Luminosa

Review summary

1. M

   Mike

   VIP

   Greensboro

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jamie was a fabulous server! He provided lots of suggestions and made the meal fun for both of us. We also loved the speakeasy that we were offered to visit while we waited for our table, a very nice touch! Great food great service, we’d definitely recommend for anyone visiting Asheville
   

   LuminosaResponded 2 days ago

   Hello Mike, Thank you for dining with us. We appreciate the 5-star review and your nice comments on Jamie for providing you "fabulous" service. We will pass along your compliments to Jamie and share he made your visit fun for both of you. We look forward to welcoming you back soon. Thank you for the support. Jeff Elstro-General Manager The Flat Iron Hotel
   

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2. C

   Charlie

   Western NC

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   My table ordered many plates and we shared everything. The bok choy was beyond a doubt the best thing we had all night. I would go back and just eat two orders of that. Do not let that slip off of your menu, Luminosa. It was the most balanced and complete dish, and utterly surprising. The honeycomb semifreddo was the next favorite, and for the same reasons as the bok choy. Following that was the lemon pizza which I will be coming to get again. The caramelle was ok, but it felt incomplete, like it was missing something. The bread service was good, but a bit expensive for what we got (the focaccia was outstanding, as was the compound butter, but garlic knots are for pizzerias, and nobody wants grassinni when it's next to fresh baked bread as good as that focaccia. We all would have preferred a larger serving of focaccia and skip the rest). The polenta and tater tots were well executed. Looking forward to trying more of this menu.
   

   LuminosaResponded 3 days ago

   Hello Charlie, Thank you for dining and supporting us during these challenging times in Asheville. We appreciate your nice comments on the various menu items you were able to experience and your recommendation to our future guests. We look forward to welcoming you back to experience additional menu items and deliver an all-around 5-star visit. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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3. M

   Melody

   Atlantic City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the best restaurant dining experience I've had in months, and I am a foodie. Luminosa is a must! The bread, the rigatoni, the lemon pizza, and don't skip the tiramisu. Our waiter was excellent, attentive and funny, with excellent recommendations. I'm sorry I don't remember his name.
   

   LuminosaResponded 3 days ago

   Hello Melody, Thank you for dining with us. We appreciate the 5-star review and your nice comments and your recommendation to our future guests. We are happy to learn we provided your "best dining experience" you have had in months and our service team member delivered excellent and enjoyable service. We hope to welcome you back soo. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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4. OT

   OpenTable Diner

   Western NC

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place with fabulous food, sercice, and ambiance. We had to wait an hour after our reservation but they offered free prosecco and bread service while we waited. Good vegetarian options too.
   

   LuminosaResponded 3 days ago

   Thank you for dining with us. We appreciate your 5-star and knowing you enjoyed your visit. We apologize for having to wait for your table. We have been experiencing our other guests are also enjoying their visit and enjoying the atmosphere a bit longer than usual. Thank you for your understanding and we hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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5. T

   Tracy

   Greensboro

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was outstanding, best tiramisu I’ve ever had. Ordered pre-dinner drinks and they took until after the first course to arrive. Server was nice, but oblivious to the delays. Ordered after dinner drink and he had to be reminded to bring my husband’s glass of wine. Not sure what was going on but expected more attentive service for such a good restaurant. I hope this was just a one-off experience
   

   LuminosaResponded 1 day ago

   Hello Tracy, Thank you for dining with us and providing us with feedback on the service. This is very usual for us to not provide attentive service and we apologize for the slow bar service. Tracy, we would like to invite you back for a future visit as our guests and provide you with our 5-star service that our guests are accustomed to receiving. I will email you my contact information. Thank you for the support during these challenging times in Asheville. Enjoy the holidays. Jeff Elstro-General Manager The Flat Iron Hotel
   

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6. V

   Victor

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was top notch! Our server was very attentive and respectful. Overall a wonderful experience, we would love to come back!
   

   LuminosaResponded 7 days ago

   Hello Victor, Thank you for dining with us and sharing your nice comments. We appreciate the 5-star review and learning "the food was top notch" and you had a wonderful visit. We look forward to welcoming you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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7. D

   David

   VIP

   Baltimore

   4 reviews

   5.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favorite dining experiences. Everything we had that night was excellent
   

   LuminosaResponded 7 days ago

   Hello David, Thank you for dining with us. We appreciate the 5-star review and knowing this was one of "your favorite dining experiences" and everything was excellent. We also appreciate the support during these challenging times in Asheville and hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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8. N

   Natalie

   Milwaukee

   1 review

   3.0

   1 review

   Dined on 11 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This is my second time at Luminosa but we will not return. Food is average, very small serving sizes and ridicualous pricing. Service is excellent. Notebaly, $22 for the tiniest plate of carpaccio that really wasn't raw and had the texture of deli roastbeef sliced thin is over the top. Dissapointed second time.
   

   LuminosaResponded on 12 December 2024

   Hello Natalie, Thank you for dining with us and sharing your feedback. We are sorry to learn you were not happy with the food portions and pricing. We are pleased you enjoyed the service; however, we strive to deliver a 5-rating experience in all rating categories. Natalie, we would like to invite you back as our guest and have the culinary team provide you with a variety of items off the menu to both experience the wide range of pasta items and other you may be interested sampling. I will send you a message with my contact information. Thank you for supporting us during these challenging times in Asheville. Jeff Elstro-General Manager The Flat Iron Hotel
   

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9. D

   David

   Western NC

   62 reviews

   5.0

   62 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great, and we enjoyed our evening at Luminosa very much. However, the noise level was sufficiently high that we had difficulty hearing what the server was saying. Indeed, we had to raise our voices to hear each other. I discussed this with the server, and he said the noise level is lower in the rear of the restaurant. Next time, we’ll ask for a table in that section.
   

   LuminosaResponded on 10 December 2024

   Hello David, Thank you for dining with us. We appreciate the 5-star review, your nice comments, and knowing you enjoyed your visit. David, we are in the process of adding acoustical panels in the lower dining room to assist with the noise level. It can on occasion be louder in this area when we have large groups and guests enjoying themselves. We hope to welcome you back again soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
   

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10. L

    Lorie

    VIP

    New York City

    12 reviews

    5.0

    12 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delightful meal in a quaint, charming boutique hotel. Service was impeccable… Appalachian Italian cuisine with fresh, local ingredients. Excellent meal!
    

    LuminosaResponded on 8 December 2024

    Hello Lorie, Thank you for dining with us and sharing your nice feedback. We always enjoy learning when our service team members are providing friendly, knowledgeable, attentive, and warm hospitable service. We will be sure to pass along your compliments to Kristen and share "she made your experience". We hope to welcome you back soon. Thanks again. Jeff Elstro-General Manager The Flat Iron Hotel
    

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