Luciano by Gino D’Acampo London

Review summary

1. G

   Gabrielle

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Good food and drink. Been a few times had a lovely time. Service is can be a bit hit and miss.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good afternoon, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly at our email ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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2. J

   Jason

   Lancashire

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was slow despite it not being particularly busy. My partners start was good however my arancini was not cooked through and the cheese was cold. My partners salmon was good however the vegetables were greasy and over cooked. I had ravioli but it was too salty. Overall not an experience I would want to repeat.
   

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Good evening Jason, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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3. S

   Stuart

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall the food and service was excellent - but just a few niggles. 1. Although we had a booking only 1 person directing us to our table …..we were therefore kept waiting for 10minutes. 2. At 1pm your cloakroom was full … although the restaurant was not - confusing. 3. Although nice crisp tablecloths… the accompanying napkins were disposable… I’m sure this is a cost saving but disappointing from a customer perspective. 4. Mens Bathrooms out of order … directing to a unisex facility with no means of drying your hands. Needs to be checked on a more regular basis.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Stuart, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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4. S

   Sebastian

   London

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy to found this location! Delicious starter und top pasta. A bit loud but ok.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Sebastian, Thank you for the lovely feedback. We cannot wait to see you again. Warm Regards, Management Team
   

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5. S

   Stephen

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Unfortunately, I’ve found there’s extremely poor communication between members of staff and lack of care regarding the simplest of things like ordering my vegan meal and paying for it. I received the wrong ingredients even when shown a photo of my dish of choice from a previous dining experience, at Gino D’Acampo Leeds I really couldn’t make it any simpler!   I personally went and showed the chef the photo of the dish I would like prepared it’s embarrassing to say the least. The bill did not reflect the poor dining experience I received. 
   

   • 

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Good evening Stephen, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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6. A

   Ali

   Gloucestershire

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was slow. Starter was lovely. Shared antipasti alla luciano. Mains arrived not as hot as they should. Risotto had skin on so think they had been left on hot plate. Salmon over cooked. Had to ask for serving spoons for side dishes Pollo ripieno was ok until guest had eaten 1/3rd through and discovered the chicken was raw on the underside. Manager quickly took it away from our table. We were offered free drinks but just asked for bill. Drinks were taken off our bill as a goodwill gesture & chicken dish. But side dishes were still on bill. None of us enjoyed our main meals. Poor standard. We had all only eaten half our meals. Settled bill but really feel we should have only paid for our starter. What type of chef dishes up Raw chicken ? Chose restaurant for a Birthday treat … so disappointed. Expensive meal for such poorly cooked food. Poor service too.
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Ali, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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7. K

   Kelly

   Leinster

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   The food in Luciano was fabulous but the service wasn't too good we were 30 minutes waiting to order the food.. The front desk was chaos people's coats were lying on the floor . No identifiable head waiter waitress.. A little disappointed as I was really looking forward to going
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Kelly, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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8. A

   Agne

   Essex

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service Staff very friendly, could fault Toilets are not maintained with enough regularity
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Good evening Agne, Thank you for your kind and honest feedback. This has been passed to the management team for further improvements. Warm Regards, Management Team
   

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9. s

   suzanne

   London

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal service was very good lovely atmosphere in there to
   

   Luciano by Gino D’Acampo LondonResponded 4 days ago

   Dear Suzanne, Thank you for the great feedback. We will hope to see you again soon. Warm Regards, Management Team
   

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10. C

    Chris

    London

    7 reviews

    4.0

    7 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Great food - both choice and quality. Waiter was excellent and gave good service. The door greet was shambolic frankly - long queue inc ‘walkins’ whereas we had a booking - then no one seemed to know who was taking coats and checking you in. All this was made up for by the food and service and lively ambience. Everything we had was great. Recommend the trio of deserts - a great option and value. On leaving the front desk was still shambolic and took an age to find our four coats …. Hey ho - need for improvement but the keys things are bang on !
    

    Luciano by Gino D’Acampo LondonResponded 4 days ago

    Good evening Chris, Thank you for your honest feedback and please accept our apologies for the negative experience you had on the entrance. This has been passed to the management team for further improvements. Warm Regards, Management Team
    

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