good surrounding goo service too
   

   Lou Malnati's - River NorthResponded 2 days ago

   Thanks for the review, Nicole! We appreciate your feedback and are so glad to see you enjoyed yourself. We hope to serve you again!
   

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4. T

   Tami

   VIP

   Minneapolis

   36 reviews

   5.0

   36 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and excellent service- top notch experience in Chicago!
   

   Lou Malnati's - River NorthResponded on 17 December 2024

   Thanks for the review, Tami! You are the reason we are in the pizza business! We appreciate your feedback and are so glad to see you enjoyed yourself. Come back anytime!
   

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5. G

   Gavin

   VIP

   Louisville

   5 reviews

   1.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Worst food and service I’ve experienced in a Chicago restaurant. Sent wings back to kitchen twice for being cold and undercooked—server blamed it on the “weather outside.” Classic pizza was immense let down in comparison to other deep dish spots around the city.
   

   Lou Malnati's - River NorthResponded on 17 December 2024

   Hi Gavin, I sincerely apologize for your experience. Would like to connect with you to find a way to make this up to you.
   

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6. J

   Jennifer

   Chicago

   1 review

   2.0

   1 review

   Dined on 8 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We were seated 1 hour after our reservation time.
   

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7. C

   Christina

   Chicago

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We were not impressed. We had a reservation for 7:15. I called the day before to ask if we could order early, knowing that the deep dish pizza can take a long time. I was told to order ahead through the app, put a note in the “special instructions” area letting staff know that we’d be dining in. I informed the hostess that we had done this, she said they would print a ticket and let our server know. We didn’t get seated until almost 7:45. Our server got my name, I asked if he needed the order number and he said no, to find our order and took our drink orders. He came back to get the order number because he said he couldn’t find it. He came back again to ask what we ordered became he still couldn’t find it. THEN he finally came back with our drinks. The table next to us had ordered and was already eating by the time we got our drinks. The server said he’d put in an order of bread because we were waiting so long. Finally we got our pizza (it was barely warm) and then the bread. We spoke to a manager and asked what happened, all he could say was that this happened sometimes. We asked for a discount, but because we paid on the app, he said he would look into it. Basically, with pizza and drinks (beer/wine), we paid $200 for cold pizza and a really long wait.
   

   Lou Malnati's - River NorthResponded on 17 December 2024

   Hi Christina, I sincerely apologize for your experience. Would like to connect with you to find a way to make this up to you.
   

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8. A

   Alane

   Washington DC

   21 reviews

   5.0

   21 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious pizza and salad. If you’re visiting Chicago and want authentic pizza, this is the place.
   

   Lou Malnati's - River NorthResponded on 17 December 2024

   Thanks for the review, Alane! Your recommendation means the world to us! We appreciate your feedback and are so glad to see you enjoyed yourself. We hope to serve you again!
   

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9. L

   Lauren

   Detroit

   1 review

   3.0

   1 review

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was meh…server was nice but overwhelmed. Had to ask multiple times for drink refills, boxes, etc.
   

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10. J

    Jessica

    New York City

    31 reviews

    4.0

    31 reviews

    Dined on 16 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    We had to wait 20 minutes past our reservation to be seated, but the restaurant wasn't even full. The sauce on our deep dish pizza was cold and the deep dish cookie was very thin- the dessert was basically ice cream. Overall just an okay experience.
    

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    Lou Malnati's - River NorthResponded on 19 November 2024

    Thanks for taking the time to share your experience. I am so sorry to hear about the long wait time to be sat and about the food quality. Please feel free to reach out directly and we would love to make this up to you. We hope to have the opportunity to serve you again!
    

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