Lucia - York

Review summary

1. R

   Ray

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable evening. Service and quality of food was excellent.
   

   Lucia - YorkResponded today

   Dear Ray, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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2. K

   Katie

   Orlando

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   While the food was absolutely beautiful and our waiter was incredibly friendly, our experience was overshadowed by the behaviour of the host who seated us. Despite informing the restaurant in advance that we would be bringing a pram, the host was rude and unaccommodating. She made us feel uncomfortable and unwelcome in the restaurant with our baby.
   

   Lucia - YorkResponded today

   Dear Katie, Thank you for taking the time to leave a review . We appreciate all forms of feedback and use it to improve our services. Your feedback has been shared with the team to ensure every guest, including those with young children, feels fully accommodated. I hope that after taking your comments on board, we can welcome you back to our restaurant in the future ! Kindest Regards, Alex
   

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3. R

   Rochelle

   Yorkshire

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We asked to sit outside as it was a special get together of 5 people. The staff said they can’t sit more than 4 and only 2 tables were going to be sat outside. There was no one there only us. We were then sat inside the second building but left on our own. We even had to find someone to pay our bill. Service wasn’t very good (and it’s normally fabulous here) when we left tables of 6 were sat outside and together. Our small tip (rather than a large one as planned) sadly reflected this.
   

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4. A

   Alisha

   Lancashire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely outstanding service and food quality. We had a beautiful meal out! With incredible food and great service!
   

   Lucia - YorkResponded today

   Dear Alisha, Thank you for taking the time to leave a beaming 5* review! I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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5. D

   Debra

   Manchester

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   It was a special occasion for our friends. Food was very good. We had booked at 5, it was after that when we sat down. It was very busy inside, we all had starters main and wine, to be told by the manager that we couldn’t have desserts and coffee’s . We couldn’t because our time was up. I looked round and there way plenty of free tables but no queue outside. So didn’t understand why we couldn’t have had desserts, so we were not impressed. It spoilt our night. I don’t think we will be going back.
   

   Lucia - YorkResponded today

   Hi Debra, Thank you for taking the time to leave a review. Here at Lucia we value all forms of feedback as we use it to improve our experiences across the board. I'm sorry to hear your recent experience didn't meet your full expectations. After reviewing our system, I can see you were seated for just over two hours. While we understand this may not have been sufficient for you, we do have to manage table times carefully, especially on busy Saturdays, to accommodate all our reservations. Although the restaurant may have appeared quiet upon your departure, other tables were reserved and expected shortly, making it difficult to extend your booking further. I do hope we have the chance to welcome you back to our restaurant in the future. Regards, Alex
   

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6. S

   Sharon

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been to lucias a lot over the years. This one was the best experience ever !! The food has never disappointed but this time it was exceptional !!! The staff have always been superb I love the outside dining Cosy blankets & lots of heaters
   

   Lucia - YorkResponded today

   Hi Sharon, Thank you for taking the time to leave an exceptional 5* review! I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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7. T

   Tracey

   Yorkshire

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   On arrival we were told our table was “not ready yet” so we waited over 30 minutes in the bar area and had to ask again if it was ready, no one came to update us or apologise for the wait, we felt forgotten. We were shown to a small table only suitable for drinks and told that the restaurant was fully booked and there was nothing they could do about moving us, we had 4 glasses and a water jug which filled the table never mind having enough space for a full meal. We were told to put the glasses on a window ledge to make room for the meals. I was very disappointed in the staff and complained to a number of people. The manager did reduce the bill in the end. I was very disappointed with the staff and service as my intention was to have a 3 course meal but we felt very rushed for time as we had a train to catch. I understand it was busy but I did not get the table I had booked.
   

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   Lucia - YorkResponded today

   Dear Tracey, Thank you for taking the time to leave a review. I’m truly sorry to hear about your disappointing experience as this is never our intention. I sincerely apologise for the long wait, lack of communication, and the inconvenience of being seated at an unsuitable table. I understand how frustrating it must have been, especially given your plans for a full meal and a time constraints. While I'm glad the manager was able to partially address the situation, it’s clear we fell short in providing the experience you expected and deserved. Your feedback has been shared with the team, and I welcome you to contact me directly so that I may personally assist with your next booking and be given the chance to make it right. Kindest Regards, Alex
   

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8. C

   Cheryl

   Yorkshire

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Very disappointed in the overall experience. We arrived and had to wait for our table which wasn't an issue as we could see how busy the restaurant was. It took over 15 mins for our first drink order to be taken. We paid £45 for bottomless brunch.. in the 90 mins we were there we had 4 drinks. That's it. We only had a party of 4 so this for bottomless brunch is extremely poor. The food was nice however we would like to make that point. We will not be attending bottomless brunch at this venue again as such a slow poor service for one of the highest priced in york.
   

   Lucia - YorkResponded today

   Dear Cheryl, Thank you for your feedback. While I'm glad you enjoyed the food, I'm sorry to hear the service didn’t meet your expectations during your bottomless brunch. I understand how frustrating the delays must have been, especially given the occasion and price point. Your comments have been shared with the team and further training will be conducted where necessary. I hope that after taking your comments on board, we can welcome you again in the future! Kindest Regards, Alex
   

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9. W

   Wendy

   Kent

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   So disappointed. We booked weeks ago for our daughter’s birthday and yet when we arrived there was no table ready for us. It was clear that it was overbooked. Eventually we were shown to the bar so ended up ordering an expensive round of drinks. We were then shown to our table and credit should be given for staff noting it was for a birthday and that we had a gluten intolerant in our party. However it was then some time before our wine order was taken and then our mains a while after that so although our table was booked for 8.30 we were still waiting for food at 9.45! When we complained the cost of a bottle of wine was taken off our bill. Unfortunately the first choice for the gluten intolerant wasn’t available so she hurriedly chose something else which when delivered was clearly not gluten free! Again, profuse apologies but just added to the disappointment. It was sent back and the right meal brought but the sweet potato was undercooked and hard. A nice touch to bring our daughter a dessert with a candle in it but all in all I wouldn’t go back. It’s a beautiful restaurant and the staff were sweet and friendly but clearly overworked. The food was underwhelming and the wine not good value - £40 for a very average red.
   

   Lucia - YorkResponded today

   Dear Wendy, Thank you for taking the time to leave a review! Here at Lucia we appreciate all forms of feedback and use it to improve our services across the board. While I'm glad you appreciated the effort for your daughter’s birthday and the attentiveness to dietary needs, it’s disappointing to hear that other aspects of your visit fell short, and for this I apologise. I understand the frustration with the delays and the mix-up with the gluten-free meal, and have passed on all comments to our management and kitchen team to ensure this does not happen again. We appreciate your kind words about our staff and restaurant, and I hope you can give us a chance to give you a brilliant experience on your next visit! Kindest Regards, Alex
   

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10. P

    Paula

    Newcastle

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful food , lovely staff and very nice surroundings !! Would definitely visit again
    

    Lucia - YorkResponded today

    Dear Paula, Thank you for taking the time to leave a glowing 5* review! I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
    

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