Loudons Fountainbridge

Review summary

1. C

   Colin

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Breakfast was outstanding. Simple but flavorful. I had the haggis Benedict and the wife and apple pancakes. If you've never had Haggis, this is definitely a good watch to try it for the first time.
   

   Is this helpful?

   Report
2. S

   Sandra

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time lunch visit with my sisters highly recommend. Food was delicious ,plenty to choose from. Service incredible. Will definitely be back.
   

   Loudons FountainbridgeResponded 4 days ago

   Dear Sandra, We are very happy that you had such a nice time with us! We are also delighted that you liked our food selection and that you enjoyed our amazing team! Looking forward to welcome you again to our restaurant. Have a lovely week! Warm Regards, Nick
   

   Is this helpful?

   Report
3. L

   Louise

   Edinburgh

   3 reviews

   1.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Waitresses kept getting the order wrong. No apology. 1/6 got his meal after the rest had almost finished. Some of the food was dry as if left under hot lights for some time. Then just before 1.5 hours were up, we were ushered out. Have been before and it was fine but very disappointed as it was a brief meet up with family who live in the Highlands and Islands.
   

   Loudons FountainbridgeResponded 4 days ago

   Dear Louise, First of all, I apologize that you did not enjoy your experience. We are very well known for our high service level, but this time we didn't deliver. I am really surprised that there was no apology on our behalf, and again, I am very sorry about this incident. Regarding the time you had the table for, for everyone who has a table smaller than 10 people, it is always 1.15 mins as per our T+C. Rest assured though, that we always try to be flexible with that. Unfortunately, it is very difficult to offer that on the weekends because we are extremely busy. We always take any sort of negative criticism on board, and please be assured that we will definitely discuss that with the team. Hopefully, you will give us another chance in the future. Have a lovely day! Kind Regards, Nick
   

   Is this helpful?

   Report
4. J

   Jenny

   London

   11 reviews

   5.0

   11 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Glad we made a reservation as this was a very popular place! Great menu, food was all nicely presented and tastes delicious.
   

   • 
   • 

   Loudons FountainbridgeResponded on 16 December 2024

   Dear Jenny, Thank you very much for finding time to leave your lovely review! We are glad that you enjoyed our food and that you had a nice experience overall. We wish that we will welcome you again soon! Best Wishes, Nick
   

   Is this helpful?

   Report
5. K

   Klaus

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Th staff was very friendly. They have a wide selection for breakfast. We enjoyed our meal very much
   

   Loudons FountainbridgeResponded on 9 December 2024

   Thank you Klaus for the lovely review! It's always nice to see that our guests enjoy both the food and the service we provide. I am also glad that you found a lot of choices that you could possibly like to try. Maybe you can choose something different next time you are in! Best Wishes, Nick
   

   Is this helpful?

   Report
6. C

   Caroline

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined on 6 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Food not overly warm, coffee and tea not served hot. Nice people but food was a bit disappointing for the cost.
   

   Loudons FountainbridgeResponded on 9 December 2024

   Dear Caroline, Thank you very much for taking the time to leave your feedback. We are sorry to hear that you didn't enjoy our food as much. If you had mentioned it to our staff, I can reassure you that we would have happily replaced it with another item of our menu. We always take any sort of negative criticism on board, and please be assured that we will definitely discuss that with the team. Have a lovely day! Kind Regards, Nick
   

   Is this helpful?

   Report
7. S

   Sam

   Edinburgh

   1 review

   5.0

   1 review

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just fantastic again! Lovely service and good amazing thank you
   

   Loudons FountainbridgeResponded on 9 December 2024

   Thank you very much Sam for taking the time to leave us your feedback, it is amazing to hear you enjoyed the full Loudons experience. We hope to see you again soon! Best Wishes, Nick
   

   Is this helpful?

   Report
8. M

   Margaret

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really great menu with many and varied options for vegans, vegetarians, meat-eaters and those with dietary intolerances. The dishes all taste as good as they sound and the sweet treat menu is likewise loaded with delicious options.
   

   Loudons FountainbridgeResponded on 2 December 2024

   Thank you very much Margaret for finding time to leave your positive review! We are delighted that you found plenty of options for everyone, we do try and make this possible. Have a lovely week! Best Wishes, Louise
   

   Is this helpful?

   Report
9. R

   Rhona

   London

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Brilliant breakfast - very glad we booked and lots of choice.
   

   Loudons FountainbridgeResponded on 9 December 2024

   Dear Rhona, We are very happy that you had such a nice time with us! We are also delighted that you liked our food selection. It's not always possible but our aim is to create a menu that can cover everyone's preferences. I 'm glad we didn't disappoint this time! Have a lovely week! Warm Regards, Nick
   

   Is this helpful?

   Report
10. L

    Laura

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 30 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Lovely food and atmosphere, we all really enjoyed our brunch. Only downside we weren't made aware of the extra cost for swapping menu items (I asked to change the egg in my breakfast for tofu and charged £1 extra) This should be made clear when ordering. Otherwise everything was great! Chai lattes were lovely too.
    

    Loudons FountainbridgeResponded on 2 December 2024

    Thank you very much Laura for finding time to leave your positive review! We are delighted that you enjoyed your time with us. I am sorry that you had not been made aware of the extra charge for this item change. Have a lovely week! Louise
    

    Is this helpful?

    Report